Forums

email not received

scott1137 17 Nov, 2011
The setup: forms are submitted securely and when a form is submitted an email is sent to the admin assist letting her know. She then logs in and retrieves the form and prints it out.

This has been working well for some time. Recently the email notifications have stopped. The data is being submitted okay. She can retrieve data. Have not tinkered with Chronoform or Chronoconnectivity. Have not changed mail settings in Global configuration. Am using latest stable Joomla (1.5.23).

When I cut/copy/paste email address from the email window in Chonoform and use it in Gmail to send it works. When I test submit forms they work except for the email notification not being received. Admin assistant's email receives my test emails using the address from the form.

Suggestions where to look?

Thanks,
Scott
GreyHead 24 Nov, 2011
Hi Scott,

This kind of change is most often because the web-host or email service provider has tightened up their security (usually spam filters) and the emails are being marked as spam and dropped.

Bob
scott1137 25 Nov, 2011
Thank you, Bob.
Make sense.
Will test and post results.
scott1137 06 Dec, 2011
You're right - they were in her spam folder.
Thanks again.
Scott
This topic is locked and no more replies can be posted.