Not receiving the emails

Hi,

I had a good working form for a while now
and today I did a test and I stopped receiving the mails of the form

# Form passed first SPAM check OK
# Form passed the submissions limit (if enabled) OK
# Form passed the Image verification (if enabled) OK
# Form passed the server side validation (if enabled) OK
# $_POST Array: Array ( [name] => jo Maeyens [apellido] => [email] => [email]test@test.be[/email] [day_phone] => [night_phone] => [month] => none [dompref] => http://www. [other_info0] => [chrono_verification] => m98jx [Submit] => Enviar a mooncities.com [8addd9051efa0297646f91b00b4501f6] => 1 )
# $_FILES Array: Array ( )
# Form passed the plugins step (if enabled) OK
# An email has been SENT successfully from (<!-- w --><a class="postlink" href="http://www.mooncities.com">www.mooncities.com</a><!-- w -->)info@mooncities.com to [email]info@mooncities.com[/email], [email]bearkej@gmail.com[/email]
# Debug End
#
Redirect link set, click to test:

everything seems fine in the debug,
as far that i can tell,

any idea why this could be?

[url=https://www.mooncities.com[/url]

Hi sweet160,

The message "An email has been SENT successfully" says that ChronoForms has passed the message to the Joomla mailer and has received a 'success' message back.

Assuming that the site has a working mailer the most likely expanation is that the email is in a spam folder somewhere on the route.

One thing that can cause spam problems is having the same email address in the To & From boxes so please change that in your setup.

Bob

Hi Greyhead,

thanks again for your fast en kind answer...

I had indeed the TO and From boxes with the same email
when I changed them it didn't help...

However I did have in the subject box
an url <!-- w --><a class="postlink" href="http://www.something.com">www.something.com</a><!-- w -->

when I removed the www. i started to receive the form results again...

Thanks for pointing me in the right direction!!!

Hi,

I am not receiving the email. Please help

Here's the data that I got when I debug.

1. Form passed first SPAM check OK
2. Form passed the submissions limit (if enabled) OK
3. Form passed the Image verification (if enabled) OK
4. Form passed the server side validation (if enabled) OK
5. $_POST Array: Array ( [hemail] => [email]sapna@livetek.com[/email] [name] => sapna [text_0] => test [button_1] => Submit [d16484e56cdb9498fb07cdcde70a1aa0] => 1 [1cf1] => 5aed473ec6c4f7d0c2384b10b0ada5c0 [chronoformname] => testform )
6. $_FILES Array: Array ( )
7. Form passed the plugins step (if enabled) OK
8. An email has been SENT successfully from (sapna)sapna@livetek.com to [email]chotaliyasapna@gmail.com[/email]
9. Debug End

Hi sapna,

Please check your Gmail spam folder.

If it's not there please post the 'dummy email' part of the DeBug information.

Bob

Hi bob,

Not in spam also.

And I don't understand "'dummy email' part of the DeBug information."

I have post the whole Debug information in the previous post

Here's again
1. Form passed first SPAM check OK
2. Form passed the submissions limit (if enabled) OK
3. Form passed the Image verification (if enabled) OK
4. Form passed the server side validation (if enabled) OK
5. $_POST Array: Array ( [hemail] => [email]sapna@livetek.com[/email] [name] => sapna [text_0] => test [button_1] => Submit [d16484e56cdb9498fb07cdcde70a1aa0] => 1 [1cf1] => 5aed473ec6c4f7d0c2384b10b0ada5c0 [chronoformname] => testform )
6. $_FILES Array: Array ( )
7. Form passed the plugins step (if enabled) OK
8. An email has been SENT successfully from (sapna)sapna@livetek.com to [email]chotaliyasapna@gmail.com[/email]

Please help

Hi sapna,

Hmmm that's odd. On the same page before that code there should be some text that is a copy of the email being sent.

Otherwise, the Email successfully sent message says that ChronoForms passed the email to the Joomla Mailer and has received a success message back.

The most common cause of problems like this is that emails ae being marked as spam and dropped somewhere.

Bob

Hi Greyhead,,

Thank you so much for replying. The problem is when I change the From email and From name fields in the emailsetup to Dynamic from name and Dynamic email, I get the email but with the "unknown sender". I tried adding the two hidden fields in the form with the name "fname" and "femail" and added these name to the "Dynamic from name and Dynamic email" but then I don't receive any email.

I know sounds weird but yes this happens...

Sapna...

Hi sapna,

I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a much better chance of good delivery.

Bob

Hello,

This is my DEBUG Message:

1. Form passed first SPAM check OK
2. Form passed the submissions limit (if enabled) OK
3. Form passed the Image verification (if enabled) OK
4. Form passed the server side validation (if enabled) OK
5. $_POST Array: Array ( [text_0] => hello [button_1] => Submit [7a7282cffe2deca49b0bc7fc481c830e] => 1 [1cf1] => 121ce2af513c296a34aa3487bb453138 [chronoformname] => test )
6. $_FILES Array: Array ( )
7. Form passed the plugins step (if enabled) OK
8. Debug End

I am not receiving the emails..

Debug isn't showing message like: An email has been SENT successfully from .... to ...

I try the components on 3 domains with 3 different web hosting providers.

Any help please!

Hi tannous ,

Please check the Email Tutorial from the Tutorials link above.

Bob

Hi tannous ,

Please check the Email Tutorial from the Tutorials link above.

Bob

Dear Bob

Everything is going fine now.

Thank you for quick reply.

Best regards