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Form with attachments comes through as code on iphone

Form with attachments comes through as code on iphone

jo
joejubee 18 Oct, 2013
Hey All,

So, I have a basic form that allows people to attach a word or txt document. It works fine and looks good when receiving the email through Outlook, but when checking the email through a mobile device (iphone), the email comes through as pure html code like this:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
             <html>
                <head>
                   <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
                   <base href="http://website_url.here//" />
                   <title>Email</title>
                </head>
                
                <body><table cellpadding="5" cellspacing="5" border="0">
   <tr>
       <td>
           <strong>Who Are You?</strong>
       </td>
       <td>
           Joe Style Guy
       </td>
   </tr>
   <tr>
       <td>
           <strong>What do you want to accomplish in this industry</strong>
       </td>
       <td>
           I want to rock the industry with my swagger.
       </td>
   </tr>
   <tr>
       <td>
           <strong>What is your vision for potential impact on the industry?</strong>
       </td>
       <td>
           Mullets. Nuff said.please let me know that you received it and the resume came through too.
       </td>
   </tr>
   <tr>
       <td>
           <strong>Attach Your Resume Here</strong>
       </td>
       <td>
           20131016131700_This is my resume.docx
       </td>
   </tr>
   <tr>
       <td>
           <strong>Phone Number</strong>
       </td>
       <td>
           123-456-7890
       </td>
   </tr>
   <tr>
       <td>
           <strong>Email Address</strong>
       </td>
       <td>
           joe@joe.com
       </td>
   </tr>
</table><br /><br />

Submitted by 108.203.212.94</body>
             </html>
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Any ideas? This doesn't happen when I'm using a form with no attachment field.

Thanks,

Joe
Gr
GreyHead 18 Oct, 2013
Hi Joe,

Sorry, I've not seen that before and don't have a fix. The easiest solution may be to include a link to the file instead of attaching it.

Bob
jo
joejubee 22 Oct, 2013
How do I include a link to the file - what file? The attached file is just a txt document or a jpeg or whatever. It's the email that comes through to the mobile device that is pure HTML. Let me know what you need, and I'll send you a link, a copy of the emails that I receive , etc.

NOTE- I tried changing the Form Method to "File" and that resulted in the same code being emailed.

Thanks again,

Joe
Gr
GreyHead 22 Oct, 2013
Hi Joe,

A link to the file would be a URL where the file could be accessed.

I just tested a ChronoForm with an image attachment using Gmail on the iPad and iPod Touch and in both cases the uploaded image shows correctly.

I haven't seen this reported before so have no other useful suggestions to make :-(

Bob
jo
joejubee 22 Oct, 2013

A link to the file would be a URL where the file could be accessed.



So you want a link to the server location where the uploaded file goes? I can do that, but the issue isn't with the uploaded file whatever it may be, or wherever it may be uploaded.

The issue is with the email that gets sent by Chronoforms to my email address.

The file does get properly uploaded and emailed, etc. - it's just if you receive the email with the uploaded attachment on an iphone, the email displays as code with no attachment. If you receive the email on a desktop through Outlook (for example) the email displays properly, as well as the attachment is properly attached. Hope that makes sense.

Thanks for responding.
Gr
GreyHead 22 Oct, 2013
Hi joejubee,

I can't speak for your mail service or your iPhone mail app. As I said, I checked with GMail and an attached image shows correctly. No one else has mentioned this so my current best guess is that the problem is with the set up of your mail service somewhere.

Bob
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