Hello,
Hopefully this will be my last glitch reported. Solid platform you have here otherwise.
I am still having issues with the captcha in general. Users are reporting issues with IE and Firefox. When they input the correct captcha, it still reports an incorrect code. Attached screenshot. What else do you need to know in order to troubleshoot this?
Thanks,
Curt
Hi Curt,
This is a problem that has been reported several times in the last few weeks. At present I have no idea what causes it or how to fix it. Another user reported yesterday that loading a page with a ChronoForm appears to be clearing the User Session in some browsers; this would explain the symptom but not the cause.
This does seem to be recent - so not directly related to a change in ChronoForms; and patchy - not all users see it.
Hopefully Max will have some bright ideas.
Bob
Are there any updates to this issue?
Thank you
Hi Curt,
I've only seen one site where this was a problem and on that one the Session Manager was set to None in the Site Global Configuration. You can check that but otherwise I'm still waiting for some better insights.
Bob
My session manager has been on and set at 60. I just turned on caching to progressive caching instead of OFF.
I may or may not have haphazardly installed the captcha. As a short term, temporary fix, I disabled the captcha all together.
Next plan of attack is to troubleshoot the Events part of the form. I had an event loop on for the captcha which might of caused the issue (even though the only trigger was on fail). I don't know much about it, and it's hard to test because it only happens it seems once in awhile. (But when it does happen it seems it takes about 5-7 tries to successfully submit). I don't know much about coding, but I'll keep you posted with any changes or fixes.
Thanks for your help, and I'll be buying you a couple beers at the end of this.
- Curt
I changed the security question from captcha style to the math problem as instructed on the FAQ. It seems to be working thus far. I will update if anyone has issues with this security question. Thanks!
Hi Curt,
Thanks for keeping us up to date, any information on this problem is useful as it is proving hard to pin down.
Bob
