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AcyMailing+ Chronoforms6 first and last name on same field loop when form submitted

deltafidesign 21 May, 2018

As described in title, I have a form that uses a checkbox to subscribe the user to a specific acymailing list when checked using a CURL action.
I have a field "name". If I fill the field name with a single word (example: Dylan) and I check the subscription to the newsletter, the form is correctly sent out and the user is subscribed to the newsletter, meanwhile if I fill the form with a name as "Dylan Dog", for example, then the form goes to loop when I submit it.

What's wrong? How could I solve it?
Thanks in advance.

GreyHead 21 May, 2018

Hi deltafidesign ,

What exactly do you mean by 'goes to loop'? Have you got some serverside validation that doesn't allow spaces in the data?

Bob

deltafidesign 21 May, 2018

Hi Bob,

not sure about that. Should I ask that to my hosting provider?

GreyHead 21 May, 2018

Hi deltafidesign ,

It would be in the form validation I think. There needs to be something that stops 'Dylan Dog' but allows 'DylanDog'

Bob

deltafidesign 21 May, 2018

Hi Bob, I didn't find anything in my form such you suggested. Any other idea?

GreyHead 21 May, 2018

Hi deltafidesing,

What exactly do you mean by 'goes to loop'?

Bob

deltafidesign 21 May, 2018

I click on for submit, then the form starts to process the request and I see the loader (circle spinning). The loader goes on and on... finally after much time it redirects me to the page I've setted for the redirect but no user is added to the newsletter. Meanwhile if I just fill in the name field with a single word, when I click on form submission button, then the form start to process and the loader (circle spinning) stays only for few seconds, then I'm redirected to the redirection page setted in the form and the user is added to the list.

GreyHead 22 May, 2018

Hi deltafidesign,

I've still no idea why the space in the name should make any difference. It's not something that I have seen before :-(

Please take a Form Backup using the icon in the Forms Manager and post it here and I'll take a closer look.

Bob

deltafidesign 22 May, 2018

Here is the form, thanks.

This is private content

GreyHead 22 May, 2018

Hi deltafidesign,

Normally you can just attach the cf_bck file to your post, I've never seen the inside of one before.

Looking at that I suspect the problem is with the cURL URL - it looks as if you are adding options directly to the URL

https://www.medicalseb.it/index.php?option=com_acymailing&ctrl=sub&task=optin&hiddenlists=1&user[name]={data:nome}&user[email]={data:email}

If you are then a space in the name will break the URL. You either need to URL encode the values there or, better use the Data Provider and/or Data Override boxes.

Bob

deltafidesign 22 May, 2018

Thanks for reply Bob. I don't know what to do about what you suggested. Can you gime me a step by step explanation?

deltafidesign 30 May, 2018

Sorry for UP, any suggestion?

GreyHead 30 May, 2018

Hi deltafidesign,

Please try using the base URL in the URL to connect to box of the cURL actio:

https://www.medicalseb.it/index.php

and then add the query string entries in the Data override box

option:com_acymailing
ctrl:sub
task:optin
hiddenlists:1
user[name]:{data:nome}
user[email]:{data:email}

Bob

deltafidesign 14 Jun, 2018

Hi Bob, I've tested your solution. The form is fired out but no user is created in Acymailing list.
What's wrong?

GreyHead 14 Jun, 2018

Hi deltafidesign ,

Please drag a Debugger action into the On Submit event, then submit the form and copy and paste the debug results here.

Bob

deltafidesign 14 Jun, 2018

GreyHead 14 Jun, 2018

Hi deltafidesign,

The url_encoded query string looks OK to me but the base url gives a 404 message.

I see you are seeing a 404 message back from the server. I see the same if I copy and paste the URL in my browser because there are some hidden characters at the end. I'm not sure if they are in the URL you have entered or just a result of the forum copy and paste which is a bit odd.

Please re-enter the URL and see if you still get a 404 message in the cURL results, that is clearly part of the problem here.

Bob

deltafidesign 15 Jun, 2018

Hi Bob,

not sure about the URL you copied and pasted in your browser and what you mean with "hidden characters". I can tell you that the debug gives me this about the query:

This is private content

And all those characters are not a result of forum copy and paste.

Please let me know if I can do anything else to let you help me🙂

healyhatman 15 Jun, 2018

He's saying there are non printing characters, as in characters you can't see that are causing the error. Google "view non printing characters" and paste the URL in there to see them, remove them, and try again.

deltafidesign 15 Jun, 2018

The only non-printing character I could find should be the space between first and last name that in my example is "tester+tester", where the plus sign is the space. I've tested anyway without a space in the name but I got the same issue. No user is added to the list.

GreyHead 16 Jun, 2018

Hi deltafidesign,

The query string is fine - the problem I see is with the URL you posted. When I copy and paste that into my browser I see a 404 error. The copied and pasted code looks like this when URL decoded https://www.medicalseb.it/index.php%E2%80%8B (As I said those characters may come from the forum here.)

Nevertheless the Debugger code shows that the cURL is getting a 404 response so you need to sort out why that is happening.

Bob

deltafidesign 18 Jun, 2018

Hi Bob,

I really can't understand what's the problem. Any other idea or help would be really appreciated.

deltafidesign 18 Jun, 2018

UPDATE MY PREVIOUS POST:

I've solved the 404 error that was causes by a strange special character not visible in the "Data override field". Anyway no users are created in the acymailing list. This is the debugger response:

This is private content

deltafidesign 21 Jun, 2018

Hi, up to my last post. Any other suggestion? Would be really appreciated, thanks in advance.

GreyHead 21 Jun, 2018

Hi deltafidesign,

A bit hard to tell but it looks as though AcyMailing is returning that error message in <script> tags. You might try manually entering the URL+query string in your browser and see if that works.

Bob

deltafidesign 04 Jul, 2018

Any ideas?

GreyHead 05 Jul, 2018

Hi deltafidesign ,

Please check my last post.

Bob

deltafidesign 06 Jul, 2018

Hi Bob,

thanks for reply. I've tested with the direct url in the browser and it correctly add the user to the list:

https://www.mysitewebbee.hit/index.php?option=com_acymailing&ctrl=sub&task=optin&hiddenlists=1&user[name]=john doe&user[email]=johndoe@hiswebsite.con

GreyHead 06 Jul, 2018

Hi deltafidesign,

OK - but that is not the same as the URL I see from the Debugger of the cURL action
https://www.mysite.it/index.php?option=com_acymailing%E2%80%8B&ctrl=sub&task=optin%E2%80%8B&hiddenlists=1%E2%80%8B&user%5Bname%5D=test%E2%80%8B&%E2%80%8Buser%5Bemail%5D=test%40myothersite.it

What happens if you test that one?

Bob

deltafidesign 09 Jul, 2018

Hi Bob,

if I use that link (obviously with my real domain) I got a message that tell me to "insert a valid email address"

GreyHead 09 Jul, 2018

Hi deltafidesign,

OK - that explains the error message and suggests that the extra URL encoded characters are the problem. Did you copy and paste the cURL options form the form here? That can insert invisible end-of-line characters.

I suggest that you try deleting and re-typing the contents of the cURL parameters box.

Bob

deltafidesign 09 Jul, 2018

GreyHead 09 Jul, 2018

HI deltafidesign,

Now there is no error report from cURL but what you are getting returned is what appears to be the header of a web-page. Presumably some kind of response from AcyMailing but it is cut off before the page content.

I assume that when you copy and paste in this URL to your browser it also does not work?

You might want to look at the AcyMailing docs here At the foot of the page is a link to some ChronoForms specific code - it is for earlier versions of ChronoForms but the same principals should work OK.

Bob

deltafidesign 10 Jul, 2018

Hi Bob,

if I use this url in the browser:

https://www.mysite.hit/index.php?option=com_acymailing&ctrl=sub&task=optin&hiddenlists=1&user[name]=john doe&user[email]=johndoe@hiswebsite.com

the user is correctly added in AcyMailing list.

I've cheched the AcyMailing documentation but I've got no idea how to solve this issue.

deltafidesign 13 Jul, 2018

Sorry, any suggestion?

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