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Emails not sending and DB Save not saving

zhumar 26 Dec, 2012
I have a few issues here. We have a few forms that I am working on on one of our clients' sites. Two of the forms will not send emails or make DB entries when the form is submitted on Chrome. The third form will send an email, but will not make a DB entry. In Firefox and IE, emails work for all three forms, and only one does not make a DB entry.

I'm sure there's plenty of information you could use to diagnose the issue. I'll start by just giving links to the forms. If you need anything else (ftp, admin, etc.) I can PM them to a moderator.

Free Consultation - No emails or DB entry in Chrome
http://www.cetechno.com/component/content/article/106.html

Contact Us - No emails or DB entry in Chrome
http://www.cetechno.com/contact-us.html

Free Whitepaper - No emails in Chrome and no DB entry in any browser
http://www.cetechno.com/10-benefits
GreyHead 27 Dec, 2012
Hi Zhumar,

The forms all appear to submit correctly and there is nothing obvious that would cause problems with the emails or with DB Save. Neither the DB Save, nor the Email actions are sensitive to the browser that is being used so this sounds unusual.

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you can turn on Debug on the Others tab.

Bob
zhumar 27 Dec, 2012
That's strange. I received notifications from the tests you made. I then tested it in Chrome on my home computer and it worked well. Could there be something in my browser blocking the requests? I tried clearing my cache and that didn't help.

Also, our client mentioned that submitting a form a few times in succession only provides results after the first submit. I tested this and found the same result. I submitted the form 3 times within about 5 minutes and only received an email for the first submit. Is there some kind of security feature in place that prevents frequent submissions from the same IP?
GreyHead 27 Dec, 2012
Hi zhumar,

There's nothing 'clever' with ChronoForms that would distinguish one form submission from another. It has no memory. And usually if email sending is intermittent, then the missing emails are in a spam folder or the submission has been blocked by serverside validation of some kind. But again, serverside validation wouldn't check what browser was being used.

Bob

PS There is an anti-flood action that would block repeated submissions but you have to deliberately add it.
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