Forums

Hi,
​
Received mails have spaces in the text and html tags in the mail. How is that possible? Can you help me out?
​
Kind regards,
Raoul

Hi Raoul,
​
What is the HTML in the Email template - that might give a clue?
​
Also please try adding a debugger action to the on submit event and copy and paste the debugger output here.
​
Bob

Hello Greyhead,
​
The data is automated added tot the Email template. Where can I find the debugger action?

<table width="100%" cellpadding="3" cellspacing="3" border="0" class="ui table">
<tr><td width="30%" valign="top" align="right"><strong>Voornaam</strong></td><td width="70%" valign="top" align="left">{data:Voornaam}</td></tr>
<tr><td width="30%" valign="top" align="right"><strong>Achternaam</strong></td><td width="70%" valign="top" align="left">{data:achternaam}</td></tr>
<tr><td width="30%" valign="top" align="right"><strong>Organisatie</strong></td><td width="70%" valign="top" align="left">{data:organisatie}</td></tr>
<tr><td width="30%" valign="top" align="right"><strong>Functie</strong></td><td width="70%" valign="top" align="left">{data:functie}</td></tr>
<tr><td width="30%" valign="top" align="right"><strong>E-mailadres</strong></td><td width="70%" valign="top" align="left">{data:emailadres}</td></tr>
<tr><td width="30%" valign="top" align="right"><strong>Telefoonnummer</strong></td><td width="70%" valign="top" align="left">{data:telefoonnummer}</td></tr>
<tr><td width="30%" valign="top" align="right"><strong>Ik wil graag de nieuwsbrief ontvangen</strong></td><td width="70%" valign="top" align="left">{data:nieuwsbrief}</td></tr>
<tr><td width="30%" valign="top" align="right"><strong>Ik ga akkoord met de privacy policy van Motivaction</strong></td><td width="70%" valign="top" align="left">{data:ik_ga_akkoord_met_de_privacy_policy_van_motivaction}</td></tr>
</table>

Hi Raoul,
​
The Debugger is an action you can add and enable in the Setup tab.
​
The HTML looks good and there is no sign of extra spaces so the problem may be with the data - perhaps something about character sets.
​
Bob

That could be something. How can I check if the right character set is used?

Hi Raoul,
​
I don't see any sign of any missing code or extra spaces in either of the emails in the Debugger output :-(
​
Bob

Sounds like hotmail is "protecting" the user by (semi)obfuscating links. If it's only one situation I doubt it's something you're doing .

Hi Greyhead,
​
Hmmm where tot search now? I deleted debugger because of sensitive data in it.
​
​
regards,
Raoul

Hi Raoul,
​
Check the source HTML of one of the emails you have received and see if you can see exactly what is there.
​
Bob

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Menlo}
p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Menlo; min-height: 13.0px}
span.Apple-tab-span {white-space:pre}

Delivered-To: raoul@totoweb.nl
Received: by 2002:ab0:1b44:0:0:0:0:0 with SMTP id n4-v6csp790070uai;
        Wed, 29 Aug 2018 08:33:25 -0700 (PDT)
X-Google-Smtp-Source: ANB0Vdb7kj0cp2srEtw/VRy3u83cixoVbwf+Qnzd0Jrs6AuS2Tu/TFX1x+ZT+dGVBbH6xzcN4i2X
X-Received: by 2002:a50:ae62:: with SMTP id c89-v6mr8041725edd.128.1535556805896;
        Wed, 29 Aug 2018 08:33:25 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1535556805; cv=none;
        d=google.com; s=arc-20160816;
        b=SsNDMGtLA4z1YME4FFH0+0efIw/Eqw4j04ryMg2qJYvrvFVh2kupOz2zXIkBRea3QU
         7B0PpE1SzGQf2QBgyHjksPTf4sSsx0WpBf0s+lPeZtaCaeTOL1TLYa0108HTzfQqxu1m
         dman7yUtW/2YJUmb5Jo+GdEESktFJwSGW+lEbyImKic7q0SbWWzRndSGYYHyzpgPYitE
         7/81F1KCRGF0WYhrAerRyfGBU+z2wml87ldP3daP/rvTcdEHuvvk0QU55Df9FTb0/h4o
         scYv3A1c6rwQlsUGHFmW/asa5WyRdRti0X3rWGe5wg7yrTe1ovLGru91fRcwj4QbOofV
         jzjw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=content-transfer-encoding:mime-version:message-id:from:date:subject
         :to:arc-authentication-results;
        bh=i/S9P+XhQ4XZVJkVij3r2bEyAuOh4TQbdc+B8tAdNo0=;
        b=TxHi7kOlCbqVDPyjGsOxSx9+E2TScEyzYv4BtviNeA4JHK3f6FupJM+8FN2uA5t9bi
         1cLYESOrbOwp0ljObWWzBIGiXEIw9/ziEEI0bhOCC4lz9l7W1Eae4F2LvJFBgIrvG7+Z
         33lvnsLLdulnfL8R5foG7sEM9y9r97GaeGkdkHIXteH/bKnHYSknagr95xhK6i211Qjj
         Ykj9WrRZ0lJSJEkRHvAgQaIWu0iEDM+a2Zt5ovRkMDgkfB9krJzgDaTZA9Z5DcZq9uop
         R/v1pK79AhOhUjQiWk0aXZjBMjIIlpQEJWCKmUR4i7ubr5HmzeJh+Svj6ihiieJ1eRo+
         oiLw==
ARC-Authentication-Results: i=1; mx.google.com;
       spf=pass (google.com: domain of info@xxx.nl designates 2001:1460:1:0:1c00:bcff:fe00:100 as permitted sender) smtp.mailfrom=info@motivaction.nl
Return-Path: <info@motivaction.nl>
Received: from filter4a.spamservice.nl (filter4a.spamservice.nl. [2001:1460:1:0:1c00:bcff:fe00:100])
&nbsp; &nbsp; &nbsp; &nbsp; by mx.google.com with ESMTPS id p91-v6si1935660edd.11.2018.08.29.08.33.25
&nbsp; &nbsp; &nbsp; &nbsp; for <raoul@totoweb.nl>
&nbsp; &nbsp; &nbsp; &nbsp; (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
&nbsp; &nbsp; &nbsp; &nbsp; Wed, 29 Aug 2018 08:33:25 -0700 (PDT)
Received-SPF: pass (google.com: domain of info@xxx.nl designates 2001:1460:1:0:1c00:bcff:fe00:100 as permitted sender) client-ip=2001:1460:1:0:1c00:bcff:fe00:100;
Authentication-Results: mx.google.com;
&nbsp;&nbsp; &nbsp; &nbsp; spf=pass (google.com: domain of info@xxx.nl designates 2001:1460:1:0:1c00:bcff:fe00:100 as permitted sender) smtp.mailfrom=info@motivaction.nl
Received: from v38063.2is.nl ([62.221.208.248])
  by filter4.spamservice.nl with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
  (Exim 4.89)
  (envelope-from <info@xxx.nl>)
  id 1fv2TE-00015R-31
  for raoul@totoweb.nl; Wed, 29 Aug 2018 17:33:25 +0200
Received: (qmail 23161 invoked by uid 10002); 29 Aug 2018 17:33:23 +0200
To: i.menting@xxx.nl, k.slootman@xxx.nl,
&nbsp; contactteam@xxx.nl, i.rigter@xxx.nl, raoul@xxx.nl
Subject: [download] Mentality brochure
Date: Wed, 29 Aug 2018 17:33:23 +0200
From: Motivaction International <info@xxx.nl>
Message-ID: <01f308edaef80e57cfc96d5d423b01fa@www.xxx.nl>
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable
X-PPP-Message-ID: <153555680371.23156.530815106254258907@v38063.2is.nl>
X-PPP-Vhost: xxx.nl
X-Originating-IP: 62.221.208.248
X-SpamExperts-Domain: 2is.nl
X-SpamExperts-Username: 62.221.208.248
Authentication-Results: spamservice.nl; auth=pass smtp.auth=62.221.208.248@2is.nl
X-SpamExperts-Outgoing-Class: ham
X-SpamExperts-Outgoing-Evidence: Combined (0.27)
X-Recommended-Action: accept
X-Filter-ID: EX5BVjFpneJeBchSMxfU5mmQ4fdTEQJ21RpuH7o2JDN602E9L7XzfQH6nu9C/Fh9KJzpNe6xgvOx
&nbsp;q3u0UDjvO5Zsw91Hp6PJVdXo5Ykguwa7m2vvqhPG0GLqec+czW9Th5CT8R+kdKwNEUkmosxwxZ8j
&nbsp;cRWGrGPw27W+gUvIvJNVr8eP+Wmp/y/AB2KysgGDKUbFlWV74iTuBLeFBd03ucugGiY0JVptipib
&nbsp;vNgzl+7D6kl279TnLqYAewew3OfAY1iESGJ+EBasMqmZkkFqfxrDr0cJJpOv+LTkhDH6DXqBaQIi
&nbsp;fdaGzMoXcgXnOXfsRAwX31WVY5lWjWxuGSRuxbsMviT8R7xGdJ+e62qWNqM13hkFxDJMNadt02nv
&nbsp;6S4PptBB9icD2fnZzw/HNF6wGm/P3Q658NtotfOVlwP9Y9eFawnHsNe4btxo5u3Mcxlsi83US7eC
&nbsp;OOcKuH5ZQZc6lyCv9TR+UxzLZWL8hwGBjhpX1GxcrmFtrLoYg/qdZgT+F3skC2Xm0bnSHV49vy45
&nbsp;+spYjw3SpwiZCpJ5vqdKVn0S39h2iv+RCqqesD1MNqa77AO8n9nmn4b4G0G6FFnN79ma0TnV2KHF
&nbsp;HACk7NVDDSNNn6Pl9fQJOmBwOb2yWk+XSV21+PC04yplj3ZmSJkpqqtKPcYrYhxsivX2DB0Tuh5N
&nbsp;V4RY+uWls+9wLRbXuJ27qwPiG77RlB1oqlzsN7KI5CvdRNkWd9PsvUj7VKiY4FjrAtOaWi0AoX1W
&nbsp;uICbmsF/StuEh+50c+iJoAR32z0PiRxwEiTVJqDh0qKoKsXx5lmXWeYIyPAGz8Miifc9p1x1AKIM
&nbsp;LP3olv06V2pGhf4EEin4PaCPZYyOfpYu33XEOtM9uVRUULjZy5BuXtWo6FGBY9Pmbg52pYx0TRvg
&nbsp;mjPTz2ZX8R1zAeImdHLPf2/Rxko9zooa8CqludmtnYfqKdEEXouTgu2/c7NToAwKQK8zD823J7LH
&nbsp;DHZzGBAiCeuHbrg=
X-Report-Abuse-To: spam@filter6.xx.nl
<table width=3D"100%" cellpadding=3D"5" cellspacing=3D"3" border=3D"0" clas=
s=3D"ui table"><tr><td width=3D"30%" valign=3D"top" align=3D"right"><strong=
>Voornaam</strong></td><td width=3D"70%" valign=3D"top" align=3D"left">Raou=
l</td></tr><tr><td width=3D"30%" valign=3D"top" align=3D"right"><strong>Ach=
ternaam</strong></td><td width=3D"70%" valign=3D"top" align=3D"left">Alders=
e Baas</td></tr><tr><td width=3D"30%" valign=3D"top" align=3D"right"><stron=
g>Organisatie</strong></td><td width=3D"70%" valign=3D"top" align=3D"left">=
Totoweb</td></tr><tr><td width=3D"30%" valign=3D"top" align=3D"right"><stro=
ng>Functie</strong></td><td width=3D"70%" valign=3D"top" align=3D"left">Eig=
enaar</td></tr><tr><td width=3D"30%" valign=3D"top" align=3D"right"><strong=
>E-mailadres</strong></td><td width=3D"70%" valign=3D"top" align=3D"left">t=
icket@xxx.nl</td></tr><tr><td width=3D"30%" valign=3D"top" align=3D"rig=
ht"><strong>Telefoonnummer</strong></td><td width=3D"70%" valign=3D"top" al=
ign=3D"left">+31629533874</td></tr><tr><td width=3D"30%" valign=3D"top" ali=
gn=3D"right"><strong>Ik wil graag de nieuwsbrief ontvangen</strong></td><td=
&nbsp;width=3D"70%" valign=3D"top" align=3D"left"></td></tr><tr><td width=3D"30%=
" valign=3D"top" align=3D"right"><strong>Ik ga akkoord met de privacy polic=
y van Motivaction</strong></td><td width=3D"70%" valign=3D"top" align=3D"le=
ft">1</td></tr></table>

There it is. On the place of the spaces there is a =

Hi ttwbchchrono,
​
All the 3Ds there suggest that the email is being encoded as 'Quoted printable' see this StackOverFlow answer. I don't think that ChronoForms is doing that - at least I've never seen mention of it.
​
It looks as though there is a spam service in use - could that be altering the HTML?
​
Bob