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emails from forms either not received or scrambled

jdiedrich 21 Aug, 2011
When emails do come through from the form, they come with my site ftp login name (?) listed as the sender(I assume chronoforms is grabbing this off my global configuration page for some reason), and no information of any kind in the message itself. I tried putting a basic template in, which then sent me the text:
comment received-
Name : {input_name}
Email : {input_email}
comments : {input_textarea_23}

so it's not processing the form field information at all then?
Running v4 joomla 1.6 on godaddy linux servers
I haven't had much luck searching these forums or the web for a very basic tutorial with every step of how to get chronoforms set up to return email information. Is it designed to send back to the "from email" in joomla's global config? is there some other configuration area that I'm missing?
Right now, unsure where any central stop for entering this kind of info would be, I'm just typing all the info into an email #1 field inside the events tab of each individual form and not having much success. I had entered a sender etc. into the email #1 tab, but the only information that seems to be regarded in those settings is the "send to" email and the template, albeit in a nonfunctioning way.

Thanks for any attention you can spare, I appreciate your time.

http://www.hornedgirl.com/contact
GreyHead 22 Aug, 2011
Hi jdiedrich,

The code you have in the Email template looks correct to me and matches up with your form inputs.

The other entries you need are on the Static tab (next to the Template tab). The To, Subject, From Name and From Email boxes are required there. The Email will be sent to whatever email address you put in the To box.

I can't see what you are not getting form content in the emails though. Please take a Form Backup using the icon in the Forms Manager and post it here (as a zipped file) or PM or email it to me and I'll take a closer look.

Bob
rzengerink 22 Aug, 2011
I have the same problem. I made a template and everything between the curly brackets show as text and not the fieldnames.
I run version Chronoforms_J1.5_V4_RC1.9 on Joomla 1.5.22

Rene
jdiedrich 22 Aug, 2011
I didn't have static "from email" or "from name" before since I have dynamic fields set for that value, a little confused how that works I guess-- does dynamic information override the static if it's entered? Updated with that information entered and have retried, waiting to see if it makes any difference with the FTP login name getting grabbed.
Backup file attached for your examination.
thanks Greyhead.
-j
jdiedrich 23 Aug, 2011
OK, adding a static sender name and email got it to stop grabbing my ftp login info, but still no form data coming through.
GreyHead 23 Aug, 2011
Hi jdiedrich,

Please move the Dynamic From Name and Email entries to the corresponding Dynamic Reply To Name & Email boxes.

I suspect that having both Dynamic & Static entries just confuses the mailer. And using the Dynamic From Name Email makes emails much more likely to be dropped as possible spam.

I tested this and the email arrived OK.

Bob
rzengerink 23 Aug, 2011
I removed all mail entries and just made a static mail entry without CC, BCC or From fields.
It still just gives fieldnames in the mail-output.
GreyHead 24 Aug, 2011
HI rzengerink,

Here is your email template viewed without the rich text editor:
<p>Ik wil graag meedoen op 3 september 2011 aan de oefentrail</p>
<p> </p>
<p>Gegevens van de deelnemer</p>
<p>Naam deelnemer:<span style="white-space: pre;"> {</span>Naam_deelnemer}</p>
<p>Straat:<span style="white-space: pre;"> {</span>Straat}</p>
<p>Postcode en Plaats:<span style="white-space: pre;"> {</span>Woonplaats}</p>
<p>Telefoon:<span style="white-space: pre;"> {</span>Telefoon}</p>
<p>Email:<span style="white-space: pre;"> {</span>Email}</p>
<p>Geboortedatum:<span style="white-space: pre;"> {</span>Geboortedatum1}</p>
<p> </p>
<p>Gegevens van het paard</p>
<p>Naam Paard:<span style="white-space: pre;"> {</span>Naam Paard}</p>
<p>Ras:<span style="white-space: pre;"> {</span>Ras}</p>
<p>Geslacht:<span style="white-space: pre;"> {</span>Geslacht}</p>
<p>Geboortedatum:<span style="white-space: pre;"> {</span>Geboortedatum2}</p>
<p>Paspoortnummer:<span style="white-space: pre;"> {</span>Paspoortnummer}</p>
<p> </p>
<p>Algemene gegevens:</p>
<p>Voorkeur oefenen:<span style="white-space: pre;"> {</span>Voorkeur oefenen}</p>
<p>Level:<span style="white-space: pre;"> {</span>Level}</p>

Notice that you have - for example
<p>Naam deelnemer:<span style="white-space: pre;"> {</span>Naam_deelnemer}</p>
Where you need to have something like
<p>Naam deelnemer:{Naam_deelnemer}</p>

Whatever other HTML is there the input names must appear as {Naam_deelnemer} without anything else inside the curly brackets.

Bob
rzengerink 24 Aug, 2011
Thank you for your explanation. Removing the style things did the trick.
Also I had to make the Field Name one word (Naam_deelnemer instead of Naam deelnemer).

Is it possible to put spaces or tabs in de output for aligning and make the spacing between the lines a bit smaller.

Regards,
Rene
GreyHead 25 Aug, 2011
Hi Rene,

You can add spaces in the output - tabs may not do anything.

You can use any HTML or CSS (or PHP) in the template. But you may need to check in a few mail readers as they do not all read HTML/CSS in the same way.

Bob
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