ChronoForm not returning address field

Hello,

Thank you in advance for the reply. After searching the forums for a similar problem, I've been unable to locate the information I need to correct my problem and am seeking help. Here is the problem;

I have a simple form with basic contact fields; Name Company, Address, City/State/Zip(Multi field), email, reason for contact(pulldown) and message fields. The form works and I do get a response via email. The problem I have is the address field is missing a response and appears blank. I'm lost as to why just this field is missing a response.

I am also having a problem with captcha, but want to at least got the form fully functional before attacking the missing response from the address field.

I am still a rookie at chronoforms but I intend on having this as my "go to" extension for all my forms. One of the things I am trying to learn is how to use the designer to create the code initially and then being able to tweak that code once created.

Also I am trying to use the extended functionality but want to master the basic forms functions first. I'd be glad to show the code generated so far and the actual link of the form with a private message.

Please Advise,

Rich

Hi Rich,

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you can turn on Debug on the Others tab in CFv4 or the Setup tab in CFv5.

Bob

Bob,

Here is the Debug Log & Results of Feedback Form. Let me know what you think, Thx!

Contact Form

Reason:Managed Voice
Name:Rich Garboski
Email:rich@etech.tv
Phone:+1(212)555-1212
Address:
City:New York
State:NY
Zip:10108
 
 Message:Test Message

IP: 72.XXX.XX.XXX 

Debug Log

Data Array
Array
(
    [option] => com_chronoforms5
    [chronoform] => Contact
    [event] => submit
    [contact-reason] => Managed Voice
    [first_name] => Rich
    [last_name] => Garboski
    [company] => eTechHelp
    [Address] => PO Box 378
    [city] => New York
    [state] => NY
    [zip] => 10108
    [phone] => +1(212)555-1212
    [email] => rich@etech.tv
    [message] => Test Message
    [submit6] => Submit
)
Array
(
)
Errors
Array
(
)
Debug Info
Array
(
)
Thank you for your interest in eTechHelp. Your request is very important to us and an eTechHelp client representative will be contacting you shortly.

Hi Rich,

That all looks OK. Please copy and paste the email template here as that's the next check.

Bob

Wizard Designer Code

<div class="gcore-line-tr gcore-form-row" id="ftr-contact-reason"><div class="gcore-line-td" id="ftd-contact-reason"><label for="contact-reason" class="gcore-label-left">Reason For Contact:</label>
<div class="gcore-display-table gcore-input" id="fin-contact-reason"><select name="contact-reason" id="contact-reason" size="" class=" validate['required']" title="" style="" data-load-state="" data-tooltip="">
<option value="Helpdesk">Helpdesk/eConsultation</option>
<option value="Systems Analysis">Systems Analysis Programs</option>
<option value="IT Consulting">IT & Network Consulting Services</option>
<option value="IP Telephony">IP Telephony Consulting Services</option>
<option value="Security">Network & Internet Security Consulting</option>
<option value="Cloud Consulting">Cloud Consulting Services</option>
<option value="Managed IT">Managed IT Services</option>
<option value="Managed Voice">Managed Telecommunications</option>
<option value="Video Security">Video Surveillance Consulting</option>
<option value="Partners">Partner Program</option>
<option value="Billing">Accounting & Billing Inquiries</option>
<option value="Other">Other(List in Comments)</option>
</select></div></div></div><div class="gcore-line-tr gcore-form-row" id="ftr-multi-11"><div class="gcore-line-td" id="ftd-multi-11"><div class="gcore-subinput-container" id="fitem-first_name"><label for="first_name" class="gcore-label-left">Name(First/Last):</label>
<div class="gcore-input-container gcore-display-table gcore-input" id="fin-first_name"><input name="first_name" id="first_name" value="" placeholder="" maxlength="" size="" class=" validate['required']" title="" style="" data-inputmask="" data-load-state="" data-tooltip="" type="text" /></div></div>
<div class="gcore-subinput-container" id="fitem-last_name"><div class="gcore-input-container gcore-display-table gcore-input" id="fin-last_name"><input name="last_name" id="last_name" value="" placeholder="" maxlength="" size="" class=" validate['required']" title="" style="" data-inputmask="" data-load-state="" data-tooltip="" type="text" /></div></div></div></div><div class="gcore-line-tr gcore-form-row" id="ftr-company"><div class="gcore-line-td" id="ftd-company"><label for="company" class="gcore-label-left">Company Name:</label>
<div class="gcore-display-table gcore-input" id="fin-company"><input name="company" id="company" value="" placeholder="" maxlength="" size="30" class="" title="" style="" data-inputmask="" data-load-state="" data-tooltip="" type="text" /></div></div></div><div class="gcore-line-tr gcore-form-row" id="ftr-address"><div class="gcore-line-td" id="ftd-address"><label for="address" class="gcore-label-left">Address:</label>
<div class="gcore-display-table gcore-input" id="fin-address"><input name="Address" id="address" value="" placeholder="" maxlength="35" size="35" class="" title="" style="" data-inputmask="" data-load-state="" data-tooltip="" type="text" /></div></div></div><div class="gcore-line-tr gcore-form-row" id="ftr-multi-16"><div class="gcore-line-td" id="ftd-multi-16"><div class="gcore-subinput-container" id="fitem-city"><label for="city" class="gcore-label-left">City/St/Zip:</label>
<div class="gcore-input-container gcore-display-table gcore-input" id="fin-city"><input name="city" id="city" value="" placeholder="" maxlength="" size="" class="S" title="" style="" data-inputmask="" data-load-state="" data-tooltip="" type="text" /><label class="gcore-sub-label">City</label></div></div>
<div class="gcore-subinput-container" id="fitem-state"><div class="gcore-input-container gcore-display-table gcore-input" id="fin-state"><input name="state" id="state" value="" placeholder="" maxlength="" size="" class="S" title="" style="" data-inputmask="" data-load-state="" data-tooltip="" type="text" /><label class="gcore-sub-label">State</label></div></div>
<div class="gcore-subinput-container" id="fitem-zip"><div class="gcore-input-container gcore-display-table gcore-input" id="fin-zip"><input name="zip" id="zip" value="" placeholder="" maxlength="" size="" class="SS" title="" style="" data-inputmask="" data-load-state="" data-tooltip="" type="text" /><label class="gcore-sub-label">Zip</label></div></div></div></div><div class="gcore-line-tr gcore-form-row" id="ftr-phone"><div class="gcore-line-td" id="ftd-phone"><label for="phone" class="gcore-label-left">Phone:</label>
<div class="gcore-display-table gcore-input" id="fin-phone"><input name="phone" id="phone" value="" placeholder="" maxlength="" size="" class="" title="" style="" data-inputmask="'mask' : '+9(999)999-9999'" data-load-state="" data-tooltip="" type="text" /></div></div></div><div class="gcore-line-tr gcore-form-row" id="ftr-email"><div class="gcore-line-td" id="ftd-email"><label for="email" class="gcore-label-left">Email:</label>
<div class="gcore-display-table gcore-input" id="fin-email"><input name="email" id="email" value="" placeholder="" maxlength="" size="" class=" validate['required','email']" title="" style="" data-inputmask="" data-load-state="" data-tooltip="" type="text" /></div></div></div><div class="gcore-line-tr gcore-form-row" id="ftr-message"><div class="gcore-line-td" id="ftd-message"><label for="message" class="gcore-label-left">Message:</label>
<div class="gcore-display-table gcore-input" id="fin-message"><textarea name="message" id="message" placeholder="" rows="8" cols="60" class="" title="" style="" data-wysiwyg="0" data-load-state="" data-tooltip=""></textarea></div></div></div><div class="gcore-line-tr gcore-form-row" id="ftr-submit6"><div class="gcore-line-td" id="ftd-submit6"><div class="gcore-display-table gcore-input" id="fin-submit6"><input name="submit6" id="submit6" type="submit" value="Submit" class="" style="" data-load-state="" /></div></div></div>

Hi Rich,

No, not that, the Email template from the Email action please.

Bob

Bob,

Is this what you were referring to?

<div class="gform-all">
<table class="gform-section" style="height: 203px;" width="378">
<tbody>
<tr id="ftr8" class="gform-line-tr">
<td id="ftd7" class="gform-line-td">
<div id="fin6" class="gform-input-container gform-input">
<div id="fitem3" class="gform-input-container gform-subinput-container-wide"><strong>Reason:</strong>{contact-reason}</div>
</div>
</td>
</tr>
<tr id="ftr-email" class="gform-line-tr">
<td id="ftd-email" class="gform-line-td"><strong>Name:</strong>{first_name} {last_name}<strong><label class="gform-sub-label" for="last_name"><br /></label></strong></td>
</tr>
<tr id="ftr-phone" class="gform-line-tr">
<td id="ftd-phone" class="gform-line-td"><strong><label class="gform-label-left" for="email">Email:</label></strong>{email}</td>
</tr>
<tr id="ftr28" class="gform-line-tr">
<td id="ftd27" class="gform-line-td">
<div id="fin26" class="gform-input-container gform-input"><strong><label class="gform-label-left" for="phone">Phone:</label></strong>{phone}</div>
</td>
</tr>
<tr id="ftr-message" class="gform-line-tr">
<td id="ftd-message" class="gform-line-td">
<div id="fin26" class="gform-input-container gform-input"><strong><label class="gform-label-left" for="address">Address</label>:</strong>{address}
<div id="fitem21" class="gform-input-container gform-subinput-container-wide"><strong>City:</strong>{city}</div>
<div id="fitem23" class="gform-input-container gform-subinput-container-wide"><strong>State:</strong>{state}</div>
<div id="fitem25" class="gform-input-container gform-subinput-container-wide"><strong>Zip:</strong>{zip}<label class="gform-sub-label" for="zip"><br /></label></div>
</div>
</td>
</tr>
<tr id="ftr39" class="gform-line-tr">
<td id="ftd38" class="gform-line-td"> </td>
</tr>
<tr id="ftr-submit6" class="gform-line-tr">
<td id="ftd-submit6" class="gform-line-td"> <strong><label class="gform-label-left" for="message">Message:</label></strong>{message}</td>
</tr>
</tbody>
</table>
</div>

Bob,

I just went through the form again and I found that if I regenerate the code with Auto generate function, it must go through the designer fields and recreate the form.

I went ahead and did that and then retested the form and it is ok.

FYI, if you look at the default template it creates, the formatting of the form looks terrible. If you go to www.etechhelp.com and go to the contact us and fill out a form,you will see the reply and how I formatted it.

Thanks,

Rich

Hi Rich,

Yes, that's what I'm looking for. You have {address} in the template but the input name is Address - so you need {Address} in the template.

Bob

PS I agree that the auto-template is very basic - it just does it's best to create a simple table with labels and data.

Bob,

Thanks for the help, might be time for us to have a beer or two🙂

The basic form is working fine now and I really want to knock out the capta issue, the spammers are hitting it already.

I'll take a stab at it but if there are any tips you can offer, I'd greatly appreciate it. So far, I'm liking the capabilities of this extension and can't wait to do some database work with it as well. Being that we are a technology consulting firm AND relaunching my tech talk show eTech.TV, there are some great possibilities by standardizing on this product for my CMS clients.

I'm busy this weekend getting the forms to work for Mondays press release. With my speaking engagement approaching at ITEXPO, I'll want my forms working well for capturing any data I will need.

Best,
Rich

Hi Rich,

What exactly is the Captcha problem?

Do you have an Event Loop action in the pink On Fail box of the Check Captcha action? That's the most common fix.

Bob

Bob,

I will test the forma again and repost. Honestly I been sidetracked with other development issues but I have a huge email blast on Monday so I am trying to get this resolved over the weekend.

I'll be in touch shortly.

Rich