Emails Getting Delivered? Not Sure

mihirc 08 Jul, 2010
Hello,

Please find below the debug information for the website that i am trying the Chrono-Forms on. The emails that we r using for the send-mail is a Google Apps email account. I do not want to send an email to the person, but just to 1 particular id of the Admins.

Form passed first SPAM check OK
Form passed the submissions limit (if enabled) OK
Form passed the Image verification (if enabled) OK
Form passed the server side validation (if enabled) OK
$_POST Array: Array ( [text_9] => This is a general Message [text_1] => Abhay Ghanekar [text_2] => 9822508986 [text_3] => xxxxx@xxxxxxx.com [radio0] => no [text_5] => zzxc [text_6] => zxc [chrono_verification] => e7qFQ [button_13] => Submit [498cfd447caf8f26a96bee4a1a368046] => 1 [1cf1] => ea78c19faf2400e27f812aea6526060a [chronoformname] => contact_us_form )
$_FILES Array: Array ( )
Form passed the plugins step (if enabled) OK
An email has been SENT successfully from (Abhay Ghanekar)xxxxx@xxxxxxxxxx.com to xxxxxxxxx@gmail.com
Debug End 


And the receiving email id for now is a simple GMAIL account. I received just one mail of the 15 - 20 i sent as test emails. I can send the link, if asked for.

Thanks and regards,
Mihir.
GreyHead 08 Jul, 2010
Hi Mihir,

If one was sent successfully then probably all were sent succesfully. Please check the Spam folder for the GMail account.

Bob
mihirc 08 Jul, 2010
Hello,

I knw. I checked the SPAM folders. Not even a single mail has arrived. This is what is giving me trouble.

I mean the debug says, that the email is sent, but it doesn't arrive. And i have been playing with the settings a lot, so probably i might have changed something when I edited the form.

Regards,
Mihir.
GreyHead 08 Jul, 2010
Hi Mihir,

By all means email or PM me the site URL and a SuperAdmin login and I'll take a quick look.

Bob
GreyHead 09 Jul, 2010
Hi Mihir,

This is now working. The Dynamic From settings were causing the delivery problems.

I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a a much better chance of good delivery.

Bob
mihirc 10 Jul, 2010
Hello Bob,

Thanks a ton for this! It was really troubling me as the site, was live and we were not getting those emails.

Thanks a ton for the support you offer!

Regards,
Mihir.
Jim Nayzium 27 Jul, 2010
It seems like every time I set one of these up I go through this frustrating day or two while the emails don't work, then I always fix it but can never remember the glitch that made it work.

Right now I am in a development environment, so I suspect the domain being different is the culprit this time.

I am tempted to jsut wait until the site goes live to worry about it - because I always make it work...

But I wanted to post here any ideas.

I basically have

1. Emails enabled.
2. Mass Mail inside joomla works instantly to every user group.
3. Have my form checked YES to send emails.
4. Have the email templates set up.
5. Have redirect URL that fires correctly upon submit --

BUT emails never arrive at any location.

I went in and changed my FROM email to match the development environment URL -- but that didn't work either.

Any other check list items I missed?
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