blank page after update and validate

Here is the least complicated overview:

[list]

Form placed ( using {chronocontact}myFormName{/chronocontact} ) in article forced blank page in IE & Safari (Form in module produced same result)

yes, plugin was enabled, I double checked.

tried with SEF url turned on and off

Reinstalled / Updated to most current stable versions (ChronoForms_V3.2.0, ChronoForms_Plugin_V3.1_RC5.2)

yes, plugin is enabled, I checked.

All cache cleaned

Form reappeared in article! 🤣 Yeah!

Went to website got new validation codes and installed them

All cache cleaned

Form disappeared, entire page blank again. 🙄

[/list]

Other forms on site show up but without template: http://smrecover.com/contact-servicemaster-recovery-services-milwaukee/servicemaster-clean-estimate-request.html. They are embedded in article using loadposition

Joomla 1.5.22
JCE 1.5.7.6 with Mediabox 1.0.12
link to page: http://smrecover.com/newsletter-contest.html

Any help would be greatly appreciated!

Hi Sue,

I'm not sure what the problem is? I can see both forms OK from here (in FireFox).

Bob

Everything works in Firefox, but not in Safari or Explorer. That's where my problem is.

Hi Sue,

Sorry missed that bit :-(

Hard to tell, it looks as though the page may be loading in a RokBox - certainly most of the template is missing.

The same thing is happening if you load a form that doesn't exist - The ChronoForms output then is a minimal error message so I don't think this is a ChronoForms problem. Something is picking up the com_chronoforms option and treating it differently to a normal page.

Bob

Do you have any other suggestions?
On this form: http://smrecover.com/contact-servicemaster-recovery-services-milwaukee/servicemaster-clean-estimate-request.html

if I remove {chronocontact}request{/chronocontact} the rest of the page shows up correctly. As soon as I add this back in, the template is gone.

I checked that the form name is correct and the form is published

Hi Sue,

Ah I may have found something. It looks as though you have some kind of CSS/JS compressor running on the site, please try turning that off and see if the problem is fixed.

If you look at the form without the template You can see that a form shows but won't submit. Much of the beginning is caught up in an unclosed <!--[if lt IE 6]> tag.

This occurs in ChronoForms as

<!--[if lt IE 6]><link href="<?php echo $CF_PATH.'components/com_chronocontact/themes/default/css/'; ?>style1-ie6.css" rel="stylesheet" type="text/css" /><![endif]-->

I notice that the stylesheets that are loaded are like <link rel="stylesheet" href="/plugins/system/jcemediabox/themes/standard/css/css-3d4a138fad134dd4105022cdf95660f3.php" type="text/css"> That long string suggests a file compressor.

Bob

Thanks for responding to my questions - it was a problem with my form code! 😶

Hi Sue,

No problem, we've all done it (some of us many times).

Bob

Just to follow up for others who may encounter this issue - it wasn't my form code after all.

I ended up turning off my RokGzipper plugin and that fixed the problem. I am now posting on Rocket Theme to see if they have a solution. I will post back when I get an answer.

UPDATE: RokGZipper is still in development phases, so this is one of the bugs! (It appears to be happening with other Form extensions too.)

Hi Sue,

Ah, that makes much more sense than it being a problem with your form code. Thanks for letting us know.

Bob