Blank page when trying to save form

Hey guys,

got a weird bug with Chronoforms V5,

when i try to save my form when only 3 textboxes , a submit and captcha are in the form it works,

when i select more textboxes, i get a blank page when i try to apply, save ... any idea?

Hello Aphec,
I'm not a Chrono professional, but after checking your new post, I think that the following links may help:
I get a blank page when my form submits?
P.S: I'm just an automated service😉

I had a similar issue.
Strange thing was that I could create new forms, so the issue must have been in my form.

To debug I copied the form, then in the copy removed one field and action after the other.
I found that one send-email on submit was the issue.
More in detail: I put a quite big email in it, where in HTML I changed font-color, size and so on. The editor created a huge html code of it with many many slashas or backslashes.

Regards,
Viktor

Hi,

A blank page usually means some php error!

@Aphec, please try to set the Joomla error reporting (under global config) to "Maximum" and let us know the error you get when you save the form ?

@Viktor, please check this topic and try the solution suggested:
http://www.chronoengine.com/forums/posts/t95129/p326426/chronoform-v5-form-will-not-saved-blank-screen-in-the-backend.html#p326426

Regards,
Max

Hi Viktor,

It sounds as though your site may have Magic Quotes set to on in the PHP settings, please try setting it Off.

Bob

Hi Bob,

thanks for your tip. But at the end I decided just to show a thank you message to the customer. The admin-mail is way shorter.

So for me there's no issue anymore, but maybe it helps in this case...

regards,
viktor

Hey guys,

so i set the error reporting to maximum, but still nothing happens,
blank page when trying to save the form, no errors,

upgraded to latest version today to see if that would change anything, but no luck :'(

Hi Aphec,

Do you have the "Magic quotes" on ? please check it under "System information" and let us know!

Regards,
Max

Configure Command './configure' '--build=x86_64-redhat-linux-gnu' '--host=x86_64-redhat-linux-gnu' '--target=x86_64-redhat-linux-gnu' '--program-prefix=' '--prefix=/usr' '--exec-prefix=/usr' '--bindir=/usr/bin' '--sbindir=/usr/sbin' '--sysconfdir=/etc' '--datadir=/usr/share' '--includedir=/usr/include' '--libdir=/usr/lib64' '--libexecdir=/usr/libexec' '--localstatedir=/var' '--sharedstatedir=/var/lib' '--mandir=/usr/share/man' '--infodir=/usr/share/info' '--cache-file=../config.cache' '--with-libdir=lib64' '--with-config-file-path=/etc' '--with-config-file-scan-dir=/etc/php.d' '--disable-debug' '--with-pic' '--disable-rpath' '--without-pear' '--with-bz2' '--with-exec-dir=/usr/bin' '--with-freetype-dir=/usr' '--with-png-dir=/usr' '--with-xpm-dir=/usr' '--enable-gd-native-ttf' '--without-gdbm' '--with-gettext' '--with-gmp' '--with-iconv' '--with-jpeg-dir=/usr' '--with-openssl' '--with-pcre-regex=/usr' '--with-zlib' '--with-layout=GNU' '--enable-exif' '--enable-ftp' '--enable-magic-quotes' '--enable-sockets' '--enable-sysvsem' '--enable-sysvshm' '--enable-sysvmsg' '--with-kerberos' '--enable-ucd-snmp-hack' '--enable-shmop' '--enable-calendar' '--without-sqlite' '--with-libxml-dir=/usr' '--enable-xml' '--with-system-tzdata' '--with-apxs2=/usr/sbin/apxs' '--without-mysql' '--without-gd' '--disable-dom' '--disable-dba' '--without-unixODBC' '--disable-pdo' '--disable-xmlreader' '--disable-xmlwriter' '--without-sqlite3' '--disable-phar' '--disable-fileinfo' '--disable-json' '--without-pspell' '--disable-wddx' '--without-curl' '--disable-posix' '--disable-sysvmsg' '--disable-sysvshm' '--disable-sysvsem'

however, when i look into my php ini i see:

magic_quotes_gpc = Off

Hi Aphec,

Please check the PHP Info tab in the Site Admin | System Info there may be over-rides to your php.ini file.

Bob

I checked, and pasted previously, it should be off, if you want greyhead, i can give you access so you can have a look yourself?

much appreciated!

Hi Aphec,

Sorry, I hadn't recognised that came from the top of the PHP Info page. There are clearer records further down. It looks to me as though Magic Quotes are on '--enable-magic-quotes' Please try turning them off.

Bob

More tests which can be done and may help:

Try with a new 1 field form, does it work ?

Try to set error reporting to "development", does it show any errors ?

Do you have mod_security enabled on the server ? if yes then it may be the source of the problem, please check its error log, OR try to increase the post size limit.

Try to disable the "safe save" feature under the "settings" area in the forms manager.

Regards,
Max

I have the same issue, not every element of the form is saved, specially the setting under Setup tab, which results in an empty frontend page, with only the footer line being displayed.

I turned off the 'safe save' setting (switching this 'on' is indeed the solution to the problem above) to actually stop this error:
- Save Failed
- A form title is required and should NOT have any spaces or special characters.
A strange error, since there is no 'form title', but a 'form name' in ChronoForms. I filled in these data correctly, but still I get the error and I cannot save.

So, I'm kinda stuck here...

(Joomla 3.3.0, ChronoForms 5.0 RC6, PHP 5.3)

Kind regards,
Ruben

Hi Ruben,

The "Safe save" should be left enabled in most cases, what happens when you leave it enabled ?

Regards,
Max

Hi Tom,

In that case I cannot save a form. Instead I get this error:

- Save Failed
- A form title is required and should NOT have any spaces or special characters.

(But I do have a form title - or form name - filled in.)

Regards,
Ruben

Hi Ruben,

Please send me admin login to check this issue (using the "Contact us" page), and please include a link to this topic!

Regards,
Max

Hello, I've got same problem as Ruben, form name is filled in but won't save
Joomla! 3.3.1 PHP 5.3.27 ChronoForms 5.0 RC6
Safe save option is turned on

Hi kyuzo,

What is the form name?

Bob

Could you please update to V5.0.0 ?

Regards,
Max

I've upgraded to 5.0.0 version, message on form save is still the same

form name: onlineprijavav

I will need to test this myself, please send me admin login using the "contact us" page with link to this topic!

Regards,
Max

Just a note, the problem here was a very strict server security configuration, suhosin module was configured to limit the number of post variables and the size of the variables values, although the limit is a bit high, this was not enough for a huge form with about 50 fields or so.

So please check your suhosin settings if the "safe save" settings is already set to enabled!

If you try to change the limits then the server must be restarted after making any changes in order for the new values to take effect!

Regards,
Max

Hello,

I find this thread corresponding with my own problem : impossible to save changes on a form. This website was realize on another host and now it seems to unsaved every modifications. The same for recording data in the database.
Joomla 3.3.6, php 5.4.37, Chronoforms 5.0.6

If you have an idea I'm ready to read it !😉
Thx for answers

[attachment=0]2015-02-19_12h41_28.png[/attachment]

Hi erix,

Please add a name for your form in the Form Name box before trying to save it.

Bob

Hi Bob,

The problem is when I try to modify an existing form so Form Name is not empty before I try to save it.

Hi erix,

Please see this FAQ.

Bob