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Form sending on "Test form", but not on live site.

thump posted Jun 5, 2014 at 08:54
#331456
Hello,

I have this strange problem, just finished creating 2 forms and they work perfectly (thank you msg, email sent, etc.)

The URL for the "Test form" is:

http://www.website.com/index.php?option=com_chronoforms5&chronoform=Formname

And this on submit:

http://www.website.com/index.php?option=com_chronoforms5&chronoform=Formname&event=submit

Everything perfect so far, but when I try it on the live site with any of these methods:

[list]Module
Article + plugin
Menu button[/list]

It just doesn't send the form, only reloads with this new address for example:

http://www.website.com/index.php/sitesection?chronoform=Formname&event=submit

My form name doesn't have any spaces or special characters and I the Joomla SEO option turned on.

I can give access to anyone, just need their IP address, because the site can't go live for now and it's blocking all other traffic.

Please any help is welcome.
GreyHead posted Jun 5, 2014 at 11:16
#331459
Hi thump,

The problem is with the SEO URLs that are preventing the form from submitting. Please check this FAQ

Bob
thump posted Jun 5, 2014 at 14:10
#331467
Thank you Bob, but I found the Relative URL option and tried all this combinations and still can't get it to work like the "Test form" does:

Search Engine Friendly URLs: YES
Relative URL: NO
AJAX submit: NO

Search Engine Friendly URLs: YES
Relative URL: NO
AJAX submit: YES

Search Engine Friendly URLs: NO
Relative URL: NO
AJAX submit: NO

Search Engine Friendly URLs: NO
Relative URL: YES
AJAX submit: NO

None of them works, anything else I can try?

Thank you so much for your time.
admin posted Jun 5, 2014 at 17:23
#331481
The AJAX should not affect this, keep it as its, all you have to do is to switch OFF the "Relative URL"

You may also disable the website cache, which is most likely the source of the problem!

OR, use a menu item of type Chronoforms instead of displaying the form inside an article!

Regards,
Max
jonstewart posted Jul 4, 2014 at 11:50
#332921
I have a similar problem when I use it through a menu link the form won't submit. It works from the test form url, but not from the page from the menu link.

Test url page: http://77.235.54.103/~hooftma1/index.php?option=com_chronoforms5&chronoform=Algemeen
Menu link page: http://77.235.54.103/~hooftma1/contact

I've already tried relative url, but it didn't make any difference and the cache was never on.

What to do?
GreyHead posted Jul 4, 2014 at 14:16
#332931
Hi jonstewart,

Please try turning the Relative URL to No again and let me know when that is done.

Bob
jonstewart posted Jul 4, 2014 at 15:49
#332943
Hi Bob,

In Setup, under HTML (render form), I've changed the relative url to "No".

If you could have a look at it that would be great.
jonstewart posted Jul 4, 2014 at 22:01
#332951
I've changed the page to an article using the chronoform tag include, now it works. Selecting chronoform from the menu still doesn't work.
GreyHead posted Jul 5, 2014 at 13:52
#332970
Hi thump,

The form still appear to be using an SEF action URL so that may be the explanation.

Bob
admin posted Jul 8, 2014 at 09:31
#333061
Hi,

I have just tested the menu link form and the submit was fine!

Regards,
Max
Guest posted Jul 19, 2014 at 13:32
#333586
Seemingly I was about to say "This problem still exists".
View Form from chronoforms page works OK but not from the created menu. Unfortunately the problem exists only on one form and I have multiple that work OK using the Chronoforms menu.

Solution: I found out I had another version of the form in a module that was hidden. Changing the template revealed the module and after trashing the module, my form was working fine. Especially since I felt it was not working due to some javascripting "not working" - meanwhile it was working fine - only problem was it was using the hidden form.

Hope anyone with a similar problem checks for this properly first - I totally forgot I had a hidden copy of the form on the same page (same IDs, elements etc).
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