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Hi Max and Bob,

I have a rather curious problem. One of my customers keeps getting complaints that the automatic e-mail response isn't going out.

background info
The form in question is a restaurant reservation that uses the GH E-Mail action and the curly brackets for the mail address. I'm also generating an .ics calendar file and have that attached to the form. The same e-mail action sends a bcc copy of the form to our own address. This copy arrives every time! Also, when I try to recreate the error, I don't succeed, e.g. my reservations always arrive...

I have meanwhile switched from php mail to smtp sending to see wether that helps.


my Question: Is there a way to not show the debugger output in the browser window, but save it to a file instead?
Maybe if I can get my hands on some debugger data where it doesn't work will help me find the problem...


cheerio
Michael

Hi Michael,

If I understand correctly the BCC copy always arrives and the original is sometimes lost. In this case I'm pretty certain that the email was sent successfully from Joomla!/ChronoForms and is being dropped into a spam folder or just dropped somewhere en route. If the client is corporate I'd guess that a firewall is blocking something about the emails.

I've never tried to capture the debug data. It's quite possible that you could hack the file /administrator/components/com_chronoforms/form_actions/debugger/cfaction_debugger.php to replace the echos and have the output written to a log file (I have used the Joomla logger code for this kind of debugging before).

I doubt that this is going to tell you much more than saving the record to a db table though; I'd try that first.

Bob

Hi Bob,

Thanks for the quick reply. Yes you understood correctly. I have had some feedbacks from end-users. Apparentely the e-mail also isn't in their spam folders.

So far it seems to be a problem with hotmail and gmx mail adresses (but not all). So the problem could very well be at the user end of the line.... My current guess goes towards firewalls blocking the mail because of the calendar file. I'll have a look into the debugging you suggested and let you know how it turned out.

thanks for the input!

Michael

Hi Michael,

I'm 95%+ sure this is a spam filter problem - probably with hotmail/live/outlook.com & gmx :-(

Bob