Forums

I built a fairly simple form with approximately 16 fields, mostly text; and a container for some. Because I had noticed some problems, I saved after the addition of every field. When I added a 'submit' button, the next save failed.

Once a save fails, it is impossible to save successfully unless I remove a field.

In order to save with a submit button, I must ALSO add an 'on submit' action BEFORE saving. If I attempt to save without either a submit button or an action, the save fails. This may be expected, but it's strange to me.

I added another field, saved successfully, but then all actions disappeared. I added the actions back, but the save failed.

I removed a field and it saved but, this time, the entire 'on submit' event disappeared. I tried the form and I think it would have worked, despite the missing event. But now I can't continue because saves fail.

What I have managed to save is here: http://www.champs2.com/chronoforms-test/

What about the "safe save" under the "settings" area in Chronoforms ? is it enabled ?

I don't have a "safe save" setting. There is only one tab, for email settings.

I only get the errors and have problems on the form that I created. The demos seem to work, so something must be corrupted. I am going to start over.

No, the issue is usually some server setting which limits the number of post vars, its most probably not a problem with your form.

I'm not sure how you don't have the "wizard" tab under the settings, how did you update the files earlier ?

Please wait for the WP official update.

Regards,
Max

I deleted the plugin, then used the WP installer to install RC5. I just manually uploaded and overwrote everything but cegcore/gcloader.php (because of the aforementioned conflict), but nothing changed.

I have full access to my server if I can test anything for you.

The RC5 installer available is only for Joomla, so I think that you had to overwrite the other files, but I'm not sure if you have managed to overwrite all files correctly.

Do you have the "Authorize.net" action under the "Payment" section in the setup ?

I don't have a "Payment" section in Setup.

It's like we're talking about two different plugins!😉 I am going to uninstall and reinstall.

I checked a second site where I installed but have not yet started using the version before RC5, and there is no "Payment" section there, either.

Please post a screenshot for the "setup" tab in your form before doing any changes!🙂

https://dl.dropboxusercontent.com/u/590187/2014-03-25_181757.jpg

Ok, it looks like this is the plain v1, so you didn't update all files, please wait for the official WP update in the next few hours!

Regards,
Max

Hello,

I don't mean to hijack but I am having a similar problem. I have the latest V5. We've been having a lot of problems with receiving emails. Sometimes we get them and sometimes not. I don't think its a Chrono problem but I wanted to change some more settings just in case.

First thing I did was go to the global settings and turn off Safe Save. I didn't know if that had anything to do with email functionality or not. Obviously it does not.

So then I clicked save and clicked Delete Cache because that usually makes my changes show up faster (This was the first time I had used the Chrono Delete Cache. I usually just turn off Joomla cache).

Then went to the form to send a test and I noticed that each time, the thank you message was gone. So I went into the form to make some changes to the reply to, from, and dynamic email fields and to look for any other problems and noticed that ALL of my events were GONE. Not only are they gone, I CANNOT add new ones. Every time I replace all the events and click save, it REMOVES them! I have turned the Safe Save back on but I cannot make a new custom form to replace the old one. Every time I do, the events disappear. 😟

Please help me ASAP. I can provide admin access if needed.

Also, the form itself is gone on the front end. And I can't customize a demo form either. It just removes all the events when I hit save. http://www.toddstudio.net/contact-us

Update: I was able to very slowly and carefully customize a demo form. It appears to be working. We are currently testing it out.

My apologies for the panicked posts. I am still curious as to which setting caused that to happen though.

Please turn ON the "safe save", some servers have limit on the number of posted variables, this limit is usually exceeded when you have a medium sized or large form (based on your server), when this limit is passed, the wizard data are not fully saved, and so the events get dropped.

The safe save setting is a way to overcome this issue!

You can start a new topic about the mails issue, you may also check our FAQs because there are some info on this already there.

Regards,
Max

Oh I did! Ha. 🤣

That's great. I will do some more searching on that. Of course, the hosting provider says "we don't see any problems on our end". But I had two contact components installed at the same time and tested both at the same time and if one didn't send then the other didn't send and visa versa. I really just need to know where I can find info on exactly what to put in all the email fields in the back end. Like the Reply To, Dynamic To, Dynamic From, To, From , etc.

Thanks again.

Basically you need at least this:

To, Subject, From email, From name

The "To" and "From email" should better be different, but they may be the same, this may mark your email as SPAM though.

Just try that and add a "debugger" after the "email" action to check how it worked.

Regards,
Max

And since we are discussing a different issue now then I suggest starting new topic!🙂

Right. Thanks for the information!