Form submit shows blank page

Hi-

I'm using Joomla 1.5 and installed ChronoForms for Joomla 1.5. I created a new form in Chronoforms and followed the tutorial for creating a form. And it created successfully. I created a table for the form too, which created successfully. And I included the form on a page and it appears properly. But when I submit the form, a blank page appears, nothing is inserted in the table, and no emails are sent.

Unfortunately, the web site in development can't be accessed from the internet (I have to use a VPN to get to it), but I can tell you all of the settings I've used in creating the form. I also attached the HTML for the form code.

Can you help?

Thanks,
Scott
QuirkeeMedia.com [file name=FA_form.txt size=4004]http://www.chronoengine.com/components/com_fireboard/uploaded/files/FA_form.txt[/file]<br><br>Post edited by: quirkee, at: 2008/01/24 19:08

Hi quirkee,

Please will you take a Form Backup from the Forms Manager and attach that or send it to me at the email in my sig - that way I can check all the settings.

Thanks

Bob

I've attached the backup. Thanks! [file name=ParcelPoint.cfbak size=6059]http://www.chronoengine.com/components/com_fireboard/uploaded/files/ParcelPoint.cfbak[/file]

Hi quirkee,

The only problem I see is that you have got 'yourEmail' in the General tab email address field. This field only takes valid email addresses, if you want to use a field name that has to be entered in the Special Fields tab.

Bob

PS Some versions of ChronoForms have a little bug that means that you also have to enter an email in the General tab, you can put a dummy address like [email]user@example.com[/email].

I created a new form and used the same values except I used an email address instead of the field name. Still doesn't do anything except show a blank page. No data is inserted in the table for the form. No emails are sent. I backed up this new form and attached it here.

Is there any info I can give you that would help with troubleshooting? Thanks!

Scott [file name=ParcelPointInfo.cfbak size=6139]http://www.chronoengine.com/components/com_fireboard/uploaded/files/ParcelPointInfo.cfbak[/file]

Hi quirkee,

First off the blank page is given by the slash '/' in the redirect URL - if you just put index.php then you should get redirected to your home page.

That apart the form works OK - you'll see a batch of tests in your inbox - and saves data too. Is the database table OK? There is a weird bug that if you leave all the fields as LONG TEXT then the table doesn't get created (having just one as VARCHAR seems to fix this).

To see the results from the form, remove the Redirect URL temporarily and set DeBug to one. If you see 'email sent' reported then Chronoforms has passed the email to the Joomla mail function and hasn't received a failure report. This can help diagnose email problems.

Bob

Cool. I got your emails and I see the data. So it works for you.

But not for me. I changed /index.php to index.php and I'm still not getting anything, just a blank page and no emails. One of the things I noticed is that once the form is created, I can't go back and edit it. When I change a setting and click Save, the site just times out. I have to delete the form and add it again.

I'll add it again and turn Debug On and see what it says. Be back...

Scott

I turned Debug on and I'm still getting a blank page. I have SEO turned on. Do you think that could be the problem? Maybe it's not redirecting properly. What do you think?

Scott

Well, SEO is not the problem. I turned it off and still get a blank page.

:(

Hi quirkee,

Try turning GZip compression on your site off if it's set to on (it's in Global Config). Looks like you've hit the spasmodic Joomla 1.5 bug that Max has been struggling with.

Bob

It's already set to No. Yes, Joomla 1.5 has some irritating bugs...

:blink:

Any other ideas? I'll buy the license if you help me troubleshoot some more...

Thanks!

Scott

Hi Scott,

If the site you are having the trouble with now is just a dev site then most probable the problem won't happen on the production server!

Also you may try commenting out line 100 in
admin.chronocontact.html.php

//ob_start();

Cheers,

Max

This is a production server. It's just not on the internet yet. It's behind their firewall. But I'll try commenting out that line in the code and let you know what happens. Thanks for responding.

Hi all,

A major 1.5 bug has been fixed which was causing the blank page, check here please :

here