Simple Form wont generate email & database save doesn't work

Hi all,

I've got two websites with identical forms that both do not send the email once it is submitted.

Furthermore, the captcha always returns an error that the wrong code has been entered. When I disable captcha verification I can submit the form but never get an email.

The form is very basic, just a few text fields and drop down boxes plus the captcha submission.

I've looked through the tutorials which Bob has listed and have everything setup correctly. I'm not using any dynamic fields in the email setup, nor am I trying to run much after the form is submitted other than a basic thank you message.

Is there something I am missing?

Kind regards,

Tim.

Hi Tim,

Are the Email actions enabled in the configuration (the default is disabled)?

Please drag a Debugger action into the OnSubmit event and copy and paste the Debug output here.

Bob

Hi Bob,

Thanks so much for the feedback.

Yes the email is enabled. I've added a debugger but can't seem to generate any error messages to paste here for you. The form seems to submit correctly, it just doesn't save anything to the db, nor does it send an email.

???

Hi Tim,

Please take a Form Backup using the icon in the Forms Manager and post it here (as a zipped file) or PM or email it to me and I'll take a closer look.

Bob

Hi Bob,

Thanks for your help. Hopefully it's only a small isue that I've missed.

I've never had an issue with the older version so hopefully it's simply something I'm missing.

Kind regards,

Tim.

Hi Tim,

I think I have it working.

Please delete the DB Save and Debugger actions from the Check Captcha On Success event.

Please delete the second DB Save action and just keep the last one (can check the configuration).

Please change the name of the Check In Date input from Check-In to Check_In (dashes cause problems) and change the name of the corresponding column in the database table.

Save the form to update the database connection settings.

It should then work OK.

Bob

Hi Bob,

Thanks a bunch for your help. I must say your support is nothing short of first class.

I have made the changes you've recommended and it now saves the results to the database. I've discovered after hours of testing (and mainly failing) that there appears to be some kind of issue with my email server and the plugin; I can receive the emails fine if it is set to my personal hotmail account, yet my business email account receives nothing when changed over to that. I've checked all my spam settings, logged into the master hosting account and checked all the junk filters and folders and haven't seen any trace of these emails.

My technical email knowledge is limited but I've contacted the webhost tech support to see if there is any other issues that could be causing this. Maybe there is some kind of black listing going on here? Either way I think it's safe to say that it's not the plugin as it does work fine with my crappy hotmail account.

I have found one issue though Bob. I realised I didn't have Captcha verification turn on. Naturally I turned it on but for some reason it keeps coming up with an error message saying I've entered the wrong code.

Any ideas?

Kind regards,

Tim.

Hi Tim,

The usual causes of email problems like this is when the From Email address doesn't match the sending site domain. For this reason don't use Dynamic From Email, and use a temporary From Email address if you are on a development site.

Bob