Forums

Hello,

Is there a way to make the Reply To set to what the user inputs in the form?
As it is, their emails arrive with their names and email addresses, but if I do a reply, the value that appears is the one that is set in the General tab (and it apparently won't accept a fielf value). I then have to manually copy theirs instead.

Any suggestions?

Regards,

Pierre

Hi Pierre,

You can't change the Reply To address because that is used for validation by the mail sender (and the email is technically coming from your website, not the user). You can change the From address and some mail readers will pick this up.

You could also add a reply to link in your email template <a href="mailto:{user_email}?subject={subject}">to reply click here</a>

Bob

Superb workaround.
Tanx.

p

You can't change the Reply To address because that is used for validation by the mail sender (and the email is technically coming from your website, not the user). You can change the From address and some mail readers will pick this up.

Hi Bob,

I'm trying to understand exactly how the validation occurs by the mail sender. Are you saying that when the form is submitted, the submitter's ISP scans the submission to verify the 'reply to' address before allowing it to be delivered to the form recipient? Or does the problem come in with validation by the ISP and/or email provider of the form recipient?

I'm trying to figure out if it's a good idea for me to change the 'reply to' address. I would like to for convenience, as I never had problems receiving emails in this manner from my previous form component (at least I think I was getting all of the emails...). I've also taken steps to ensure that the message would not be rejected either by my website hosting provider or my email provider. Does the email also get validated by MY ISP too?

Thanks,

Luther

Hi Luther,

The mail is sent from your website, so it is your ISP that does the scanning. Usually this is the host for your website but it maybe someone else if you are using another mailserver.

Because spammers often 'relay' emails by using stolen addresses in the reply to and from fields many ISPs require that the from & reply to addresses are from domains that belong to the sending account. This is not universal but it is common.

Check your ISPs help and run some tests to find out what works in your setup.

Bob