cannot open chronoforms 4 backend

Resolve a blank page when accessing the ChronoForms 4 backend.

Overview

The issue is caused by a missing Joomla version-specific folder, leading to a PHP fatal error.
Enable maximum error reporting to identify the missing folder, then either update to the latest CFv4 release or manually duplicate the existing highest version folder and rename it to match the required version.

Answered
Hi
On this website chronoforms 4 is running:
http://www.trachtenvereinigung.ch/dienstleistungen/marktplatz.html
I cannot open the chronoform backend, so I installed the new version.
Now I see, that I have running version 4 and 6 on my Joomla.
Can I update/migrate version 4?
Thanks and best regards
Aschi
Gr GreyHead 07 Dec, 2017
Hi Aschi,

There is no automatic upgrade path from CFv4 to CFv6 - you would need to rebuild the forms.

What exactly is the problem with CFV4?

Bob
Hi Bob
Thanks for your answer!
The problem with CFV4 is, that when I try to open the component in the backend, I get this url:
http://www.trachtenvereinigung.ch/administrator/index.php?option=com_chronoforms
but the page is blank.
Best regards
Aschi
Gr GreyHead 09 Dec, 2017
Hi Aschi,

A blank page is often a sign of a PHP error, please try setting Site Error Reporting to Maximum temporarily and see if you get a more helpful message.

Bob
Hi Bob
That is what I get:
Thanks Aschi

Warning: require_once(/home/httpd/vhosts/trachtenvereinigung.ch/httpdocs/administrator/components/com_chronoforms/versions/j3.8/admin.chronoforms.php): failed to open stream: No such file or directory in /home/httpd/vhosts/trachtenvereinigung.ch/httpdocs/administrator/components/com_chronoforms/admin.chronoforms.php on line 19

Fatal error: require_once(): Failed opening required '/home/httpd/vhosts/trachtenvereinigung.ch/httpdocs/administrator/components/com_chronoforms/versions/j3.8/admin.chronoforms.php' (include_path='.:/usr/share/pear:/usr/share/php') in /home/httpd/vhosts/trachtenvereinigung.ch/httpdocs/administrator/components/com_chronoforms/admin.chronoforms.php on line 19
In the folder versions I can find only
j3.0
j3.1
j3.2
j3.3
j3.4
db_updates.php
but no folder j3.8
Gr GreyHead 10 Dec, 2017
Answer
1 Likes
Hi Aschi,

The simplest fix is to update to the current release of CFv4 where this has been fixed; OR you can make a copy of the j3.4 folder and re-name it j3.8

Bob
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