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Hello,

I have purchased the authorize.net addon and everything is working great except for when there is a credit card decline, error, or hold. The 'Display Message' is being displayed even when there is credit card decline. The reason I'm not putting the 'Display Message' directly in Authorize.net's (on decline, on error, on held) fields is because the form is offering two different forms of payment, one where they simply enter their account number. If they enter their account number and hit submit without filling out credit card information, they wouldn't see any message at all.

Is there a way to "hide" the display message when there is a credit card decline? Or maybe there is a workaround that I'm not thinking of.

Your help is greatly appreciated.

Hi ccfcu,

I'm not clear where you have the Display Message. You can probably use an Event Switcher action to check the data being returned from ANet and display or process accordingly.

Bob

Hi Bob,

Normally I would put the 'Display Message' into Authorize.net's Approved or Declined sections, but since I'm offering an alternate form of payment, the authorize.net module must be optional so I put the 'Display Message' after Authorize.net. I'm also having the same problem with I include an email. The email and display message are being triggered, even on a CC decline.

Hi ccfcu,

Then using an Event Switcher should do what you need.

Bob

Hi Bob,

Is there any documentation or forum post on using the event switcher for this purpose?

Thanks

Hi ccfcu,

Please see this FAQ which should help, I haven't seen this question asked before so there isn't anything specifically on this case.

Bob