Chronoform E-mails Not Sending

Hi there,

I've gone through all of the tutorials to have my form e-mail its results. My website sends article e-mails fine.

My Chronoform is "enabled" in the forms management page. Under setup e-mail tab, the box is green and I have the To, Subject, From Name, and From E-mail all set. I also have the enabled drop down to set "enabled".

I've also checked my spam folder several times.

Here is the debug information after testing the form:

1. Form passed first SPAM check OK
2. Form passed the submissions limit (if enabled) OK
3. Form passed the Image verification (if enabled) OK
4. Form passed the server side validation (if enabled) OK
5. $_POST Array: Array ( [Name] => test [Street] => test [City] => test [State] => Alabama [Zip_Code] => test [Phone] => 1234567890 [E-mail] => [email]test@email.com[/email] [Description] => test [Date_occured] => test [radio0] => Yes [Action_description] => test [radio1] => Yes [check2] => Array ( [0] => Google.com [1] => Yahoo.com [2] => Yellowpages.com [3] => Other ) [check3] => Array ( [0] => Referring Attorney [1] => Friend/Former Client [2] => Newspaper/Other Media [3] => Yellowpages [4] => Other ) [check4] => Array ( [0] => I have read and understand the disclaimer ) [chrono_verification] => 8ZzVS [button_24] => Submit [75236bceb666327451f102783ccc3e30] => 1 [1cf1] => cee0142c65a74dd3d4879a6a60059952 [chronoformname] => Contact )
6. $_FILES Array: Array ( )
7. Form passed the plugins step (if enabled) OK


Am I missing anything? =(

Please help! Thank you.

Hi fenixv,

What does it say in the Emails column in the Forms Manager? It will be Enabled: ? Disabled : ?

Bob

Thanks for the quick reply.

Under the forms management my contact form is Enabled: 1, Disabled: 0, and it is published.

Under the General tab for my form, E-mail Results: Yes, Form Method: Post

Hi fenixv,

Well that's correct but there is no 'Email sent' message in the debug and probably no dummy email, so something is still wrong.

Please post a screenshot of the Email setup.

Bob

Hi fenixv,

Nothing wrong with any of that . . .

Hmmm, I'm beginning to run out of things to check :-(

If the form is on line then if you like PM or email me a SuperAdmin login & the URL and I'll take a quick look.

Bob

I'm having a very similar problem so would be interesting in what you find.

Thanks

Hi mbeedub,

The problem was a known bug with the Confirmation Page plugin not sending emails correctly.

Bob

Thanks Bob

how do I fix that?

Hi mbeedub,

If you have the Confirmation Page plugin enabled then disable it.

But I'm not at all sure that is actually your problem as you haven't actually given us any information except that your emails aren't sending. There are many possibly causes -- and many, many posts here about how to solve them.

Bob

Hi,

I have this problem as well.... disableing the confirmation page might help?

kind regards

trunky

Hi trunky,

Yes.

Bob

Hi all,

I seem to be having the same problem. (I've read the tutorial, configured the Main Settings in the General tab to Yes, the Setup email tab shows green.)

Thanks to this thread, I have also gone into the Plugins tab and deactivated the "Confirmation Page" plugin, in case it might be the problem.

Unfortunately, still no emails being sent.

(I activated Debug mode, and the results said "An email has been SENT successfully.." but nothing received.)

QUESTION:
I am thinking that perhaps my Joomla server is not actually correctly configured to send emails. Any suggestions on the best way to verify this (i.e. what can I try that's outside of ChronoForms in order to isolate the source of the problem)?

Regards,

areacode514

Hi areacode514,

I usually test with the 'Email a friend' icon on one of the article pages.

Bob