Forums

Hi

have a contact form that is set to send emails to an address ending @carp-on.com

I have tested the form with other email addresses and it works fine but not with the above. Is there something about having the (-) symbol in the email address that means it won't work?

Thanks

Paul

Hi Paul,

There shouldn't be any problem with a dash there.

Make sure that the To and From Email addresses are different.

Bob

Hi Greyhead

I am using dynamic from email address.

Its really weird, the form works with almost any email address aprt from the onhe we want it to work with i.e [email]xxx@carp-on.com[/email]

Cheers

Paul

Hi Paul,

I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a much better chance of good delivery.

Bob

Hi Greyhead

thanks for the headsup.

Still can't figure out why the form won't send. Any other ideas we could try?

Cheers

Paul

Hi Paul,

What does the Debug info say when you send to [email]xxx@carp-on.com[/email]? (Turn Debug to on in the Form general tab and submit the form to see the info.) It's most likely that the email is being sent but is being flagged as spam somewhere down the line.

Bob

Hi

debug message

1.Form passed first SPAM check OK
2.Form passed the submissions limit (if enabled) OK
3.Form passed the Image verification (if enabled) OK
4.Form passed the server side validation (if enabled) OK
5.$_POST Array: Array ( [name] => paul [email] => [email]paul@west5web.com[/email] [telephone] => 020 8998 1940 [enquiry] => Other [comments] => test message [subscribe] => no [chrono_verification] => wCEZ7 [Submit] => Go for it ! [1485a677e492deea7a26ac7d226da455] => 1 [1cf1] => 7161af455a834793cbf12b96ac774e44 [chronoformname] => general )
6.$_FILES Array: Array ( [file1] => Array ( [name] => [type] => [tmp_name] => [error] => 4 [size] => 0 ) [file2] => Array ( [name] => [type] => [tmp_name] => [error] => 4 [size] => 0 ) [file3] => Array ( [name] => [type] => [tmp_name] => [error] => 4 [size] => 0 ) )
7.Form passed the plugins step (if enabled) OK
8.An email has been SENT successfully from (paul)paul@west5web.com to [email]info@carp-on.com[/email]
9.Debug End
10.Redirect link set, click to test:
thanks.html

cheers

paul

Hi Paul'

8.An email has been SENT successfully from (paul)paul@west5web.com to info@carp-on.com

This says that ChronoForms has passed the email to the Joomla! mailer and got a 'sent successfully' message back.

Most likely the message is being marked as spam and dropped somewhere. One possible problem is that the From Email doesn't match the site domain. This can be enough to have the email dropped.

Bob