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I am creating a form in which there are several Select (Drop down) Boxes that are identical except for their name. As an example, I have 5 spots for five different products, and each of them have a "Catalog" and "Quantity" drop down that have the same options. Here is a link to the form:

http://allsilks-etc.com/how-to-order/online-order-form

I have the names set up to be unique for each item, such as "item1catalog", "item2catalog", "item3quantity", etc... but sometimes the email will go through, and sometimes it won't. I have attempted submitting the form several ways; with all the same options, all different options, filling out all products and filling out only 1, 2 or 3 products and I'll get some of the emails and others never come through.

The only constant is if I fill out only 1 product, and then I'll always get the email. So I'm assuming there's a conflict with my Select Boxes or options within them, but I'm not sure what else I need to do to make them more unique than having unique names. Thanks in advance.

Hi JRiggsbee,

I suspect that it may be the '/' and/or '&' characters that you have in some of the drop-down values. These have special meanings in PHP and may be causing unexpected errors.

Bob

Thanks for the info on the symbols. I removed them and thought it was all sorted out because I had 2 good test in a row, but once again, when I filled out all the form values, the email did not send. I hope I'm just missing something as simple as the "symbol" issue, but it's still not clear to me. Could it be that the options are too long? Using too many spaces?

When I did the last failed test, I tried to use all the different options, making me think that the issue is still with one of the options on the Select Boxes, but I can't see what the conflict would be. Hopefully I'm just burnt out from looking at it so long and a fresh pair of eyes will see it clearly. Well, I guess it's on to the trial and error phase! I'll let you know if I figure it out.

Hi JRiggsbee,

I checked the form source and I don't see anything obiously problematic.

Try adding a DeBugger action and setting Site Global Error Reporting to Maximum to see if you get any message that might give a clue. Intermittent problems are the worst to debug :-(

Bob