Hi,
I'm a student, programming is not my area. But I have plans to implement a forms for a company. It's a forms for claim of warranty. So, it must be a forms with demand by the customer and a response by the company. I think it's possible to do it in one form, but i don't know how to ?
And what tool can do ti ? CFV4 or CFV5 ? I have to use CC ?
After the customer submit the first step, how to send an email with a dynamic URL to reload the form ?
Thank you in advance for your support.
I'm a student, programming is not my area. But I have plans to implement a forms for a company. It's a forms for claim of warranty. So, it must be a forms with demand by the customer and a response by the company. I think it's possible to do it in one form, but i don't know how to ?
And what tool can do ti ? CFV4 or CFV5 ? I have to use CC ?
After the customer submit the first step, how to send an email with a dynamic URL to reload the form ?
Thank you in advance for your support.
Hi Jordane,
What's the dynamic URL ? I couldn't understand this part.
You better use CFv5
http://www.chronoengine.com/chronoforms-start-guide.html
Video tutorial:
https://www.youtube.com/watch?v=pqHf8oOg6F4
Regards,
Max
What's the dynamic URL ? I couldn't understand this part.
You better use CFv5
http://www.chronoengine.com/chronoforms-start-guide.html
Video tutorial:
https://www.youtube.com/watch?v=pqHf8oOg6F4
Regards,
Max
Hi Jordane,
When the form is submitted give it a unique ID and include that ID in a URL in the email so that the Company agent can click it to see the data.
More often you send all the form data to the Company in an email with the Reply To address set to the Customer's email. But it does depend on what the Company needs to do tot reply.
Bob
When the form is submitted give it a unique ID and include that ID in a URL in the email so that the Company agent can click it to see the data.
More often you send all the form data to the Company in an email with the Reply To address set to the Customer's email. But it does depend on what the Company needs to do tot reply.
Bob
Hi,
Thank you for your answers. It works for the URL.
The Compagny agent see the claim, he accesses to the second page of the forms for reply. Here, he has to fill one textbox, two dropdown and attach files for the reply.
So in the first page I need to use two submit button, first for the customer claim recording (event with DB save and Email). The second is for the Company agent because after see the submitted form he has to accesses to the next page for reply.
In the first page a new submit button (DB save for upload and new email to the customer)
Is it possible?
Jordane
Thank you for your answers. It works for the URL.
The Compagny agent see the claim, he accesses to the second page of the forms for reply. Here, he has to fill one textbox, two dropdown and attach files for the reply.
So in the first page I need to use two submit button, first for the customer claim recording (event with DB save and Email). The second is for the Company agent because after see the submitted form he has to accesses to the next page for reply.
In the first page a new submit button (DB save for upload and new email to the customer)
Is it possible?
Jordane
Hi jordane,
Yes its possible but I would use two different forms, one for the Customer and one for the Company. It's simpler that way. You can still load the Customer info into the Company for so that it can be seen (but not edited).
Bob
Yes its possible but I would use two different forms, one for the Customer and one for the Company. It's simpler that way. You can still load the Customer info into the Company for so that it can be seen (but not edited).
Bob
Hi bob,
I tried to do it with two forms, but in the second forms I don’t know how load the good record. What is the solution?
Thank you for your speed.
Jordane
I tried to do it with two forms, but in the second forms I don’t know how load the good record. What is the solution?
Thank you for your speed.
Jordane
Hi jordane,
In the On Load event add a DB Read action that uses the Record ID from the URL in the email.
For example save a form to a record with a query_id of 999 set the URL to something like:
Then you can use query_id in the DB Read action to load that record.
Bob
In the On Load event add a DB Read action that uses the Record ID from the URL in the email.
For example save a form to a record with a query_id of 999 set the URL to something like:
http://my_site.com/index.php?option=com_chronoforms5&chronoform=company_form&query_id=999Then you can use query_id in the DB Read action to load that record.
Bob
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