Okay, so I'm having an issue with the forms on one of our client's sites. The forms were working fine for ~2 months and then stopped working. There have been no changes to the mail settings or the forms within Joomla (or anything else on the site for that matter). Any idea(s) on what could be causing the issues?
When the form is submitted, it gives an SMTP Error! Could not connect to SMTP host.
Thanks in advance for any help!
Wade
Well I thought there might have been some suggestions by this time, but...
Here is the debug report.
1. Form passed first SPAM check OK
2. Form passed the submissions limit (if enabled) OK
3. Form passed the Image verification (if enabled) OK
4. Form passed the server side validation (if enabled) OK
5. $_POST Array: Array ( [last_name] => smith [first_name] => frank [m_i] => [street_address] => 1234 main [apartment_num] => [city] => somewhere [state] => mi [zip] => 44444 [phone] => 1234567890 [email] => [email]wade@mybizemail.biz[/email] [emergency_contact] => [emergency_phone] => [date_available] => [desired_salary] => [position_applied] => [position_learn] => [ifso] => [crime_explain] => [high_school] => [address] => [from_highschool] => [to_highschool] => [degree_highschool] => [college] => [address_college] => [from_college] => [to_college] => [degree_college] => [other] => [address_other] => [from_other] => [to_other] => [degree_other] => [company_name_1] => [company_address_1] => [company_phone_1] => [company_supervisor_1] => [company_title_1] => [company_startsalary_1] => [company_endsalary_1] => [company_responsibilities_1] => [company_from_1] => [company_to_1] => [company_reasonleaving_1] => [company_name_2] => [company_address_2] => [company_phone_2] => [company_supervisor_2] => [company_title_2] => [company_startsalary_2] => [company_endsalary_2] => [company_responsibilities_2] => [company_from_2] => [company_to_2] => [company_reasonleaving_2] => [company_name_3] => [company_address_3] => [company_phone_3] => [company_supervisor_3] => [company_startsalary_3] => [company_endsalary_3] => [company_responsibilities_3] => [company_from_3] => [company_to_3] => [company_reasonleaving_3] => [honors] => [branch] => [rank] => [last] => [first] => [full_name_1] => [relationship_1] => [company_1] => [phone_1] => [address_1] => [full_name_2] => [relationship_2] => [company_2] => [phone_2] => [address_2] => [full_name_3] => [relationship_3] => [company_3] => [phone_3] => [address_3] => [sunday_from] => [sunday_to] => [monday_from] => [monday_to] => [tuesday_from] => [tuesday_to] => [wednesday_from] => [wednesday_to] => [thursday_from] => [thursday_to] => [friday_from] => [friday_to] => [saturday_from] => [saturday_to] => [employment_agreement] => on [Submit] => Submit Application [7a3d30c583a957bfefee20ced4bdda81] => 1 [1cf1] => c182f8f39f42615840515802a66a7db7 [chronoformname] => employment )
6. $_FILES Array: Array ( )
7. Form passed the plugins step (if enabled) OK
8. An email has been SENT successfully from (From Name)employment@OrgName.org to [email]forms@OrgName.org[/email]
9. An email has been SENT successfully from (From Name)employment@OrgName.org to [email]wade@mybizemail.biz[/email]
10. Debug End
I hope this helps. Also, I've been through the forum the a number of days and I haven't found a solution to this issue. Thanks again!
Wade
Hi Wade,
Sorry, I try not to be at the computer between 11pm and 3am on a Saturday night - well, not every Saturday anyhow.
All the ChronoForms part looks OK and nothing has changed there so I guess that something has changed with the SMTP settings in your Site Global Configuration; or more likely with the requirements of your SMTP host.
Bob
Bob,
Thanks for your input! And no worries on the time of response. You're not responsible for managing my expectations! 🙂
You've confirmed what made logical sense to me.
The client handles their email server and it is not associated with the web hosting.
Any possible issues there? They've set permissions to allow the web IP to access the mx records, but I feel like this is a problematic process. Thoughts?
Thanks again for your response!
Wade
Hi Wade,
Sorry, MX records and the like are beyond my competence. My simple test is to see if the site can send an email from one of the Mail Friend links in an article. That seems to be a pretty good test. If that is working then there may be a problem with the ChronoForms settings.
We do know:[list=a]
that the ChronoForms standard Email action doesn't correctly check the results sent back from the Joomla! mail server (my custom Email [GH] has been updated and runs a better check).
That there are some problems with the recent Joomla! releases and handling Reply To addresses correctly
That most of the email errors from ChronoForms are from email falling into various spam traps.[/list:o]
Not sure if this helps but it might give you a clue.
Bob
Thanks Bob!
I appreciate the information and suggestions.
Wade