Altcha not working

wmelis 1d ago

Dear All, 

In the past, I created forms with Chronoform 8 and added an Altcha and it worked all fine. Today, I wanted to do that for another website (also Joomla - same versions) and I continuously get the error "Verification failed. Try again later." when I try to verify/pass the Altcha test. There is a key as part of the Altcha entry, I have tried copying the key from the working form, because they are sites on different sub-domains (so same server) but that did not make a difference. I have removed and added the Altcha again and no difference. 

The form is based on the demo form for contact, with some minor adjustments (an added drop down and then the Altcha). 

The Joomla Captcha - Altcha plugin is installed and enabled and setup in an identical manner to the other site.

Any suggestions on where this is going wrong ? 

Thanks, 

W

Max_admin 7h ago

Hi wmelis

ChronoForms8 has it's own Altcha plugin so only the settings in the form matter.

When you drag a new altcha view to the form, it will generate a secret key for you, does it work when you leave that key as its ? if not then does your browser console show any errors ?

To view the browser's console, open the form then try Altcha then press F12:

Altcha not working image 1

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.
wmelis 6h ago

Dear Max, 

I removed the existing Altcha, even though it had a secret key and put a new one, there is a new secret key there, but if I try, I still get the error. When I go to the console it complains about the Altcha.js file, more specifically line 2237. I have added screenshots of the console, and then the reference to the file itself where it seems to go wrong. You can see I tried twice, and the error is the same. As stated earlier, it is working on another site from the same computer, so I am guessing they may not have the same source code even though they are both fully up to date with regards to Joomla (version 5) and all the plugins/extensions. 

Regards, 

Wim

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