Forums

Hi
We have been using the chronoforms successfully for a long time.Today I was adding in a new field. As I was working I noticed that all i was seeing on the frontend page was the 'Powered by Chronoforms' link.

In the back end the form .... [attachment=0]appform.png[/attachment]

However when you click on the edit wizard all the fields have disappeared.

I am not aware that I did anything like 'delete form and start again'....

I have to say I am starting to panic somewhat....

We are running quite old versions at the moment as a new site is likely sometime this year.

Help!

Edward

Hi Edward,

There's nothing obvious here to explain what is happening.

Have there been any other recent changes to the site?

Bob

Thanks for your reply!

the only recent thing was that I added another field to 'send to' email - but that had appeared to work fine. The last changes were new logo, colours stuff done months ago - form was used in the last couple of days fine.

Hi Edward,

By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob

Many thanks for the kind offer - I will need to get client's permission first

I did just notice that the email (under the email tab) is still there.... so that's a good sign!

HI GreyHead

Just wondered if there is any news on our disappeared form. I did pm you access details. I am sure you're busy so I don't want to appear rude but if you could take a quick look that would be really great.

Many thanks

Edward

Hi Edward,

I don't see any PM from you :-(

Bob

Hi - just resent it - I hope

Hi Edward,

It's gone - the preview window and the code tab are empty. Not way of telling what has happened though :-(

I've recovered the form structure from the Email template - see below. You can use that to rebuild the form inputs in the Preview tab - copying and pasting it won't take very long.

If you have archived database backups then you might be able to recovered and restore the chronoforms record including the preview content from there.

Personally, if you are planning an upgrade later in the year I'd probably install CFv5 now, and re-build the form using that. Again, copy and paste will do most of it - though I would also give the inputs more meaningful names than the defaults.

Bob

Parent/Guardian details

Name	{input_text_11}
Address	{input_text_12}
Email	{input_text_13}
Telephone	{input_text_14}
Emergency number	{input_text_15}
Photo release - we would like to photograph the workshops and performance to use for marketing purposes. Please tick the box below if you are NOT happy for us to photograph your child
Photo release - not happy	{input_checkbox_16}
Child 1

Child details
Name	{input_text_2}
Date of birth	{input_text_3}
Saturday classes - Autumn term	{input_radio_1}
Saturday classes - Spring term	{input_radio_32}
Saturday classes - Summer term	{input_radio_33}
Easter courses	{input_radio_36}
Summer Courses	{input_radio_37}
Child 2

Child details
Name	{input_text_5}
Date of birth	{input_text_6}
Saturday classes - Autumn term	{input_radio_4}
Saturday classes - Spring term	{input_radio_39}
Saturday classes - Summer term	{input_radio_40}
Easter courses	{input_radio_42}
Summer courses	{input_radio_43}
Child 3

Child details
Name	{input_text_45}
Date of birth	{input_text_46}
Saturday classes - Autumn term	{input_radio_47}
Saturday classes - Spring term	{input_radio_48}
Saturday classes - Summer term	{input_radio_49}
Easter courses	{input_radio_50}
Summer courses	{input_radio_51}
Enter the code	{chrono_verification}

Thanks for looking Bob - really appreciate it

You say - 'I;ve recovered the form structure...see below' and down below is a lock telling me I don't have enough permissions to access it.

How do I see it please?

Hi Edward,

I've unprivated it - looks like that content is only available to the poster and the moderators.

Bob