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I sned the form and it gives the thank you response but the email doesn't get sent. I had this issue with another site. In that instance updating the Joomla version solved the issue. I tried that this time. (now on version 2.5.8) but it didn't work.

I have read the FAQ post on this topic

I tried sending a mass email from the Mass Mail User menu to test if the site would send an email to an outside email address. It worked.

I added the debugger. I got the following result:

Sign Up For Email Specials and Newsletters

Data Array:

Array
(
[option] => com_content
[view] => article
[id] => 5
[Itemid] => 111
[chronoform] => Email_Sign_Up
[event] => submit
[salutation] => Ms.
[fname] => Adriana
[lname] => Urbanczyk
[title] =>
[company] =>
[address] =>
[city] =>
[state] => (please select)
[zip] =>
[email] =>
[chrono_verification] => jz9gm
[input_submit_10] => Submit
[b5cc8938430ac05120244992aa45a546] => 1
)

Validation Errors:

Array
(
)

Thank you for signing up for Black Diamond's Email Specials and Newsletters.
Debug Data

Core Captcha
Passed the core captcha check!
email
7
Result An email has been SENT successfully from (WebsiteEmailSignUp) [email]WebsiteEmailSignUp@blackdiamondsteel.com[/email] to [email]info@blackdiamondsteel.com[/email], [email]mycrazyhound@yahoo.com[/email]
Body
Salutation Ms.
First Name Adriana
Last Name Urbanczyk
Title
Company Name
Steet Address
City
State (please select)
Zip
Email


Submitted by 63.250.226.16
Attachments array ( )

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Do you have any suggestions as what might be preventing the emails from sending?

Also (an aside issue) I checked the "Required" box for some of the input fields but on submit it will give go to the thank you message without having filled in any fields as long as the typed captcha is correct.

Thanks in advance,
Adriana

Hi Adriana,

Please see this FAQ about emails. From the Debug it looks as though your site Email setup may not be correct.

Please see this FAQ about validation.

Bob

Hi Bob,

I had read the first FAQ document before posting initially. Are you saying the issue is with the site (Joomla core) or with the hosting service? I ask because I did send a test admin email to users in the site and the email was sent and received. Wouldn't that mean the site is able to send an email and indicate that the hosting service's server was not interfering? Or am I looking at this incorrectly?

Can I PM you with access info to have you take a look?


Adriana

I have another question. We have Chronoforms_V4_RC3.5.1_J1.6 working well on another site. The site with the issue is running 4.0 RC3.21. Could updating the version help?

Hi Adriana,

Yes please do update to the latest version. You can just install over the previous version.

By all means email or PM me the site URL and a SuperAdmin login and I'll take a quick look.

Bob

Hi Bob,

I have sent you a PM.

Adriana

Hi adriana,

I added a Debugger action and get the error message "Could not instantiate mail function." Maybe PHP Mailer isn't available on the server? You could check with the web host and/or try setting up SMTP instead.

Bob

Hi Bob,
I just tried the form and got the debugger report. Where does it show the "Could not instantiate mail function" error? (I did contact the hosting service to ask about the PHP Mailer.)

Adriana

Hi Adriana,

If you run the form without the template you'll see it at the top of the results page (probably the template doesn't support Joomla! system messages).

Bob

Notice

        Could not instantiate mail function.

Data Array:

Array
(
    [option] => com_chronoforms
    [tmpl] => component
    [chronoform] => Email_Sign_Up
    [event] => submit
    [Itemid] => 
    [salutation] => Mrs.
    [fname] => fname
    [lname] => lname
    [title] => title
    [company] => company
    [address] => address
    [city] => city
    [state] => Arkansas
    [zip] => 90210
    [email] => example@example.com
    [chrono_verification] => izjny
    [input_submit_10] => Submit
    [5fb7469cd03a39286eb006cc90483f70] => 1
)