Captcha image disappeared out the blue

Hello,

I am really concerned because everything was working fine when my client called me and said CAPTCHA image was gone. It is the case with all browsers. I don't understand what could be causing this.
The form code seems unchanged and I have not touched it for months.

Here is the captcha code

    <div class="form_item">
      <div class="form_element cf_captcha">
        <label class="cf_label">some text</label>
        <span>{imageverification}</span>
      </div>
      <div class="clear"> 
         
      </div>
    </div>

The image verification no longer appears?
Any idea what could be causing this?

Thank you

Hi UHU,

Most likely the site host has changed the security settings - for example, adding mod_security can do this. Please check with them.

Bob

I contacted them and they said they did not change anything.

Can you please let me know where are the files which control CAPTCHA image
and its importation in your forms so that I can see who has accessed it and when.
I created a dummy form to see if it was the form that had been modified but
I got the same result = No CAPTCHA image
Please let me know if you can think of an alternative cause of the problem

Thank you

Hi UHU,

Hmmm . . . well something has changed somewhere. Please see FAQ #30 for some diagnostics you can try.

Bob

Hello,

I checked you FAQ 30
but it did not help much.
My version does not have the verification tool mentioned
I changed line 29 instead of 17
I got a message saying the image could not be displayed because of an error
but it did not say which one.

Don't know what else to do.
Please advise

Hi UHU,

Which version of ChronoForms do you have? The GD library diagnostic has been there for a couple of years now.

You can also check if GD is installed from PHPinfo() in the Joomla! site admin. This is unlikely to be the problem if the image was working recently.

You may need to set Error Reporting to Maximum on your site or check the site logs to see the detail of the error report.

I'm afraid that the most likely answer is still a changed setting by the web host :-(

Bob

Well it has been two years.
It says version 3.0 stable on the bundle I got

Other than that I got
GD Support enabled
GD Version bundled (2.0.34 compatible)
for PHP info

It seems all files are identical

The web host is checking things for me.

No matter what I do I get the same "the image cannot be displayed because there is an error"

Hi UHU,

OK it looks as though GD is installed OK.

By all means PM or email the form URL and I'll take a quick look - though there may not be much I can see from here.

Bob

I had the exact same problem. I have multiple forms and the captcha images was gone on all of them.

I also had it running fine for months and then received a complaint that a customer cannot get it to work.

I found on the anti-spam tab that "Use image verification" was set to "no" - but I did not change any of these forms and I am the only admin on a dedicated box.

I suspect something reset the values, but I don't know what.

D.

Hi aef03,

I don't think that ChronoForms changed them either :-(

Bob