Duplicate label names. Changed names but they change back.

The issue I've been having is that the label named used on a form somehow got duplicated for the customer's cell phone number. We recognized that the customer's name was obviously not their phone number when the emails started showing up with the cell phone listed as the customer's name.

I've updated the form to have different label names for each item and tested that it resolves the issue but it seems as though after a month of use the problem comes back up.

Any ideas as to why this might happen?

For reference the forms are both the customer and tenant forms located at http://jwsd.org/customer-service/forms

Hi zbowman,

I looked at the Customer form and that looks OK to me. It might make life easier to give the inputs meaningful names like 'name' and 'phone' rather than 'text_99' but that makes no difference to the way the form works.

There is no reason at all that the form would change after a few weeks unless something is happening on the site to restore old database tables.

Bob

PS I saw on the first form there that all the inputs have the ID 'null' - that isn't good HTML and might cause problems with JavaScript; IDs should be unique.

There isn't anything running on the site that would modify database tables. The closest thing I have to that is Akeeba backup but its only run manually periodically.

Which form are you referring to when you said it has ID 'null'. You mentioned the 'first form' but not which.

Hi zbowman,

It was the first link of the three - the one that wasn't Customer or Tenant (I should have read your post better before clicking).

Bob

The Customer and Tenant forms are pretty much replacing the Phone Tree as I integrated a pop up notice to the form so they can opt into that without filling out a second form.