broken form

I've happily used ChronoForms on 3 forms for the last 5 months with no problems (that I know of). Today I went to create a new form and make some minor changes. At this point one of the three forms just stopped working. When on the site, the user has the illusion that it's fine, but I never get the email. I even tried creating a new form but I still have the same problem.

I tried to have it also save to a database table but I can't get that to work either (it registers the record but doesn't provide the form field info). Using a db table for a form is new to me and I feel much more confident that for this part I'm making a simple mistake. I read some forum posts and you ask people to send the debug info, so I'm doing that. (I filled in xxx's so my private info won't be published).
Thanks!

E-mail message

From: website [xxx@xxx.org]
To: [email]xxx@xxx.org[/email]
CC:
BCC:
Subject: call for PR

Name
Test
Email Address
[email]schmeeva@fakemail.com[/email]


Submitted by 97.126.103.41

Files:

1. Form passed first SPAM check OK
2. Form passed the submissions limit (if enabled) OK
3. Form passed the Image verification (if enabled) OK
4. Form passed the server side validation (if enabled) OK
5. $_POST Array: Array ( [check0] => Array ( [0] => I support the call for Producer Responsibility! ) [name] => Test [text_4] => [email]schmeeva@fakemail.com[/email] [button_6] => Submit [55a25a99fdd5ecd1087611cb133e598e] => 1 [1cf1] => 8ab76233c228f803ec70312e4649a9df [chronoformname] => call )
6. $_FILES Array: Array ( )
7. Form passed the plugins step (if enabled) OK
8. An email has been SENT successfully from (website)xxx@xxx.org to [email]xxx@xxx.org[/email]
9. Debug End
10.
Redirect link set, click to test:
http://xxx.org/index.php?option=com_content&view=article&id=44&Itemid=69

Hi schmeeva,

You've got a 'SENT successfully' message so the email has been passed by ChronoForms to the Joomla! mailer which has reported back that it's been sent OK.

Assuming that your site still sends emails correctly the most likely problem is that the email is being marked as spam and dropped somewhere :-(

Please check the following:

a) The From Email address should match the Domain name.

b) The To email address should not be the same as the From Email address.

Bob

Well, it's possible that my host is causing the problem. I did figure out how to set it up to correctly record to a database table, which is a good enough solution for now. FYI, your database tutorial looks pretty different than my screen, and I'm using the newest stable version of ChronoForms. And the two snags I was having with the database was 1. I needed to do a "reset" by disabling the connection, then saving, then re-enabling it after each table change and 2. the field needed to be left with the disabled marking (but green across). Both of those quirks are a little weird and, if you ever redo the tutorial, you could address that in it, or maybe under some FAQs somewhere.

But thanks so much for your fast response!

Hi schmeeva,

The Tutorial is a couple of versions out of date now. The ChronoForms Book is much more recent - though Max switched the icons in the latest release. They now match the Joomla! convention of showing the current state rather than the 'on-click' action.

The DB refresh instruction is posted here so often that I have it in a macro :-(

Bob

Maybe I could get a little help with the same problem here. I do not seem to be getting the emails either. However running Debug seems to be a bit different for me as in there is no line that says a email was sent.

Form passed first SPAM check OK
Form passed the submissions limit (if enabled) OK
Form passed the Image verification (if enabled) OK
Form passed the server side validation (if enabled) OK
$_POST Array: Array ( [text_1] => art Wedge [text_2] => awedge@wi.rr.com [text_5] => friend one [text_6] => 262 694-9887 [text_9] => second friend [text_10] => 123-456-7811 [text_12] => third friend [text_13] => 262-496-3102 [button_20] => Submit [6318f1f78b71e9c94b059fa4e5daa696] => 1 [1cf1] => f94ad25e028a79d3fdf9871fc290be42 [chronoformname] => referrals )
$_FILES Array: Array ( )
Form passed the plugins step (if enabled) OK
Debug End
Redirect link set, click to test:

any ideas would be great, thanks in advance...

just an update. I have a couple other extensions that email me info from my customers and they are sending emails from the site after testing them.

Hi awedge,

Please check the following:

a) That 'Send Emails' is set to 'Yes' on the Form General tab

b) That you have a valid Email Setup - if the box is green it's valid, red is invalid (see d below)

c) That you have set 'Enabled' to 'Yes' in the Email Setup Properties box

d) A valid Email Setup requires To, Subject, From Name and From Email elements (or the Dynamic equivalents) in the *same* setup box.

e) The element boxes must contain strings for the static elements or valid input names from the form for the Dynamic elements.

f) The To and From Email boxes must contain valid email addresses

g) The From Email address should match the Domain name.

h) The To email address should not be the same as the From Email address.

Bob