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Hey Guys,

I have a couple clients fill out our on-line signup form and it's like 5 pages with fields on each page. The problem I just started running into is that when I go to check signups from the day prior every now and then only partial data is captured.

I think their session is timing out. I don't know how to remedy this problem.

I had a few questions that went along with this question. So first how can I keep this from happening? I have it save everything in the session on the last step. I don't know how to have it save at each step and if the user leaves in the middle of the form process have it auto-delete the incomplete entry from the database.

Also is there a way to save the info to a person's user name so if they come back to the form if will populate whatever information they've entered and continue where they left off?

Not to be bothersome but I am still looking for help with this issue. It's becoming a recurring problem with our sign ups where we only get half the information so I do need help. Thank you.

Hi Manofstyle ,

The quick fix is to enable the keep-alive setting in the Show HTML action.

The better fix is to save the data at each step. As long as you track the primary key of the record when you do the first save and put that into a hidden input in the next step it should all save to the same record.

There are other ways of saving the record id in a cookie (or by user id) if this isn't enough.

Bob