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I can't find the reason why the form is not sending the email results to me. I've kept all the default settings under Congifuration area:

Fields Titles
MYSQL Statement ? ENGINE
Menu item specific options
Form name :

And here's my General settings:

Forme Name: Customer_Survey
Email the results ? Yes
Email Address(es): note: I did use good active email address
Email Subject: Customer Survey
Form tag attachment:
Form method: Post
Subject field:
From email field:
From name field:
Omitted fields names:
Record and send users IP? Yes
From Email: note: I did use a differnt but good active email address
From name: Car Care Services
ReplyTo email: note: I did use a different but good active email address

Here's the Form Codes:

<p>
<input type="submit" name="submit" value="Submit" class="subres1"> 
<input type="reset" name="Reset" value="Clear Form" class="subres2">
<input type="hidden" name="config" value="0">
</p>

I did not do anything else in the remaining tabs.

What is my problem?<br><br>Post edited by: newseed, at: 2007/08/13 19:52

Hello,

your form code is 2 buttons ?

Please remove the replyto email, and in the from name write "admin" and in the "from email" write "admin@admin.com", do u get it now ? do u check ur spam ?

My apologies. Here the full form code:

<p><span class="red">*</span>Name:<br><input type="text" name="Name" value=""></p> 
<p><span class="red">*</span>Company:<br><input type="text" name="Company" value=""></p>
<p><span class="red">*</span>Email:<br><input type="text" name="Email" value=""></p>
<p><span class="red">*</span>Phone:<br><input type="text" name="Phone" value=""></p>

<p>
<input type="submit" name="submit" value="Submit" class="subres1"> 
<input type="reset" name="Reset" value="Clear Form" class="subres2">
<input type="hidden" name="config" value="0">
</p>

You have two 'from name' and 'from email' One set is for 'fields'. I assumed that you mean the settings at the bottom of the page:

From Email:admin@admin.com
From name: admin
ReplyTo email:

It still didn't work.

Hi newseed,

That all looks good to me. I have to go out right now, I'll look again later tonight or first thing tomorrow.

By all means try the diagnostic code in this post this should show up the e-mail that ChronoForms is trying to send.

Does e-mail normally work with this Joomla install i.e. when a new user registers the e-mail is sent OK?

Bob

It's seems to be the problem with Joomla or my host. I have search all over the forum (and still looking) and have found no help whatsoever there.

Do you have any suggestions as to what the problem it might be?

Hi, assuming you are the site "super admin", go to users and add a new "registered" user, do you get an email telling you that a new user has been added to the site ?

Max

I have tried everything to no avail but I did finally figured out what the possibility could be and that is the host server.

After trading emails, the solution is simple. Not all host will allow a different email domain. If the site is <!-- w --><a class="postlink" href="http://www.billybob.com">www.billybob.com</a><!-- w -->, then the email has to be the same domain.

I found that to be a problem with two of my joomla sites. I have a third one but it uses Godaddy and I have yet to check that one out.

So in saying, ask them to try out Joomla's default contact form and if the email doesn't work at all even after getting all the settings correct, then it's the hosting issue not allowing a different domain to handle emails.

So here's what I did:

Set up a new email account for the <!-- w --><a class="postlink" href="http://www.whatchamacallit.com">www.whatchamacallit.com</a><!-- w --> web site. (i.e [email]info@watchamacallit.com[/email]).

I then go to Joomla Administrator area and click on Global Configuration and then click on the Mail tab.

I proceded to make the following changes in BOLD:

Mailer: PHP mail
Mail From: info@whatchamacallit.com
From Name: Whatchamacallit Services
Sendmail Path: (varies - no need to change this path)SMTP Auth: Yes
SMTP User: info@whatchamacallit.com
SMTP Pass: (whatever password you used to create the email account)
SMTP Host: localhost

I hope this helps.