Forums

This is a question aimed at anyone who may have come across similar problems, not just Chrono Staff.

I have been running ChronoForms and ChronoConnectivity on a training website for some months now. Tutors fill in an online form about students, which leads to a confirmation page and is then submitted.

It is compulsory for tutors to complete these forms at given iuntervals and those that don't may be penalised.

This has led to several tutors saying that they have definitely submitted forms and that "they must have gone missing somehow".

I quite firmly believe that this is a case of "blame the system" as there are no gaps in the incremental record IDs to say anything has been removed.

However, I have a couple of technical questions which I would very much appreciate answers to, however speculative as long as based on technical possibility.

1. Is it ever possible for the Thank You page to appear even though the information has not been recorded by the database?

2. Is there any way of logging activity on pages containing forms, recording of username/IP address maybe to prove that the submit has not been clicked?

I really need to prove that the system is working just fine and prove if a person has not completed the confirmation page correctly.

Thanks for your input.

Hi Laus,

I'm really not certain but here are my best guesses.

1) Technically, yes, there could be a problem with the database query and I don't think that ChronoForms would show an error. But you could add code to check that the new record exists.

2) You could perhaps use Google Analytics to track users - you could certainly use a hidden ChronoForm to track access to the form page. I'm not sure that you could easily prove that the submit button *wasn't* clicked though - proving negatives is tough.

I'd suggest that (a) you check for the new record and show an error if it isn't found and (b) send a email to the submitter with a receipt including the record number and the form data. If they don't receive the email then the form probably wasn't submitted correctly.

Bob

Hi Bob,

Thanks for your response.

I was tempted to put user tracking on the Thanks page as the only route to this would be via clicking on 'submit' - this would then prove they have clicked it at some point during the time they suggest doing so.

Adding code to show if the submission was successful would be a superb idea, would this then be visible as a kind of 'receipt' on the thanks page?

Of course the next question would have to be "are you available to do this" :wink: