Stuck Loading

mdtechteam 24 May, 2016
When trying to open the form to edit in the backend I am getting stuck at the loading circle and it will stay there forever it seems. The frontend of the forms work but I can not edit them. I have tried uploading to the latest and greatest but still no avail. Has anyone else had this issue? This must of happened after I updated to 3.5.1 because it was working.

Please advise.

Thanks in advance!
GreyHead 25 May, 2016
Hi mdtechteam,

Please check the Admin Template section in this FAQ

mdtechteam 25 May, 2016
Awesome Bob! Thanks again, the unpinning of the toolbar took care of it.

Thanks again!
mdtechteam 25 May, 2016
Ok new issue. After updating the chronosforms and the TCPDF action I am now receiving the following error:

Notice: Undefined offset: 8 in /home1/yanniooa/public_html/components/com_chronoforms5/chronoforms/libs/form.php on line 98

Warning: Invalid argument supplied for foreach() in /home1/yanniooa/public_html/components/com_chronoforms5/chronoforms/libs/form.php on line 98

Notice: Undefined offset: 8 in /home1/yanniooa/public_html/administrator/components/com_chronoforms5/chronoforms/actions/tcpdf/tcpdf.php on line 52
TCPDF ERROR: Some data has already been output, can't send PDF file
mdtechteam 25 May, 2016
Here is the properties for the TCPDF, I cant configure anything.
GreyHead 25 May, 2016
Hi mdtechteam,

I've sent you a PM with a link to a 'fixed' version of the TCPDF action.

The PHP Warnings and Notices may be from the TCPDF bug but can in any case safely be hidden by setting your site Error Reporting to System Default or to None in the site Global Configuration.

mdtechteam 27 May, 2016
Thanks so much Bob! I have a new issue, since updating after hitting submit I see the thank you display, however I do not receive any emails. I have tested several times, and I have checked the email settings no change there. Any ideas?

Thanks in advance!
jhebbel 28 May, 2016
This isn't even the right board... This is the ChronoFORUMS board, not ChronoFORMS.
GreyHead 29 May, 2016
Hi mdtechteam,

No idea - please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.


@jhebbel: I moved the thread, sorry I didn't notice earlier.
mdtechteam 29 May, 2016
Data Array:
    [chronoform] => ortho_adult
    [event] => submit
    [text1] => manny
    [text4] => 
    [text21] => test
    [text23] => test
    [text24] => test
    [text25] => test
    [text26] => test
    [text27] => test
    [text32] => test
    [text36] =>
    [text37] => 
    [text38] => 
    [text40] => 
    [text41] => 
    [text42] => 
    [text43] => 
    [text44] => 
    [text45] => 
    [text46] => 
    [text47] => 
    [text48] => 
    [text49] => 
    [radio129] => No
    [text50] => 
    [text51] => 
    [text52] => 
    [text53] => 
    [text54] => 
    [text55] => 
    [text56] => 
    [text57] => 
    [text62] => 
    [text63] => 
    [text64] => 
    [text65] => 
    [text66] => 
    [text67] => 
    [text68] => 
    [text69] => 
    [text74] => 
    [text75] => 
    [text84] => 
    [text86] => 
    [text87] => 
    [text93] => 
    [text123] => 
    [text99] => 
    [text101] => 
    [text100] => 
    [text102] => 
    [text104] => 
    [text106] => 
    [text110] => test on sunday
    [text111] => first test
    [recaptcha_challenge_field] => 03AHJ_VuvAFJZ5uMIN3CDvBdVv37A47orT1V2GSaI5r3kTwQnItncyj0A4xfx-bwSbge-Mi6svVw_TY3gjudnjgUMUj7rBYXm2r5r9kJmUiApyZqE_KtgInwyhai2V6a1jpbZsb92JAFirlFRtCd0-wvC_AN43t_62FfaDjP9sMXPfecz64jljPngQ13xkeH9Q-DEVEVUouwny
    [recaptcha_response_field] => 643
    [button114] => Submit Patient Form
    [ip_address] =>
    [id] => 58

Debug Info:
    [6] => Array
            [Email] => Array
                    [0] => An email with the details below was sent successfully:
                    [1] =>,
                    [2] => Subject:New Adult Patient Form
                    [3] => From name:Patient Forms
                    [4] => From
                    [5] => CC:
                    [6] => BCC:
                    [7] => Reply name:
                    [8] => Reply email:
                    [9] => Attachments:
                    [10] => Array

                    [11] => Body:
<tr><td>Patient Name:</td><td>manny</td></tr>
<tr><td>Social Security Number:</td><td></td></tr>
<tr><td> Birth Date:</td><td>test</td></tr>
<tr><td>Home Address: </td><td>test</td></tr>
<tr><td>Zip: </td><td>test</td></tr>
<tr><td>Home Phone:</td><td>test</td></tr>
<tr><td>Cell Phone: </td><td>test</td></tr>
<tr><td>Would you like to receive appointment reminders via text message?</td><td></td></tr>
<tr><td>Would you like to receive appointment reminders via email?</td><td></td></tr>
<tr><td>Employer's Name:</td><td></td></tr>
<tr><td>Marital Status</td><td></td></tr>
<tr><td>Spouse/Partner's Name:</td><td></td></tr>
<tr><td>Emergency Contact Name:</td><td></td></tr>
<tr><td>Phone Number:</td><td></td></tr>
<tr><td> Zip:</td><td></td></tr>
<tr><td>Person(s) to whom we may release your appointment or medical information:</td><td></td></tr>
<tr><td>Do You Have Dental Insurance?</td><td>No</td></tr>
<tr><td>Primary Dental Insurance Company:</td><td></td></tr>
<tr><td>Phone Number:</td><td></td></tr>
<tr><td>Group Number:</td><td></td></tr>
<tr><td>Policy Number:</td><td></td></tr>
<tr><td>Policy Holder's Name:</td><td></td></tr>
<tr><td>Policy Holder's Social Security Number:</td><td></td></tr>
<tr><td>Policy Holder's Date of Birth:</td><td></td></tr>
<tr><td>Secondary Dental Insurance Company:</td><td></td></tr>
<tr><td>Phone Number:</td><td></td></tr>
<tr><td>Group Number:</td><td></td></tr>
<tr><td>Policy Number:</td><td></td></tr>
<tr><td>Policy Holder's Name:</td><td></td></tr>
<tr><td>Policy Holder's Social Security Number:</td><td></td></tr>
<tr><td>Policy Holder's Date of Birth:</td><td></td></tr>
<tr><td>General Dentist:</td><td></td></tr>
<tr><td>Last Visit:</td><td></td></tr>
<tr><td>How did you hear about our Practice?</td><td></td></tr>
<tr><td>Name of person referring (if applicable) :</td><td></td></tr>
<tr><td>Have you visited an orthodontist before?</td><td></td></tr>
<tr><td>Have your tonsils or adenoids been removed?</td><td></td></tr>
<tr><td>Have you ever experienced jaw joint pain/ discomfort (TMJ/TMD)?</td><td></td></tr>
<tr><td>Do you have any missing or extra permanent teeth?</td><td></td></tr>
<tr><td>Have you ever had an injury to (select all that apply):</td><td></td></tr>
<tr><td>Do you have speech problems?</td><td></td></tr>
<tr><td>If so, explain:</td><td></td></tr>
<tr><td>Do your gums bleed?</td><td></td></tr>
<tr><td>Do you smoke?</td><td></td></tr>
<tr><td>Do you like your smile?</td><td></td></tr>
<tr><td>Do you currently or have you ever had any of the following habits (check all that apply)</td><td></td></tr>
<tr><td>Is this habit past or present?</td><td></td></tr>
<tr><td>Has menses begun?</td><td></td></tr>
<tr><td>If yes, what year (approximately)?</td><td></td></tr>
<tr><td>Are you currently being treated by a physician for a medical condition?</td><td></td></tr>
<tr><td>Last Visit:</td><td></td></tr>
<tr><td>Physician Name:</td><td></td></tr>
<tr><td>Do you have any allergies/sensitivities to medications or latex?</td><td></td></tr>
<tr><td>If yes, please list:</td><td></td></tr>
<tr><td>Are you currently taking any prescription or over-the-counter medications?</td><td></td></tr>
<tr><td>Please list, with dosage:</td><td></td></tr>
<tr><td>Are you pregnant?</td><td></td></tr>
<tr><td>I understand that the information that I have given today is correct to the best of my knowledge. I also understand that this information will be held in the strictest of confidence and it is my responsibility to inform the office of any changes in my medical status.  I hereby authorize the release of any information pertaining to my medical treatment necessary to process any insurance claims. I further authorize the application for benefits on my behalf for covered services and payment of any benefits to the office. I understand that I am responsible for any amount not covered by insurance.  I understand that where appropriate, credit bureau reports may be obtained.</td><td></td></tr>
<tr><td>Submitted by:</td><td>test on sunday</td></tr>
<tr><td> Date:</td><td>first test</td></tr>
<tr><td>Enter Code</td><td></td></tr>
</table><br /><br />IP:


    [9] => Array
            [DB Save] => Array
                    [Queries] => Array
                            [0] => INSERT INTO `datatable_ortho_adult` (`text1`, `text4`, `text21`, `text23`, `text24`, `text25`, `text26`, `text27`, `text32`, `text36`, `text37`, `text38`, `text40`, `text41`, `text42`, `text43`, `text44`, `text45`, `text46`, `text47`, `text48`, `text49`, `radio129`, `text50`, `text51`, `text52`, `text53`, `text54`, `text55`, `text56`, `text57`, `text62`, `text63`, `text64`, `text65`, `text66`, `text67`, `text68`, `text69`, `text74`, `text75`, `text84`, `text86`, `text87`, `text93`, `text123`, `text99`, `text101`, `text100`, `text102`, `text104`, `text106`, `text110`, `text111`, `button114`, `user_id`, `uniq_id`, `created`) values ('manny', '', 'test', 'test', 'test', 'test', 'test', 'test', 'test', '', '', '', '', '', '', '', '', '', '', '', '', '', 'No', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', 'test on sunday', 'first test', 'Submit Patient Form', '0', '548743111bde79ffcdd13d96b252b17f1bbf4122', '2016-05-29 09:58:36');



GreyHead 29 May, 2016
Hi mdtechteam,

Please try changing the From Email Address so that is is not the same as the To Email Address and make sure that the From address matches the site domain.

mdtechteam 30 May, 2016
I tried changing to, still did not receive the email. This is mind boggling as it was working. Any other ideas?
GreyHead 30 May, 2016
Hi mdtechteam,

By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

GreyHead 31 May, 2016
Hi mdtechteam,

I made a copy of the ortho_adult form and changed the From Email Address to match the one in the Site Global Configuration. That then sends me an email correctly,

mdtechteam 31 May, 2016
Awesome!!! Were you able to receive with the PDF attachment as well?
GreyHead 31 May, 2016
Hi mdtechteam,

Yes, a four page PDF was attached.


PS I recommend that you take the time to give the inputs more useful names + ids instead of the default text1 . . . not essential but it can make working with the data later much easier.
mdtechteam 08 Jun, 2016
Hey Bob,
Sorry for the delay in response. First off thank you for logging in and checking this out for me. It looks like we are still seeing the same issue where the form doesnt send for some reason. We are using a remote mail server, and to eliminate that being the issue I have setup everything to use a gmail account that I have set up. I have tested with the global configuration with php, sendmail and smtp and nothing goes through. I have contacted the hosting company and they say they can execute both sendmail and phpmailer scripts and both work fine. Both the mail server company and my hosting company are saying it is something with the code. I have successfully received email from the form but it is very intermittent. I am trying to test with just the gmail account but I am not having any luck. Do you have any ideas? Could the form be to big?
GreyHead 09 Jun, 2016
Hi mdtechteam,

I checked the email address in your site Global Configuration and that does not match the domain and has been changed since I last tested successfully. I suspect that is your problem.


PS Also your https certificate seems to have expired.
mdtechteam 09 Jun, 2016
Yes I changed it to further testing. I have changed it back. Also the ssl cert for is good for 895 days, where did you see other wise?
mdtechteam 09 Jun, 2016
I have changed everything back. Essentially the email hosting company wants to prove its not them so they had me use a gmal account to test. They said if it doesnt get to the gmail account then it has to be the form. What do you think?
GreyHead 09 Jun, 2016
Hi mdtechteam,

I'd suggest that you get a new hosting company.

The setting there is used to 'log in' to the mail service and usually is an addressed linked to your site or sometimes to the host.

This topic is locked and no more replies can be posted.