Email not send from Chronoforms V5. What am I doing wrong?

Dear Greyhead and Max,

First of all, I love your extensions! Awsome. I have been using Chronoforms on several websites that I have recently migrate from 1,5 to 3.x (should have done that much earlier).

Anyway, I have the following issue. Whatever I try, I am not getting the email action to work. As far as I can tell al settings are correct. I simply dont receive the email. Also it isn't in the spam folder.

The is what the debug shows.

Data Array
Array
(
    [option] => com_chronoforms5
    [chronoform] => contact
    [event] => submit
    [voornaam] => Myname
    [achternaam] => Myname
    [telefoonnummer] => 564654654
    [email] => myemailadres@gmail.com
    [bericht] => Dit is test 10
    [captcha] => 
    [submit1] => Verstuur
    [ip_address] => 94.212.159.234
)
Array
(
)
Errors
Array
(
)
Debug Info
Array
(
    [1] => Array
        (
            [Email] => Array
                (
                    [0] => An email with the details below was sent successfully:
                    [1] => To:myemailadres@gmail.com
                    [2] => Subject:Ingevuld contact formulier MWOF
                    [3] => From name:Meerwetenoverfreek
                    [4] => From email:noreply@meerwetenoverfreek.nl
                    [5] => CC:
                    [6] => BCC:
                    [7] => Reply name:Noreply
                    [8] => Reply email:noreply@meerwetenoverfreek.nl
                    [9] => Attachments:
                    [10] => Body:
<table>
<tr><td>Text Label</td><td></td></tr>
<tr><td>Text Label</td><td>Koetsier</td></tr>
<tr><td>Text Label</td><td></td></tr>
<tr><td>Text Label</td><td></td></tr>
<tr><td>Textarea Label</td><td></td></tr>
<tr><td></td><td></td></tr>
<tr><td></td><td></td></tr>
<tr><td>Verificatie code</td><td></td></tr>
</table><br /><br />IP: 94.212.***.***
                )

        )

)

I just changed the email adres and name in above example for privacy reasons. I really hope you can help me out.

Best regards,
Wichiw

Ok I continued with some testing ofcourse. And I discovered something very strange... When I change the to email adres to a non gmail.com adres it does work!! Also when send to gmail, the email is not in the spam folder. For some reason it just doesnt seem to arrive..... And I dont have a gmail adres anywhere else in the joomla settings..... The problem is that the form has to be send to a gmail adres... So I am still having a major problem here.. 😟

Hope you guys can help me out 🙂

Hi Wichiw,

The first place to look is your GMail spam folder. ChronoForms and Joomla! appear to be sending the email correctly so something is making Google block it. The most common reason I have seen is when the From and To Email addresses are the same but that doesn't seem to be true here.

Bob

Hello, I have a similar problem. Using cf v5 and joomla 3.2. whatever i do i can't succeed to send an email with email action on submit. As written before email "to" address was a gmail address. I changed it, but nothing has changed. Debug info says the mail was sent succesfully but it is not... Please help me to solve this issue.

Data Array
Array
(
    [option] => com_chronoforms5
    [view] => form
    [Itemid] => 146
    [chronoform] => tekliftalepformu
    [event] => submit
    [text1] => Reklam Ajans
    [text2] => Necatibey Caddesi ANKARA
    [text3] => +0(...)......
    [text4] => .........@gmail.com
    [text5] => 8
    [text6] => 2
    [checkbox_group7] => Array
        (
            [0] => İş Güvenliği Uzmanlığı Hizmeti
            [1] => Risk Analizi
        )

    [button8] => Teklif İste!
    [ip_address] => 83.66.216....
)
Array
(
)
Errors
Array
(
)
Debug Info
Array
(
    [1] => Array
        (
            [Email] => Array
                (
                    [0] => An email with the details below was sent successfully:
                    [1] => To:........@sifirriskosgb.com
                    [2] => Subject:Web Sayfasından Teklif Talebi
                    [3] => From name:Sıfır Risk Web Sayfası
                    [4] => From email:info@sifirriskosgb.com
                    [5] => CC:
                    [6] => BCC:
                    [7] => Reply name:
                    [8] => Reply email:
                    [9] => Attachments:
                    [10] => Body:
<table>
<tr><td>İşletmenizin Adı</td><td>Reklam Ajans</td></tr>
<tr><td>İşletmenizin Adresi</td><td>Necatibey Caddesi ANKARA</td></tr>
<tr><td>Telefon No</td><td>............</td></tr>
<tr><td>E-posta</td><td>...............@gmail.com</td></tr>
<tr><td>Personel Sayınız</td><td>8</td></tr>
<tr><td>Tehlike Sınıfınız</td><td>2</td></tr>
<tr><td>Teklif İstediğiniz Hizmetlerimiz</td><td>array (
  0 => 'İş Güvenliği Uzmanlığı Hizmeti',
  1 => 'Risk Analizi',
)</td></tr>
</table><br /><br />IP: 83.66.216....
                )

        )

)

Hi Wichiw,

It still seems as though ChronoForms is sending the email correctly but GMail is blocking it. This can happen if the To and From email addresses are the same (or aliases for the same mailbox).

Bob