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I am new to the forum, but didn't know where else to go with my question and would really love some help. I use this component on multiple websites that I design and usually don't have very many issues. However - I am now stumped as to what is going on with a current website.

Basically - I am able to sign up and submit my info, then I receive the Thank You message as normal. Also, when I check the database linked to it, I am able to see the record is stored BUT there is no email being sent to let us know anyone signed up. I have it set up exactly like an almost identical site and there is no issues with that email being sent. Can you please let me know what I may be missing?

The site I am referencing is <!-- w --><a class="postlink" href="http://www.timberridgenc.com">www.timberridgenc.com</a><!-- w --> and the form is on the contact page. The site that is almost identical and works fine is <!-- w --><a class="postlink" href="http://www.greenwoodga.com">www.greenwoodga.com</a><!-- w -->

Please let me know if you need any further info and your help is appreciated in advance!

Hi thebrandeffect,

Please see this FAQ which has most of the common causes.

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you can turn on Debug on the Others tab.

Bob

Thanks for the quick reply. Here is the debugger results...

Data Array:

Array
(
[chronoform] => Premier_contact
[event] => submit
[Itemid] => 149
[option] => com_k2
[view] => itemlist
[layout] => category
[task] => category
[id] => 6
[input_text_1] => stephen b
[input_text_2] =>
stephen@xxxxxcom
[input_text_3] => 704-408-0075
[input_textarea_4] => TEST EMAIL
[input_submit_5] => Submit
[cc969cfdacd21cdc5d43bb99185e3be3] => 1
[featured] => 1
[limit] => 14
[chronoform_data] => Array
(
[cf_uid] => 9e69e67497b748259c6be7b3cb4fd366
[cf_created] => 2013-10-08 07:32:22
[cf_ipaddress] => 99.144.137.159
[cf_user_id] => 0
[chronoform] => Premier_contact
[event] => submit
[Itemid] => 149
[option] => com_k2
[view] => itemlist
[layout] => category
[task] => category
[id] => 6
[input_text_1] => stephen b
[input_text_2] =>
[email]stephen@hibsicusgraphix.com[/email]
[input_text_3] => 704-408-0075
[input_textarea_4] => TEST EMAIL
[input_submit_5] => Submit
[cc969cfdacd21cdc5d43bb99185e3be3] => 1
[featured] => 1
[limit] => 14
[cf_id] => 29
)

[chronoform_data_cf_id] => 29
)
Validation Errors:
Array
(
)
Thank you for your inquiry!

A representative will be in touch with you shortly.

Debug Data
email
10
Result
An email has been SENT successfully from (TimberRidgeNC.com) [email]info@premierxxxxx.com[/email] to [email]stephenXXXXXXXX@gmail.com[/email]
Body
You may also use the form below...

NAME: stephen b
EMAIL: [email]stephen@hibsicusxxxxx.com[/email]
PHONE: 704-408-0075
COMMENTS: TEST EMAIL
Attachments
array ( )


---It says successfully sent, but I receive no email to my gmail account or any other email I had in there.

Hi thebrandeffect,

That all looks OK to me. I assume that you've checked your spam folder?

Is this Joomla! 3? If so then my Email [GH] action may be worth trying as it has slightly different emailer code and sometimes seems to work better.

Bob

That's what I thought - but I have checked spam and any other folder I could think of and can't find the email anywhere.

This is not a 3.0 template, but an early on 2.5 template.

Would it have anything to do with the site being under one master hosting plan, that also has another site and form set up to the plan as well? Because that site works well and is built in the root folder of the hosting, but this site is built in a directory of the hosting and then has a domain forwarding and masking to it.

I have done this before with another site, but didn't seem to have any issues. At this point, I am not sure what else it could be...

Hi thebrandeffect,

It could be to do with the set up as redirected domain. You might check with your web host what the email setup requirements are in that configuration.

Bob