Forums

Hi Guys,
​
I'm losing my mind a bit with this one. I have quite a complex multi-page form which was sending emails successfully, but now is not and I'm not sure what the problem is - the debugger just advises that the mail could not be sent. I have set up a standard form to test and this sends emails sucessfully, I have also checked using the Test Email function in Joomla Config and these mails send also. The output from the debugger (after just refreshing the last page of the form and re-submitting):
​
​

Array
(
    [chronoform] => grant-application-form
    [event] => submit
    [signature76] => 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
    [i_confirm_that_all_information_provided_in_the_application_is_true_to_the_best_of_my_knowledge] => 1
    [date] => 18/05/2018
    [file80] => C-SAT's April 2018.png
    [file81] => potential-risks.png
    [button82] => 
    [_ga] => GA1.3.1582729315.1524483094
    [553ed0e9a40dedf76e1e43065403b7a5] => f8054df3d115a5113e5b149361b3e38e
    [c10878e4839a9ba7afd396a9f02b7ce2] => 4971b6d36d6a8db9dfcf20828bd5b257
    [_gid] => GA1.3.271519314.1526626430
    [_gat] => 1
    [Itemid] => 252
    [option] => com_chronoforms6
    [view] => form
)

​
​

Array
(
    [email27] => Array
        (
            [recipients] => Array
                (
                    [0] => donna@growebdigital.com
                )

            [subject] => New Grant Application
            [body] => 
<table width="100%" cellpadding="5" cellspacing="3" border="0" class="ui table"><tr><td width="30%" valign="top" align="right"><strong>I confirm that all information provided in the application is true to the best of my knowledge.</strong></td><td width="70%" valign="top" align="left">1</td></tr><tr><td width="30%" valign="top" align="right"><strong>Date</strong></td><td width="70%" valign="top" align="left">18/05/2018</td></tr><tr><td width="30%" valign="top" align="right"><strong>Reference 1</strong></td><td width="70%" valign="top" align="left">C-SAT's April 2018.png</td></tr><tr><td width="30%" valign="top" align="right"><strong>Reference 2</strong></td><td width="70%" valign="top" align="left">potential-risks.png</td></tr></table>
            [files] => Array
                (
                    [0] => field_file80, field_file81
                )

            [from_name] => enquiries@gemt.org.uk
            [from_email] => enquiries@gemt.org.uk
            [reply_name] => The Glasgow Educational and Marshall Trust
            [reply_email] => enquiries@gemt.org.uk
            [result] => the Mail could not be sent.
            [var] => 
        )

)

I have tried various combinations in the From/Reply to fields as I read that not having these filled in correctly could be a problem. I have also attached a backup of the form below for reference, there must be something silly I am missing.[file=10570]Grant_Application_Form_18_May_2018_03_49_12.cf6bak[/file]
​
Thank you in advance for any support.
Best Regards
Donna

Hi Donna,
​
Please try removing the From Name and Email and the Reply To Name and Email and see if the email is then sent. You probably don't need the Reply To settings here.
​
Bob

Hi GreyHead,
​
I have tried removing these previously, as well as trying various combinations of these boxes, all to no affect. However, I have just removed them again and attached the debug report below.
​
​

Array
(
    [chronoform] => grant-application-form
    [event] => submit
    [signature76] => 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    [i_confirm_that_all_information_provided_in_the_application_is_true_to_the_best_of_my_knowledge] => 1
    [date] => 18/05/2018
    [file80] => mraca-old-sitemap.pdf
    [file81] => johnny-frame.png
    [button82] => 
    [_ga] => GA1.3.1582729315.1524483094
    [_gid] => GA1.3.271519314.1526626430
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    [option] => com_chronoforms6
    [view] => form
    [title_forenames_surname] => Miss Donna Torr
    [date_of_birth] => 1981-06-09 00:00:00
    [date_of_current_application] => 2018-05-18 11:05:00
    [start_of_course] => 2018-05-18 11:05:00
    [button9] => 
    [_gat] => 1
    [current_address] => lkjhgfds
    [postcode] => asdfghjkl
    [how_long_have_you_lived_at_this_address] => 6
    [home_telephone_number] => 123456789
    [mobile_telephone_number] => 
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    [button30] => 
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    [button34] => 
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    [what_is_the_subjectpurpose_of_the_course] => asdfghjkl
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    [where_will_it_be_held] => sdfghjk.
    [why_do_you_wish_to_pursue_this_course] => sdfghjk
    [button44] => 
    [fees_] => 123456
    [amount_payable_by_you_] => 12345678
    [fares_] => 2345678
    [books_] => 1234567
    [other_please_state_] => 234567
    [total_cost_] => 2345678
    [button53] => 
    [total_income_to_5th_april_past] => 1236
    [total_estimated_income_to_5th_april_next] => 23456
    [student_loan_received_previous_years_] => 12345
    [if_you_are_not_in_receipt_of_a_student_loan_why_have_you_not_applied_for_one] => sdfghjkl
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    [spousepartner_contribution_] => 12345
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    [button70] => 
    [textarea71] => asdfghjio;
    [how_did_you_hear_about_the_trust] => sdfghjk
    [button73] => 
)

Array
(
    [email27] => Array
        (
            [recipients] => Array
                (
                    [0] => enquiries@gemt.org.uk
                )

            [subject] => New Grant Application
            [body] => 
<table width="100%" cellpadding="5" cellspacing="3" border="0" class="ui table"><tr><td width="30%" valign="top" align="right"><strong>Title, Forenames, Surname</strong></td><td width="70%" valign="top" align="left">Miss Donna Torr</td></tr><tr><td width="30%" valign="top" align="right"><strong>Date of Birth</strong></td><td width="70%" valign="top" align="left">1981-06-09 00:00:00</td></tr><tr><td width="30%" valign="top" align="right"><strong>Date of Current Application</strong></td><td width="70%" valign="top" align="left">2018-05-18 11:05:00</td></tr><tr><td width="30%" valign="top" align="right"><strong>Start of Course</strong></td><td width="70%" valign="top" align="left">2018-05-18 11:05:00</td></tr><tr><td width="30%" valign="top" align="right"><strong>Current Address</strong></td><td width="70%" valign="top" align="left">lkjhgfds</td></tr><tr><td width="30%" valign="top" align="right"><strong>Postcode</strong></td><td width="70%" valign="top" align="left">asdfghjkl</td></tr><tr><td width="30%" valign="top" align="right"><strong>How long have you lived at this address?</strong></td><td width="70%" valign="top" align="left">6</td></tr><tr><td width="30%" valign="top" align="right"><strong>Home Telephone Number</strong></td><td width="70%" valign="top" align="left">123456789</td></tr><tr><td width="30%" valign="top" align="right"><strong>Mobile Telephone Number</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Email Address</strong></td><td width="70%" valign="top" align="left">donna@growebdigital.com</td></tr><tr><td width="30%" valign="top" align="right"><strong>If at current address less than 10 years, please state previous addresses, postcodes, time lived there</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Name of Secondary School</strong></td><td width="70%" valign="top" align="left">asdfghjlkjhgfds</td></tr><tr><td width="30%" valign="top" align="right"><strong>Attended From (date)</strong></td><td width="70%" valign="top" align="left">123456</td></tr><tr><td width="30%" valign="top" align="right"><strong>Attended To (date)</strong></td><td width="70%" valign="top" align="left">1234567</td></tr><tr><td width="30%" valign="top" align="right"><strong>Subjects, Grades, Years</strong></td><td width="70%" valign="top" align="left">asdfghjl;lkjhgfdsdfghj</td></tr><tr><td width="30%" valign="top" align="right"><strong>Name of College/University</strong></td><td width="70%" valign="top" align="left">sdfghjkl</td></tr><tr><td width="30%" valign="top" align="right"><strong>Qualifications Gained</strong></td><td width="70%" valign="top" align="left">sdfghjk</td></tr><tr><td width="30%" valign="top" align="right"><strong>Occupation since qualifying</strong></td><td width="70%" valign="top" align="left">sdfghjkl;';lkjhgf</td></tr><tr><td width="30%" valign="top" align="right"><strong>What is the course?</strong></td><td width="70%" valign="top" align="left">qsdftyuio</td></tr><tr><td width="30%" valign="top" align="right"><strong>What is the subject/purpose of the course?</strong></td><td width="70%" valign="top" align="left">asdfghjkl</td></tr><tr><td width="30%" valign="top" align="right"><strong>Will it lead to a qualification, if so what?</strong></td><td width="70%" valign="top" align="left">sdfghjkl;</td></tr><tr><td width="30%" valign="top" align="right"><strong>Name of the body awarding the qualification?</strong></td><td width="70%" valign="top" align="left">sdfghjkl</td></tr><tr><td width="30%" valign="top" align="right"><strong>Duration of Course</strong></td><td width="70%" valign="top" align="left">123456</td></tr><tr><td width="30%" valign="top" align="right"><strong>Where will it be held?</strong></td><td width="70%" valign="top" align="left">sdfghjk.</td></tr><tr><td width="30%" valign="top" align="right"><strong>Why do you wish to pursue this course?</strong></td><td width="70%" valign="top" align="left">sdfghjk</td></tr><tr><td width="30%" valign="top" align="right"><strong>Fees: £</strong></td><td width="70%" valign="top" align="left">123456</td></tr><tr><td width="30%" valign="top" align="right"><strong>Amount payable by you: £</strong></td><td width="70%" valign="top" align="left">12345678</td></tr><tr><td width="30%" valign="top" align="right"><strong>Fares: £</strong></td><td width="70%" valign="top" align="left">2345678</td></tr><tr><td width="30%" valign="top" align="right"><strong>Books: £</strong></td><td width="70%" valign="top" align="left">1234567</td></tr><tr><td width="30%" valign="top" align="right"><strong>Other (please state): £</strong></td><td width="70%" valign="top" align="left">234567</td></tr><tr><td width="30%" valign="top" align="right"><strong>Total Cost: £</strong></td><td width="70%" valign="top" align="left">2345678</td></tr><tr><td width="30%" valign="top" align="right"><strong>Total Income to 5th April (past)</strong></td><td width="70%" valign="top" align="left">1236</td></tr><tr><td width="30%" valign="top" align="right"><strong>Total Estimated Income to 5th April (next)</strong></td><td width="70%" valign="top" align="left">23456</td></tr><tr><td width="30%" valign="top" align="right"><strong>Student loan received (previous years): £</strong></td><td width="70%" valign="top" align="left">12345</td></tr><tr><td width="30%" valign="top" align="right"><strong>If you are not in receipt of a student loan, why have you not applied for one?</strong></td><td width="70%" valign="top" align="left">sdfghjkl</td></tr><tr><td width="30%" valign="top" align="right"><strong>Do you reside with your parents?</strong></td><td width="70%" valign="top" align="left">No</td></tr><tr><td width="30%" valign="top" align="right"><strong>Parents gross income: £</strong></td><td width="70%" valign="top" align="left">12345</td></tr><tr><td width="30%" valign="top" align="right"><strong>Parents contribution: £</strong></td><td width="70%" valign="top" align="left">1234</td></tr><tr><td width="30%" valign="top" align="right"><strong>Age and relationship of other dependent relatives of parents</strong></td><td width="70%" valign="top" align="left">12345</td></tr><tr><td width="30%" valign="top" align="right"><strong>Spouse/Partner gross income: £</strong></td><td width="70%" valign="top" align="left">12345</td></tr><tr><td width="30%" valign="top" align="right"><strong>Spouse/Partner contribution: £</strong></td><td width="70%" valign="top" align="left">12345</td></tr><tr><td width="30%" valign="top" align="right"><strong>Age and relationship of dependent relatives of applicant</strong></td><td width="70%" valign="top" align="left">wertyuio</td></tr><tr><td width="30%" valign="top" align="right"><strong>What other sources of funds have you approached and with what results?</strong></td><td width="70%" valign="top" align="left">sdfghjkl</td></tr><tr><td width="30%" valign="top" align="right"><strong></strong></td><td width="70%" valign="top" align="left">asdfghjio;</td></tr><tr><td width="30%" valign="top" align="right"><strong>How did you hear about the Trust?</strong></td><td width="70%" valign="top" align="left">sdfghjk</td></tr><tr><td width="30%" valign="top" align="right"><strong>I confirm that all information provided in the application is true to the best of my knowledge.</strong></td><td width="70%" valign="top" align="left">1</td></tr><tr><td width="30%" valign="top" align="right"><strong>Date</strong></td><td width="70%" valign="top" align="left">18/05/2018</td></tr><tr><td width="30%" valign="top" align="right"><strong>Reference 1</strong></td><td width="70%" valign="top" align="left">mraca-old-sitemap.pdf</td></tr><tr><td width="30%" valign="top" align="right"><strong>Reference 2</strong></td><td width="70%" valign="top" align="left">johnny-frame.png</td></tr></table>
            [files] => Array
                (
                    [0] => field_file80, field_file81
                )

            [result] => the Mail could not be sent.
            [var] => 
        )

)

Hi Donna,
​
Hmmm . . . do other forms send emails OK?
​
By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.
​
Bob

Hi Bob, yes as mentioned I have tested used the sample contact form and this sends the email, as does the Send Test email function in the Joomla configuration. I just can't seem to figure out what the issue is.
​
I'll set you up and account now and PM you the details. Thank you.
​
Regards
Donna

Good Morning Bob, I hope you had a lovely weekend?
​
I was wondering if you had a chance to have a look at the form at all before I log on and start messing with the settings again.🙂
​
Best Regards
Donna

Hi Donna,
​
I have looked now.
​
After some experimentation I suspect that the problem may be with the file attachments.
​
The signature widget does not return a file - just a long URL that contains a series of point co-ordinates. You can turn that into an image but it requires some custom code.
​
Also there is no Upload files action for the reference files so they will not be available either.
​
Bob

Thanks Bob,
​
I have removed the signature widget for the time being.
​
I have checked the file upload option and this is set in both upload fields ( I may have turned this off at some point during testing).
​
I have also temporarily removed the required option for the references and submitted the form without these but the mail still fails to send.
​
I really cannot think of anything else that could be causing this - is my only option to rebuild the form again from scratch and test a long the way?
​
Best Regards
Donna

Hi Donna,
​
Sorry, my inexperience with CFV6 showing up - I'm used to CFv5 where you need the Upload Files action.
​
I suggest that you make a copy of the form to experiment with and edit it so that Page 1 submits directly to the On Submit event and see if that works. Then you can add back in page by page until it stops. A bit messy but much simpler than a re-build.
​
Bob
​
PS I still suspect a problem with files . . .

Thanks Bob,
​
I'll give that a go - just a query, what do you suspect may be the problem with the files?
​
Regards
Donna

Hi Donna,
​
I suspect that the email command sent to the Joomla! mailer specifies some files that can't be found.
​
Bob

Hi Bob, ok so the issue is with the email attachments. I have gone through and added the pages 1 by 1 and it is only on the last page that the mail fails to send. I have tried adding the fields in the following formats to no avail:
​
field_file80,field_file81 - Does not send
file80,file81 - Does not send
​
I even tried to just add a single field rather than both of them, but still the mail does not send. I cannot find any documentation relating to CF6 and these fields to confirm the correct way to implement the attachments. Are you able to provide any additional information?
​
Regards
Donna

Hi Donna,
​
Have you tried adding an Upload Files action - I suspect that may still be needed?
​
Bob

Hi Bob, I have just added an upload file action but regardless of the file types I attach I receive an error advising that 'The file extension is not permitted.' IN the file extension list for the upload action the default list is in use: jpg,jpeg,png,gif,pdf,doc,docx,txt,zip
​
This seems overly difficult for what I need to do...lol.
​
Regards
Donna