Not receiving emails

I'm not receiving emails when the form is submitted. I'm a little stumped because I've used this form for other clients and have not had a problem. Here is what I've done so far:
1. I have 2 enabled emails and it is published
2. Yes is selected for emailing the results
3. On the "set-up email", I have made sure all field are enabled and the box is "pink" indicating it is a valid email.

The site is <!-- w --><a class="postlink" href="http://www.fairfieldartwalk.org">www.fairfieldartwalk.org</a><!-- w -->
I'm hosting with GoDaddy

I'm hoping you have some ideas to why I'm not receiving the emails.

Thanks

Hi cvandijk ,

the box is "pink" indicating it is a valid email.

Needs to be green/yellow color *not* pink. Please post a screen shot of the Email Setup here.

Bob

Hi cvandijk ,

the box is "pink" indicating it is a valid email.

Needs to be green/yellow color *not* pink. Please post a screen shot of the Email Setup here.
Bob

I struggled a while with the same problem this morning, but here is how I got out.
The first thing is, as stated in the FAQ, that you have to make sure that your site actually can send emails. Do that by activating an email button temporarily on an article, and check whether it works.

It did.

Then I noticed that my email container always stayed pink. It should be green/yellow. I checked typos but there were none. So I made a second container and retyped all, making sure the "from email" field was filled in with "noreply@mysite.com". And YAY, it turned green! Then I deleted the pink email container.

The trick that did it finally was this: you need to _enable_ the container by opening the "email properties" pane. You cannot open this pane when your email container is _not_ selected, as indicated by the thick black frame. Just click on the container, and then you can open the "email properties" pane.

Make sure you "enable" the whole thing then. Of course, don't forget the "apply" in the pane, then save the whole form.

I put red arrows on the 3 critical steps.

I had made a mistake on the color - it is green. I've attached 3 screen shots of all the place I need to enable the email.

Hi cvandijk,

I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a a much better chance of good delivery.

Bob

Now I'm totally stumped. I did what you suggested and the email still doesn't go through. I've checked with GoDaddy and there is nothing blocking emails from being sent out. I've created this form similar to one on another site (which works fine). I even set up the database to see if it would be stored on the back-end. But I'm not finding a solution. When I hit "submit", the form seems to disappear - it's not emailed or saved in the database.

I had one more screen shot

Hi cvandijk,

I'm not sure what you are seeing. When I submit the form it seems to behave correctly and redirect to your payment page index.php?option=com_content&view=article&id=124&Itemid=129

To check the Email Setups pleas turn Debug on in the Form General tab, submit the form and copy and pste the resulting output here.

Bob

Yes, it does submit, which makes you think everything is fine. The problem is, I don't ever receive an email with the information from the form. And when I tried to set up a database, the information is not stored there either. I didn't know there was a problem with the form until I didn't receive an email. Does it matter that I have not paid to have it validated. Do I need to do that? That's the only difference I can think that I did different.

Hi cvandijk,

Validation has no effect on this.

Please check that the Submit URL field on the General tab is empty.

Otherwise, by all means email or PM me the site URL and a SuperAdmin login and I'll take a quick look.

Bob

I now have another problem. I have another client that I use this form component; they are using a different hosting company. The forms were working great - customers fill in the form, hit submit and the information enter was emailed to the admin and we would receive payments from PayPal. I received a call from the client today saying that they were receiving PayPal payments but not information from the form. Which means the same thing is happening on this client's site also. The only difference is, the forms have been working great until this weekend and no one has touched them (I'm the admin and I didn't do anything) Here is how I know the forms are not work on this new client's site:
1. customer fills out the form and hits the submit button.
2. The are taken to a page on the site to select payment options: PayPal or mail-in check. The only way someone can get to the page is by filling out the form.

Customer is receiving payment but no information from the online application. Now the information is lost.

The new site is <!-- w --><a class="postlink" href="http://www.mastersonmethod.com">www.mastersonmethod.com</a><!-- w -->

I will PM you the login information to the first site. Let me know if you want the login information to this site also.

Hi cvandijk ,

A) On the ArtWalk site you had a Submit URL set on the Form general Tab. This means that the Form submits to this URL and ChronoForms never sees the form results and so can't do anything with them. I think what you wanted was a redirect URL where the user is sent after form processing. (Email is now working.)

B) On the Masterson site the problem is different (at least the Submit URL is OK).

If it's changed suddenly then most likely your ISP has changed the site security in some way. Nothing in ChronoForms has changed, you haven't changed any settings, so something else has changed.

By all means email or PM me the site URL and a SuperAdmin login and I'll take a quick look.

Bob

PS My inner accountant thinks that it is essential that any site dealing with money use a DB Connection to save the key info into a database table in case an email goes astray.

thank you for all your help. I did have the redirect in the wrong text box on both forms on both sites. Forms work now.