Form sending but not being received.

I'm having the same problem with the form sending but not being received, i've also got the debugger in the 'submit' field but not getting any debugging info. When i use the demo forms they work great but copy the forms config info and adding fields makes it all go wrong.

Solve this and there's a coffee on it's way.

Hi nigelbywater,

Please temporarily remove any ReDirect action from the form On Submit event as this may stop the Debugger output showing.

but copy the forms config info and adding fields makes it all go wrong. - sorry I don't understand this part of your post?

Bob

Hi Bob, thanks for getting back to me. There is no redirect set up.

Where does the Output Debugging info appear?

As for the part you didn't understand (i read it back and i could've structured that better): The demo forms work great so as i was having problems with the one i have created (the one in question), i copied the settings from the forms that worked into the one that doesn't hoping that would solve it... it didn't.

Hi nigelbywater,

The Debugger output appears on the browser page after the form is submitted. If you don't see it then possibly your form isn't submitting. Please re-try using the Test of View Form links from the Forms Manager.

Bob

I've got the debugger working and it has the error: 'Array' with open and closed brackets.

The Debug info is:

Array
(
    [4] => Array
        (
            [Email] => Array
                (
                    [0] => An email with the details below was sent successfully:
                    [1] => To:nigelbywater@me.com
                    [2] => Subject:Online Application
                    [3] => From name:BMC
                    [4] => From email:info@bournemouthmontessori.co.uk
                    [5] => CC:
                    [6] => BCC:
                    [7] => Reply name:
                    [8] => Reply email:
                    [9] => Attachments:
                    [10] => Array
                        (
                        )

                    [11] => Body:
<table>
<tr><td>First Name</td><td>Test</td></tr>
<tr><td>Surname</td><td>Bywater</td></tr>
<tr><td>Sex</td><td>0</td></tr>
<tr><td>Nationality</td><td>British</td></tr>
<tr><td>Date of Birth</td><td>30/05/1951</td></tr>
<tr><td>Country and Town of Birth</td><td>Bournemoutyh</td></tr>
<tr><td>First Language</td><td>Test</td></tr>
<tr><td>Course Diploma</td><td>full-time</td></tr>
<tr><td>Home Address</td><td>Test</td></tr>
<tr><td>Contact Number</td><td></td></tr>
<tr><td>Valid Contact Email</td><td>nigelbywater@gmail.com</td></tr>
<tr><td>Address Whilst on Course</td><td>Test</td></tr>
<tr><td>Name and Address of Next of Kin</td><td>Test</td></tr>
<tr><td>Contact Number</td><td>07701050638</td></tr>
<tr><td>Qualifications Gained incl. GCSE English and Maths (C or above)</td><td>Test</td></tr>
<tr><td>Details of relevant experience.</td><td>Test</td></tr>
<tr><td>Why do you wish to undertake this course:</td><td>Test</td></tr>
<tr><td>Do you have any health concerns or special requirements e.g. severe allergies, dyslexia, long term illness?  (If yes please give full details):</td><td>Test</td></tr>
<tr><td>Do you have any cultural/religious requirements e.g. days off for religious observance/prayer time:</td><td>Test</td></tr>
<tr><td>Name, address and telephone number of Doctor (Students must be registered with a local doctor):</td><td>Test</td></tr>
<tr><td>Are you taking any long term prescribed medication - give details? </td><td>Test</td></tr>
<tr><td>Have you met with the Academic Director?</td><td>1</td></tr>
<tr><td>If 'Yes' please give Date of Meeting:</td><td>Test</td></tr>
<tr><td>Do you have any spent or unspent convictions?</td><td>1</td></tr>
<tr><td>Referee 1</td><td>Name: Test<br />
Address: <br />
<br />
<br />
Postcode: <br />
Email: <br />
Relationship: </td></tr>
<tr><td>Referee 2</td><td>Name: Test<br />
Address: Test<br />
<br />
<br />
Postcode: <br />
Email: <br />
Relationship: </td></tr>
<tr><td> </td><td>1</td></tr>
</table><br /><br />IP: 86.187.95.186
                )

        )

)

Does this shed any light?

Hi nigelbywater,

That all looks good to me. Have you checked your spam folder for the emails? The 'sent successfully' message usually means that ChronoForms got a 'thumbs up' from the Joomla! mailer.

Bob

Definitely not being received. Happy to PM you the joomla login if you want to have a look? Would really help me out.🙂

Hi nigelbbywater,

By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob

Hi nigelbbywater,

I'm baffled by this at the moment.

I have confirmed that the site sends email by using the 'Mail' icon in an article.

I have confirmed that the form sends an email by taking a backup restoring on my test site and submitting.

BUT - it does not appear to be sending from the BM site :-(

I changed the From email to match the site domain*, and I removed a couple of email settings in the CF Settings dialogue in case they were interfering but no success.

Bob

* It didn't match the domain and was the same as the To address both of which get emails flagged as spam.

So we've hit a dead-end. That's not good.

Hi nigelbbywater,

Hmmm I compared the two forms - one sending and one not - the only real difference I could see that might affect the email was your email address so I took that out, put mine in and the form sends OK.

Bob