Email typo in form results in no emails sent at all.

This has been an issue for me but not a major one since the data is written to the database. However, the person who submitted the form is expecting to receive an email as a confirmation. If they make a typo in entering their email address, which is sent CC:, I don't receive the email as the TO:, and neither does an additional CC: who's address is entered correctly.

My questions, why does one wrong email entered by the visitor prevent all the others from being delivered?

Thanks,
N.

Hi lundmark ,

As long as it is a valid email address then the email should stil be sent. If it isn't then the mailer will complain.

The answer is that you need to validate the email (and any other input data) before you use it.

Bob

I do have the validation activated in chronoforms. Which only ensures the email is formed as an email address. Are you saying I need to use something that checks to see if the actual domain is valid? If so can you point me in a direction for a site or keywords to search?

I have created about 26 different forms and every time someone tells me they did not receive the confirmation email, I also did not, but when checking the database, the order was recorded, and then I can see that they made a typo in the address. Would it be something on my server that halts the email until the address can be confirmed?

Thanks

Hi lundmark,

I'm sorry, I misunderstood. Provided that the email is 'valid' - even though incorrect - the emails will be sent, just not delivered.

But I don't understand why your copy would not be delivered if the user mistyped their email?

Are you using a Dynamic From Email address?

You could ask the user to confirm their email address if the mistyping problem is common.

Bob

The TO: and Subject: are static fields, the TO: is my email.

The (email) & (emailcc) are DYNAMIC CC
also Dynamic are FROMNAME (name) and FROMEMAIL (email)

the emailcc was recently added, but the issue with the email typo existed before and after the addition.

Hi lundmark,

I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a much better chance of good delivery.

Bob

Ok, changing the dynamicfrom email to dynamic reply email, then I changed the (email) to dynamic to, and the (emailcc) to dynamic email cc. I tested this with wrong email name, wrong domain, in both email and emailcc and no matter what I can now receive my static TO: email. This appears to be the answer, and I should not miss an email, even if they botch it on their entry. My mail server host must do a pre check to make sure the user and domain are valid, if not they bounce the email, I must not be getting the bounces though.

Thanks for the help walking through the problem!

Hi lundmark ,

Excellent, that all makes perfect sense. We find that ISPs make more and more checks on email validity.

Bob