Form Emails Showing Up with only the field codes

I have a client that we installed the V4 of chronoforms and occasionally with different users when the form gets submitted it sends an email and writes to the database. Randomly the emails are showing up with just the {field code} instead of the actual data that should be in the email. I have pasted what is showing up in the email below. The client is upset at me because he thinks its somethihng i did wrong in setting up the forms but in fact the forms worked fine for about 2 weeks without a hitch and now all of a sudden this is happening randomly. What do you think it might be? I can provide my login information for the site if need be. Its installed on a joomla 1.5.24 system.

Thanks for your speedy response on this.

Order Entry Form

Affiliate ID {aff_id}
Order Date {order_date}
Order Time {order_time}



Patient Information
Patient Name {patient_name}
Street Address {patient_address}
City {patient_city}
State {input_select_11}
Zip Code {patient_zip}
Telephone/Cell {patient_phone}
Email Address {patient_email}



Patient Shipping Information
Name {patient_ship_name}
Street {patient_ship_street}
City {patient_ship_city}
State {patient_ship_state}
Zip Code {patient_ship_zip}



Patient Vital Statistics
Date of Birth {patient_dob}
Height {patient_height}
Weight {patient_weight}
Gender {patient_gender}
Reason for Ordering Medication {patient_reason}
Has Patient Taken This Medication Before {patient_previously_used}
Previous Prescription Date {patient_prev_date}
Previous Prescribing Doctors Name {patient_prev_doctor}
Please List All Current Medical Conditions {patient_med_conditions}
Please List Any Food or Medication Allergies {patient_med_allergies}
Please List All Current Prescription or OTC Medications Currently Being Taken Along with Dosage & Frequency {patient_meds}
Taking Antidepressant or Anti anxiety Medications {patient_anti_meds}
Health Insurance {patient_insured}
Experienced Seizures {patient_siezures}
Liver/ Kidney Disease {patient_renal}
Consume Alcohol {patient_alcohol}
Opiate Dependency {patient_opiate}
Pregnant {patient_pregnant}
Nursing {patient_nursing}
Trying to be pregnant {patient_prenatal}



Order Information
Medication Ordered {order_med}
Quantity Ordered {med_quantity}
Payment Type {pmt_type}
Select Shipping Method {ship_type}
Order Total {order_total}



Submitted by 122.161.55.88

Could someone please take a look at this? I have a very upset client right now and would love to know how this is happening.

Hi mlklocke,

There are several possibilities here (and you'll find several other threads about this in the forums).

a) If there is no validation then these may just be random clicks on the submit button.

b) If there is validation but no Captcha or ReCaptcha then these may be bots passing by with JavaSCript disabled.

c) If there is a Captcha then they may be from human spammers (unlikely with empty boxes).

d) If this is a long form then they may be from repeated clicks on the Submit button.

e) If you have some site virus scanner set up that checks the site urls then that may be submitting the forms.

In general the first line of protection is to add some serverside validation. Typically just validating one 'required' item will block most of these submissions.

Bob