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Hello, I have 2 forms:
one is this: http://www.piedicosta.com/joomla171610/it/contatti/infopoint.html

the othe one is this: http://www.piedicosta.com/joomla171610/it/contatti/bookingcenter.html

I have used the same parameters for both form, but the first one send correctly the email, the second one does not send any mail...

How can be possible?

Thank you in advance for your help...!

Hi d-force,

Nothing to see from the forms themselves. Please check that the email action on the second form is Enabled.

Bob

Hello Greyhead and thank you for your kind help!

Yes, the email action on the second form is Enabled....

The curiousity is that I have generated the second form by coping the first form. SO everything is the same of the first form. Than, once I change (on the second form) the email address that should receive the email from the form something goes wrong...

I you want I can also give you the uesr an pw to enter the administration panel...

Thank you in advance!

Hi d-force,

By all means email or PM me the site URL and a SuperAdmin login and I'll take a quick look.

Bob

Thank you GreyHead,

you have now the private message. 🙂

Hi d-force,

I don't see a PM or email - will you please re-send using the links under my picture.

Bob

Hello GreyHead,

did you receive my PM? :wink:

Hi d-force,

Yes, I had it.

Everything looks OK to me. ChronoForms is reporting both Emails sent suceessfully (you have to disable the second one to see the report for ther first as there is a bug in the Email action debug code).

Bob

I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a much better chance of good delivery.

Hi d-force,

Yes, I had it.

Everything looks OK to me. ChronoForms is reporting both Emails sent suceessfully (you have to disable the second one to see the report for ther first as there is a bug in the Email action debug code).

Hello GreyHead,

on the formprenotazioni-UK I have disabled the second email, and the debugger says the the email has been sent regularly. However I can ensure that I have received NO email. 😲

Only the user receive the email but not me...

On the forminformazioni-UK me and the user receive the email...😲 so no problems!

Hi d-force,
I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a much better chance of good delivery.

I also have followed your suggestion (Thank you! 😀 )

Hi d-force,

Ah, I wonder if the standard Email can't handle a Static and a Dynamic Email at the same time??

I suggest that you try my Email [GH] action. That should handle both in the To Email box.

Bob

I have tried another solution:

Step 1
Starting from the form the works right (forminformazioni) I have made a test changing the email from [email]info@piedicosta.com[/email] into [email]book@piedicosta.com[/email]

Step 2
Tested: The form send regularly the email with the form to [email]book@piedicosta.com[/email] and to the user email.

Step 3
I have copied this form (forminformazioni) and named "formprenotazioni".

Step 4
Tested: The form send regularly the email with the form to [email]book@piedicosta.com[/email] and to the user email.

Step 5
On the email events > static > subject I have changed the subject from "informazioni" into "prenotazioni".

Step 6
Tested: The form send only the email to the user and NOT TO ME at [email]book@piedicosta.com[/email]

Strange, isn't it? I have tried once more time to be sure, and this is the result: NO EMAIL.

So probably there is a bug when I change something in the field Subject...

What do you think about that?

Try to make a test by copying forminformazioni and changing [email]book@piedicosta.com[/email] into a your valid email address, than chane the subject. Probably you will see what I have just explained...

Thank you for your kind interest and help.

Filippo

Hi d-force,

I'm baffled. I can't think of any reason why changing the static subject would stop the second copy of the email being sent :-(

Bob