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(apprently) random contact form malfunctioning

ETEM 21 Oct, 2011
Hi
First, i'd like to thank you for the tools you provide.
Second, it's my first use of chronoform, so i certainly do not know what I m talking about here. Sorry about that.
Third, i m pretty new to joomla too, so that makes things worse. (and i know nothing about PHP)
Forth, my issue may have been dealt with in others threads, in which case, please forgive me for this redundant question. But As I don't know how to explain my problem in few words, it makes it difficult to get any results on the search engine.

My contact form works randomly, even with debugger loaded. Sometimes I get the debugging info and email get sent, other times it goes right back to empty form without any debugging info and no email sent.

I just installed online a joomla 1.7 site. Tried to add a captcha on the default joomla contact form, but couldn't find any solution. so i went for your Chronoform.

I installed the compnent, the plugin (mambo?) and the module. I m not sure I needed them all. I have to confess I didn't quite catch the install requirements.
Installation succeded.
I ran the easy wizard to build a contact form.
But then the pdf tutorial indicated the action / events tabs, which are not in the easy wizard view. So i switched to the wizard .

I found your videos on youtube (thanks for that too) and modified the events according to your instructions.
I didn't modify any of the other events that get loaded through the easy wizard ( Load JS; Load CSS; Handle Arrays; DB Save; Custom Code - After Email(s); ) for I don't know what they do.

Since then the form is working part time. I'd rather give it a full time job.

Question 1 : is there any way to know what is the cause of the malfunctionning, since the debbuger doesn't work when it happens)?
Question 2 : I m not sure I set up the events to send an email copy when radio button ticked. I think I set up email 2 to send an email every time, radio button ticked or not. Where can I find a how to regarding setting up the send a copy feature?

please find below pictures of the screens and debugging results (when it works)
Array
(
[nom] => ssdf
[email] =>
[email]dfdf@dsfsd.com[/email]
[objet] => dsfsdfsdf
[message] => sdfsfsdfsdfsdfsdf
[copie-email] => Yes
[recaptcha_challenge_field] => 03AHJ_Vut6uotGueXX9VonEyI3AP1uGBetPUWcBj9WYDO6oRBjbnSjtwzBjxRUdLMdUhRUTbz9pPXUBnl4IqukvWC4LJZEsee8zYnqxp2Q9b222lL1UywzzMUGZZmu_haMXIDQLm5X0XlU-pAQR5HZR7lc4iC2RwXtBQ
[recaptcha_response_field] => maître iaezté
[input_submit_7] => Envoyer
[651b0432860b84a3166aae7445d50bf8] => 1
[view] => article
[option] => com_content
[chronoform] => contact-xxxxx
[event] => submit
[Itemid] => 178
[id] => 42
)



thank you

regards
GreyHead 21 Oct, 2011
Hi ETEM,

It sounds as though there is some validation on the form that is failing (probably the ReCaptcha) - that would cause the form to redisplay. There should be an error message shown when that happens though and the data should be redisplayed.

Please post a link to the form so I can take a quick look.

Bob
ETEM 21 Oct, 2011
Hi
thanks for your fast answer

here's the link to the form.
it might work the first time you try it. Please try twice.
http://s386802126.onlinehome.fr/index.php/lentreprise/42-contactez-nous

I don't want to bother you as you don't get any revenue from either your component or support.
please just point me in what you beleive is the right direction and to the existing tuts or info to get there.

thank you
GreyHead 21 Oct, 2011
Hi ETEM,

As far as I can see it's not working at all. It looks as though the ReCaptchs is failing evry time without showing any error message.

By all means email or PM me the site URL and a SuperAdmin login and I'll take a quick look.

Bob
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