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Hi

please see the attached screen shot for reference. As yoiu can see when this message is replied to, the "dynamic reply to email" is sending emails to an additional recipient which is not set in the chronoforms configuration.

The sender of this particular email was Carl Kotie Ashie so the email correctly replies to him. However, it is also copying Sonia Menon in on all replies to this form. I can't work out why it is doing this.

http://www.unitedguarding.co.uk/index.php/staff-portal/leave-application-form.html

Any ideas?

Thanks. Paul
[attachment=0]cf-screen.jpg[/attachment]

Hi Paul,

I don't think that ChronoForms knows who Sonia Menon is so she is being added somewhere in the form or email processing.

What do you see if you enable a debugger action in the form On Submit event?

Bob

Thanks Bob

The debugger doesn't seem to suggest what it causing the problem. (see results below)

I have checked and double checked all the code and the events/actions and can't see to find anything obvious that might be adding that email address to the reply.

Any other suggestions as to what I might check

Paul

Data Array:

Array
(
    [chronoform] => leave1
    [event] => submit
    [format] => html
    [Itemid] => 537
    [option] => com_content
    [view] => article
    [id] => 101
    [name] => paul
    [number] => 11234
    [email] => paul@west5web.com
    [start] => 2015-03-17
    [end] => 2015-03-18
    [days-paid] => 2
    [days-unpaid] => 0
    [available] => 2015-03-19
    [signature] => paul orford
    [manager] => John McAlister
    [chrono_verification] => fC72d
    [Submit] => Submit
    [8d1a99d8202fd8c7637598eb9d5c13fd] => 1
)

Validation Errors:

Array
(
)

Debug Data

    Core Captcha
        Passed the core captcha check!
    email
        3
            Result An email has been SENT successfully from (United Guarding)jgomez@unitedguarding.co.uk to jgomez@unitedguarding.co.uk,controlroom@unitedguarding.co.uk
            Body Leave Application Form

            Name: paul
            Employee number: 11234
            Email: paul@west5web.com
            Start date: 2015-03-17
            End Date: 2015-03-18
            Number of days paid: 2
            Number of days unpaid: 0
            Available for work on: 2015-03-19
            Signature: paul orford
            Contract manager's name: John McAlister

            Submitted by 86.24.10.87
            Attachments array ( )
    redirect_user
        redirect_user_target_url: http://www.unitedguarding.co.uk/index.php/thanks-leave.html
        Redirect URL (click to continue):
        http://www.unitedguarding.co.uk/index.php/thanks-leave.html	

Hi Paul,

Then you have most likely eliminated ChronoForms as the source of the extra email address. It seems to be coming from somewhere else in the mailer chain . . .

Bob

Hi Bob

turns out that Sonia Menon's email address was the "From email" address in the mail settings in the Joomla global configuration. I have removed this (and left the field blank) but now when the email from the Leave Form is replied to it adds JGomez@unitedguarding.co.uk in the to field as well as the sender's email. This is the email address in the "From email (Required)" setting in the chronoforms email event.

Would any of the settings in the chronoforms email event be having any impact on this? For example I have "dynamic reply to email " and "dynamic reply to name" set. as the form field names.

Paul

sorry Bob, are you able to shed any further light on this issue.

Also, I just heard from the client at United Guarding. They have another form at http://www.unitedguarding.co.uk/index.php/staff-portal/uniform-equipment-requisition-form.html

When i test this form using my own email address, all works fine but when I set the "to" address to the email address of their HR manager, they say that they are not receiving the form. I know it's difficult to diagnose problems with that little information, but is there anything you can suggest that might be causing the problem. They have checked spam/junk boxes .

If I can't sort out these two issues, are you available for some paid work to try and sort the problems?

Thanks, Paul

Hi Paul,

Next to impossible to say. It looks as though Joomla!/ChronoForms are sending the email correctly so it is almost certainly some setting on their email service that is dropping it, The place to look is their email server logs :-(

It may be as simple as the server drops anything that is sent from the same domain?

Bob

thanks Bob and sorry to harass you on this. I'll pass your comments on and get them to check with their host company.

Still struggling with the "reply to" emails issue which is where this thread started. is there anything further you might be able to dd to that issue.

Many thanks again

Paul

Hi Paul,

I have no further idea why you are getting spurious replies. I haven't seen anyone else reporting this problem - or anything like it. I'm afraid that I have to point the finger at the client mail server behaving badly.

Bob

hi Bob

OK, well thanks very much for letting me know.

As I don't host this particular website, it kinda lets me off the hook anyway. :-)

cheers, Paul

Hi Paul,

Good :-)

It might be the hosting site - though my best guess is that it is the incoming mail server configuration. But those things are really beyond my understanding.

Bob

further to this issue, I can no longer get any of the forms at www.unitedguarding.co.uk to work at all.

Is there any reason why the forms should have stopped delivering? I know that's a bit vague but they were working and now are not

Paul

Hi Paul,

What does 'not working' mean? They don't submit at all? they submit but the emails aren't being delivered?

Something has evidently changed. Has the site been upgraded? or the server security settings changed?

Bob

Hi Bob

Thanks for coming back to me so quickly. They submit and redirect to the thanks page but no emails are received. I have tested with various different email addresses but none seem to work.

The site has not been updated - still using 1.7.0

Will need to check with the client's host company to see if anything has changed there.

Thanks, Paul

Hi Paul,

If it's just the emails not working then it may be a change in the mailer security settings - a tightened spam filter somewhere. Please see this FAQ which may help.

Bob