SMTP Error! The following recipients failed:

Everything was working just fine with our chrono forms and mail from joomla until the other day.

Apparently the host made a setting change.
We had been using php mail, but are now required to use smtp.
The host configured the mail server settings in our joomla admin and when someone registers those emails are now being sent.
However, when we submit a chrono form, the error at the top is:
SMTP Error! The following recipients failed:

It does not list any recipients that it tried to send too but it doesn't send an email either.
I am placing a valid email address in the email field of the form and nothing has changed in months on the form, so I have to believe it is a setting or something in chrono forms that needs changed. I am just not sure where to change it though??

Thanks!
Tony

Hi Tony,

Hard to be sure what is happening; there are some odd email bugs between Joomla! ChronoForms and some mail services and it's hard to pin them down.

One thing to try is setting the From Email address in the form to match the address set in the Site Email settings. That's worked in some cases.

Otherwise please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you may need to switch to the Advanced Wizard to do this; if you want to continue to use the Easy Wizard please make a copy of your form first and add the Debugger action to the copy.

Bob

notbobj, did you figure out how to fix this? I started getting this issue too and the form was working fine all along.

Thanks!!

What's strange about this is that the other forms are working fine - it's just this one that have the problem and I can't see what could be different 😟 😟

Hi LikeStuff,

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you may need to switch to the Advanced Wizard to do this; if you want to continue to use the Easy Wizard please make a copy of your form first and add the Debugger action to the copy.

Bob

Hi Greyhead,

I sent it privately as I'm not sure if the client would be ok with their info public.
Thanks in advance!!

Hi LikeStuff,

Sending it privately is fine.

Here's a pointer to the problem

Result An email has been SENT successfully from (example.com website)jjj@example.com to jjj@example.com,aaa@test.ca,

The , at the end after test.ca tells ChronoForms that there is another email to come but there is no address to send it to.

Bob

PS The email that is To & From the same address may not be delivered.

Hi Greyhead,

Thanks for reviewing it. If I'm not going crazy I would say that the system is adding the extra "," at the end. I removed one of the emails that it's supposed to go to and this is the response in the debugger:

An email has been SENT successfully from (example.com website)jjj@example.com to [email]jjj@example.com[/email],

I made sure that there's no comma after the email :?

Thanks!!

Hi LikeStuff,

Please take a Form Backup using the icon in the Forms Manager and post it here (as a zipped file) or PM or email it to me and I'll take a closer look.

Bob

Hi Greyhead,

I sent it via PM. Thanks in advance!!

Hi Greyhead,

Just wondering if you were able to find the issue. Thanks!!

Hi LikeStuff,

Sorry for the delay, I finally got your form running on a Joomla! 2.5 test site linked to a mail server and it all looks OK from there. The emails send with no errors; and there is no comma after the emails list.

An email has been SENT successfully from (example.com website)jjj@example.com to jjj@example.com,bob@example2.com

You should have received a copy.

My site is running CFv4 RC3.4.1 on Joomla! 2.5.6 and I configured the site to use the Gmail SMTP server to send the emails.

I did notice that the To and From email addresses on your form are the same and that can sometimes cause problems.

Bob

Hi GreyHead,

This was a real mystery. The only fix I found was to redo the Email Event.

Thanks for helping!!