Hi, I'm not new to chronoforms and that is why I'm so frustrated. I'm not receiving emails. I have checked spam boxes, tried to send the TO: email addresses to gmail, private host, and even made sure the to & from addresses were not the same. But I can't seem to receive any emails.
Does anyone know if using an IP address (our development URL) has anything to do with it?
I attached an image of the url and the settings page for some help.
The url is http://23.229.142.18/orangecountyplasticsurgery/ and both forms, one in the footer and one on the contact pages are not delivering emails after the form is submitted.
Thank you for any help,
Mike
Hi Mike,
The setup looks OK*. Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.
Bob
* I recommend not using the On Success events of the Check actions; instead put those actions in the main On Submit event after the Check action. It removes some unnecessary nesting and keeps your form tidier and easier to read.
Hi Bob,
Can you send me a link that describes how to use the Chronoforms debugger, specifically something that describes "where to I look for the debug info" you are asking me to post. I use firebug. I was expecting it to return it on the screen but the redirect worked as normal.
Mike
Thank you again Bob,
I guess my thinking was incorrect with the placement of the redirect and email actions. I thought I had to include them in the checking, i.e., if the captcha is successful then execute email action and redirect action, but I think I hear you say, that the captcha check will assign "success or fail" to the onSubmit action so the email and redirect will perform accordingly even if placed in the onSubmit action. Correct?
Mike
Referring to your suggestion in your initial response is this a better set-up config?
[attachment=0]better-setup.jpg[/attachment]
Mike
Bob,
The form worked as designed when I moved the email and redirect actions from the check captcha action and directly into the onSubmit action.
Thank you for your help!
Mike
Hi Mike,
Yes. IMHO that's a better setup (though I'm not clear why the emails weren't working from the On Success box).
The logic of the various check and switcher actions is the same. If one (and only one) of the events is triggered run the actions in that event. Then run the next action in the parent event - unless the triggered action stopped the processing with an Event Loop, Show Stopper or Redirect.
Bob