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Stopped recieving email notices

cvandijk 10 Feb, 2011
I tried to find an answer to this problem in other posts, but couldn't find anything. I'll say sorry upfront if I have missed the answer.

Joomla has updated to 1.5.22. i had install ChronoForm when Joomla's version was 1.5.10. Forms worked great. But when I updated Joomla, I can't get the forms emailed to me now. I checked to make sure it's set to send email results.

The website is mastersonmethod.com. The forms are registrations for courses.
http://www.mastersonmethod.com/component/chronocontact/?chronoformname=workshop_paypal
GreyHead 11 Feb, 2011
Hi cvandijk,

The form itself all looks OK. No obvious reason why the emails don't send.

Please turn debug on in the form General Tab, then submit the form and post the debug - including the 'dummy emails' results here.

Bob
cvandijk 18 Feb, 2011
Sorry I didn't respond earlier, I wanted to see if I could figure out the problem. But in the process, I've found another problem. I debugged the form and it system says everything is fine, but when the results are emailed from the website, the email is stripped. I figured it was because something was going on with my email service, so i used 2 different emails and it still happpened.

I decided to re-create the forms, and now I can't get them to show up even though the form is enabled and published. I've attached screen shots.

Let me know if you need login information


1.Form passed first SPAM check OK
2.Form passed the submissions limit (if enabled) OK
3.Form passed the Image verification (if enabled) OK
4.Form passed the server side validation (if enabled) OK
5.$_POST Array: Array ( [text_6] => march [text_7] => fairfield [text_8] => Cindee Van Dijk [text_9] => test [text_10] => test [text_12] => test [text_11] => test [text_14] => test [text_15] => 555-555-5555 [text_13] => [email]cindee_vandijk@yahoo.com[/email] [text_18] => [text_17] => [text_19] => [text_16] => [text_20] => [text_23] => [text_24] => [text_25] => [text_26] => [text_27] => [button_25] => Submit [074b75f4a6678d444ce63b867c90b325] => 1 [1cf1] => 92212b2c246d8e8d36f53d98098942e2 [chronoformname] => level_1_mail_in )
6.$_FILES Array: Array ( )
7.Form passed the plugins step (if enabled) OK
8.An email has been SENT successfully from () to [email]masterson@lisco.com[/email], [email]cindee@lisco.com[/email]
9.Debug End
10.Redirect link set, click to test:
http://www.mastersonmethod.com/level-1-information.html
GreyHead 18 Feb, 2011
Hi cvandijk,

Well, the original form shows up OK here so I'm guessing that you may have left the <form> tags in if you copied the Form HTML over, or perhaps there's a menu link problem?

The email is missing a From Name & From Email Address "An email has been SENT successfully from () to [email]masterson@example.com[/email], . . ." Sometimes Joomla! will pick of the From adddress from the Mail Configuration but I'd guess that the problem is somewhere here. What do you have in the Email Setup?

Bob
cvandijk 18 Feb, 2011
HI,
Thanks for getting back to me so quickly. I've attached a screen shot of the email setup. Now the problem is happening with other forms. Would the problem be fixed if I upgraded?
cvandijk 18 Feb, 2011
The other problem was when I tried to re-create a new form and it won't publish.
GreyHead 18 Feb, 2011
Hi cvandijk,

If you look at the $_POST array in the DEbuyg information you'll see that neither text_17 or text_24 have values. This leaves the From Email and From Address fields empty and the Email isn't sent correctly (even though Joomla! reports that it is).

I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a much better chance of good delivery.

I don't know what the publication problem might be - there are no check on that it should just be click to publish.

By all means email or PM me the site URL and a SuperAdmin login and I'll take a quick look.

Bob
GreyHead 21 Feb, 2011
Hi cvandijk,

I got an email to send OK from your site by switching out the Dynamic From Name & Email (and using static From Name & Email + Dynamic ReplyTo Name & Email).

All of the forms appear to display correctly from the links in the Forms Manager.

Bob
cvandijk 22 Feb, 2011
thanks for getting back to me. I did upgrade to the new version. I remembered to clear the cache before installing the new upgrade. When test the form, it says it's been sent, but I do not see it in my inbox. I've tried several different emails and the same thing is happening. Do you have any suggestions on how I can fix this?
GreyHead 22 Feb, 2011
Hi cvandijk,

A test email reached me OK so I can only suggest that you check your spam folders and filters.

Bob
cvandijk 23 Feb, 2011
There are only 2 forms that are working since the Joomla upgrade and that is one of them. The ones I'm having difficulty with are the Level 1 forms, and any international forms.
GreyHead 23 Feb, 2011
Hi cvandijk,

Looking at the level_1_mail_in form you have text_17 and text_24 as the Dynamic entries in the Email Setup. These need to be a simple text string for the name and a valid email for the email.

In the form these two inputs are both textareas; in particular text_24 isn't a valid email.

I haven't checked the forms.

Bob

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