Forums

Hi,

I have a simple file upload which isn't working. I have managed to do this successfully before but I can't see what the problem is: This is the degug report:

Data Array:
Array
(
[chronoform] => Contact_us_form
[event] => submit
[option] => com_chronoforms
[Itemid] =>
[input_dept] => xxxxx
[input_name] => Tim
[input_gfa_nbr] => E64
[input_email] => xxxxx
[input_comment] => cccc
[input_file_attachment] =>
[input_submit_8] => Submit
[b968eb2f44ba88dcecc41a710a7bf8a5] => 1
)
Validation Errors:
Array
(
[input_file_attachment] => 6
)
Thank you for your comment or query. An email has been sent to the appropriate Department and will be attended to as soon as possible.

Debug Data
PHP returned this error for file upload by : input_file_attachment, PHP error is: 6
email
0
Result
An email has been SENT successfully from xxxxxx to yyyyyyy
Body
Message From: Tim

Email address: me@myemail

GFA Nbr: E64

Question or Comment:

cccc




Attachments
array ( )

Any thoughts gratefully received.

Cheers

Tim

Hi Tshirley,

PHP File Error 6 is "Value: 6; Missing a temporary folder."

I think this is a setting in your site Global Configuration, the folder needs to exist and be writable by the Joomla! User (and the FTP user if FTP is turned on).

Bob

Thanks, the site seems to work for uploading extensions etc, but not for uploading files in Chronoforms. The folder setting is

/home/glidinga/public_html/tmp

As far as I know it hasn't changed.

There is a folder in the root of my site, called /public_html/tmp/ with permission 0755.

It's a bit confusing.

Tim

Hi Tim,

ChronoForms is just using the standard PHP upload code so it should work in exactly the same way as other file uploads. Do you have FTP enabled in the site Global Configuration?

Bob

OK..

FTP was not enabled. When I tried to enable it and save the config I got:

FTP::login: Unable to login
JFTP: :write: Unable to use passive mode
Could not save data. Error: Could not write to the configuration file

It's very strange.

I would be happy to take this offline and happy to pay for a solution.

Cheers

Tim

To update this issue, it is almost certainly not a Chronoforms problem, but may be connected with settings in a Firewall extension that is installed in the site.

I am investigating now, and if I find what it is I will post the result here so that the matter is closed off.

My apologies for troubling you with this.

Cheers

Tim

Hi Tim,

It will be a permissions problem of some kind. I recommend you turn FTP off again as if it is on Joomla! tries to use it and the permissions problems can get worse :-(

Bob

This problem is now resolved.

The variable "upload_tmp_dir" in the PHP Information section of the site was set to "No Value". I believe that this was previously set but changed by a fellow administrator, as part of a plan to increase security on the site.

I added this variable back into the php.ini file and the file uploads started working again.

The moral of this story is that the reliability of any system is inversely proportional to the number of people who know the admin password🙂

Thanks for all the advice and my apologies for troubling you with something that was not directly connected with Chronoforms.

Cheers

Tim

Hi Tim,

That's a new one on me - but explains the symptoms perfectly :-)

Bob