Hi, I've been through many of the posts with topics like "Email not received" and I see the general answer is that "response emails are often marked as spam". This is not a useful solution.
I've created a basic form and setup 4 email addresses for testing - only 1 out of 4 receives a message. 1 of the failed addresses is a gmail address and I see the response mail is actually in the spam filter.
So yes, the answer of "check your spam box" is valid, but wholly unprofessional and a vague solution. You really can't ask your client to check their spam filter for mail from a website you painstakingly built.
Why is the response mail being treated as spam? What can users of Chronoforms do to avoid responses to a 3 field form being treated as spam?
Info please, Thanks
I've created a basic form and setup 4 email addresses for testing - only 1 out of 4 receives a message. 1 of the failed addresses is a gmail address and I see the response mail is actually in the spam filter.
So yes, the answer of "check your spam box" is valid, but wholly unprofessional and a vague solution. You really can't ask your client to check their spam filter for mail from a website you painstakingly built.
Why is the response mail being treated as spam? What can users of Chronoforms do to avoid responses to a 3 field form being treated as spam?
Info please, Thanks
Hi,
Solving the "message marked as spam" issue is not a trivial task, as it depends on many factors, of which many are out of ChronoForm's control. There are a few steps that does solve most instances though:
[list]Don't use "Dynamic From" in your email setup. You are usually better off adding the "Dynamic ReplyTo" control.
Check if the domain of the sender email uses "Sender Profile Framework" (SPF). If it does, make sure the web- and email-servers are permitted to send emails on behalf of this domain.
GMail, Hotmail, Live.com use SPF, and neither permit any mail servers outside their own network to send mails on behalf of their domains.
Sometimes the generated email body triggers spamfilters. The only solution in this case, is to re-write the email template in such a way that it does not trigger the filter.
Some time ago, we had one ChronoForms-user who could not include the word "mortgage" in the email body, as this tripped the spamfilter. Giving the template a more "personal touch", and avoiding that word seemed to sort the issue for that user. [/list]
All in all, the spamfilters are not a part of ChronoForms, and many hosting providers and ISPs use customized spamfilters. Others use out-of-the-box solutions with poor adaptations to their clients and use. Crafting a solution that clears any possible case is virtually impossible - especially since many of these corporations consider their spamfilters proprietary and secret (if not else, but to prevent spammers from adapting their emails).
The suggestion to check the spambox is merely intended to verify that the email layer is in fact working. Avoiding the spambox is unfortunately a case-by-case issue.
/Fredrik
Solving the "message marked as spam" issue is not a trivial task, as it depends on many factors, of which many are out of ChronoForm's control. There are a few steps that does solve most instances though:
[list]
GMail, Hotmail, Live.com use SPF, and neither permit any mail servers outside their own network to send mails on behalf of their domains.
Some time ago, we had one ChronoForms-user who could not include the word "mortgage" in the email body, as this tripped the spamfilter. Giving the template a more "personal touch", and avoiding that word seemed to sort the issue for that user.
All in all, the spamfilters are not a part of ChronoForms, and many hosting providers and ISPs use customized spamfilters. Others use out-of-the-box solutions with poor adaptations to their clients and use. Crafting a solution that clears any possible case is virtually impossible - especially since many of these corporations consider their spamfilters proprietary and secret (if not else, but to prevent spammers from adapting their emails).
The suggestion to check the spambox is merely intended to verify that the email layer is in fact working. Avoiding the spambox is unfortunately a case-by-case issue.
/Fredrik
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